HomeSupport systemWordPressOcolusASAP DOCUMENTATION
  • Customer

    ASAP DOCUMENTATION

    Posted by: gomaagencialatam Jul 7, 2020 at 23:04 (3 year ago)
    I write to request the documentation on the modifications to the Ocolus template, on the mobile version and image management I present a disagreement when rendering the template changes to the mobile version.
    Page in use of the template:
    https://catcan.shop/
    Regards.
  • Customer

    Posted by: yame, Jul 8, 2020 at 00:37 (3 year ago)

    Hi @gomaagencialatam,

    On the mobile version, there will have some elements that you need to modify in back-end to make sure that it can display correctly.
    If you see any disagreement, please take the screenshots and provide me your admin + ftp account, we will check and give you the correct answer to solve it

    Awaiting your reply...
    Regards,
    Yame
  • Customer

    Posted by: gomaagencialatam, Jul 8, 2020 at 11:41 (3 year ago)

    Saludos,
    lamentablemente no puedo entregarle ningún acceso a la cuenta de instalación le pediría que simplemente me pase la documentación para poder hacerlo directamente yo desde el lado de backend, cual es el problema de que lo haga yo misma?
    En la carga de la página en dispositivos móviles no se muestra las modificaciones hechas a la plantilla.
    Le pido directamente la documentación de la plantilla pero la necesito que me la envíe rápidamente, la plantilla al momento de comprarla incluía videos y documentación. necesito me de acceso a los 2 tanto videos como documentación.

    puede revisarlo ingresando a http://catcan.shop/

  • Customer

    Posted by: gomaagencialatam, Jul 8, 2020 at 11:42 (3 year ago)

    Regards,
    unfortunately I can not give you any access to the installation account, I would ask you to simply pass the documentation to me to be able to do it directly from the backend side, what is the problem that I do it myself?
    Loading the page on mobile devices does not show the modifications made to the template.
    I ask directly for the template documentation but I need it to send it to me quickly, the template at the time of purchase included videos and documentation. I need access to both videos and documentation.

    You can review it by entering http://catcan.shop/
  • Manager

    Posted by: yame, Jul 8, 2020 at 17:23 (3 year ago)

    You can refer to this documentation: https://ocolus.kutethemes.net/documentation/docs/installation/1-how-to-install-the-theme/
    However, I would like to notice you that the theme is still working well on the demo theme and other client's sites. There are some different reasons that leading to un-able installing the theme (the hosting does not support to extract files; or the memory of hosting is not enought, ...) So, just refer to the document. If you still do not install the theme, pls let me know

    Thank you!
  • Customer

    Posted by: gomaagencialatam, Jul 10, 2020 at 10:21 (3 year ago)

    I really see your lack of interest in helping me, and being proactive in showing me the documentation, give me access to the installation videos and detailed documentation on how to use your template.
    I would like to remind you to give me access to the videos they promised when buying the template to see its use.
    If you cannot pass these videos to me, I need the information on how to request my refund on the amount paid by the template.
  • Manager

    Posted by: yame, Jul 13, 2020 at 01:56 (3 year ago)

    Hi,

    We are here willing to support all the issues related to the theme.
    As the original request, you were asking for the document on how to install this theme. We also tested this theme with this way to install and it works.
    So, if you still do not install this theme successfully, please provide me your admin + ftp account. I will check and help you.
    Let me know the homepage you want, then I will import for you

    Thank you!

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