Kutethemes

Customer

Revolution Slider Not Loading

Posted by: public_fibre Jul 9, 2020 at 10:28 (4 year ago)

Hello Yame,

Another problem we're having is with the Revolution Slider not loading properly. Could you please have a look at the below:

I think the below javascript error in red may be stopping the rest of the javascript (and Rev slider) from loading, but I can't figure out how to fix this error. I have updated a load of plugins but no luck.
This may be worth sending to Kutetemes about too,

Rev-Slider-5f06f15a141b8.png

Customer

Posted by: yame, Jul 10, 2020 at 02:46 (4 year ago)

Hi @public_fibre,

Let my coder check then I will inform you the result

Thanks for your patience!
Regards,
Yame
Manager

Posted by: yame, Jul 10, 2020 at 02:57 (4 year ago)

Maybe the problem is because of the cache: https://prnt.sc/tf31l7
Please try to clear cache of your browser then check your site again
Customer

Posted by: public_fibre, Jul 13, 2020 at 09:52 (4 year ago)

Hello Yame,

I hope you're doing well!

I've cleared the cache in both Firefox and Chrome but the problem still persists. Could you check from your end again? I've attached a screenshot of my Chrome.

Thanks,
Marius

Screenshot-2020-07-13-at-10.49.17-5f0c2eef893ac.png
Manager

Posted by: yame, Jul 14, 2020 at 03:19 (4 year ago)

Here is the reason: https://prnt.sc/thac5b
There is an error with plugin: WooCommerce Product Add-ons
When you disable it, the slide will show
Customer

Posted by: public_fibre, Jul 14, 2020 at 11:00 (4 year ago)

Hello Yame,

That's very odd. But if I need that plug-in. How do I work around this? Can I disable that plug-in on a specific page?

Thanks,
Marius
Customer

Posted by: public_fibre, Jul 15, 2020 at 08:13 (4 year ago)

Hello Yame,

I have spoken in depth with WooCommerce and we have identified the issue. Please see below.

It seems there is a compatibility issue between Ocolus theme and some other plug-ins. The jquery-tipTip package is not enqueuing correctly and is causing the client-side javascript to crash.

We believe this may be because of other packages also using the tipTip package, likely the Elementor Pro Dokan widgets AND/OR the Woocommerce Product Addons plugin.

We have spoken to Woocommerce in detail, and they are sure it is not a problem with their enqueuing.

We have also tried disabling the enqueuing in the Dokan source code, but it still has the error.

We also went through the process of changing theme to Twenty Twenty and the error disappeared.

Thanks,
Marius

Picture-12-5f0ebab0c970b.png
Picture-01-5f0ebab0c997d.png
Manager

Posted by: yame, Jul 16, 2020 at 01:38 (4 year ago)

I also asked the coder about this plugin. However, he said that we did not support this plugin for the theme. So, if there is any error, you should ask the author to get support.
As you can see, we just develop the appearance of the theme and the included plugins inside. If there is any problem with the theme, we will help you to check.
Hope you understand for this

Yame
Customer

Posted by: public_fibre, Jul 16, 2020 at 11:13 (4 year ago)

Hi Yame,

No problem. Thanks for letting me know.

Can you tell me if the below YITH plug-in is compatible with this theme?

https://yithemes.com/themes/plugins/yith-woocommerce-product-add-ons/

Thanks,
Marius
Manager

Posted by: yame, Jul 17, 2020 at 09:01 (4 year ago)

We do not test all plugins of Woo. Just use it, and if there is any problem with the theme, we will help you to check

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