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  • Customer

    Refund on Purchase

    Posted by: mrstgerard Jul 4, 2020 at 13:46 (3 year ago)
    Hi Kutethemes,

    I've tried for nearly three weeks with your team to install the theme properly because when we tried installing the theme, the menu & footer items were duplicating many times.

    We would like a full refund, please.

    Sincerely,
  • Customer

    Posted by: yame, Jul 6, 2020 at 07:10 (3 year ago)

    Hi,

    Excuse me, the last time I told you that we could not access your accounts.
    If you are online, please contact me via skype: vetyame
    I will support directly for you. I don't know why, but when I tried to install this theme on my site (or installed in another site of my client), all content of demo site are imported normally. So, if I can check your site, I will know the reason why. I am sure that the problem does not come from the demo theme. So let me have a chance to check your site first. I will help you to re-install this theme

    Thank you!
  • Customer

    Posted by: mrstgerard, Jul 8, 2020 at 16:28 (3 year ago)

    ok, that's fine with me.can you send the skype link. my time zone is U.S. eastern. preferably around 10 am or 6 om
  • Manager

    Posted by: yame, Jul 8, 2020 at 17:27 (3 year ago)

    My ID is vetyame
    We are in the time zone of Vietnam - GT+7
    It is 12:00 AM here. Thank you!
  • Customer

    Posted by: mrstgerard, Aug 3, 2020 at 17:39 (3 year ago)

    Hi,

    Can we schedule a skype call for tomorrow? I'm in EST, please tell me what time works best.
  • Manager

    Posted by: yame, Aug 4, 2020 at 03:49 (3 year ago)

    We are in the time zone of GMT + 7. Let me know your ID and text me when you are available.
    Thank you!
  • Customer

    Posted by: mrstgerard, Aug 4, 2020 at 16:22 (3 year ago)

    I have Microsoft teams instead of skype but it should still work. 4 pm Today EST 8 pm GMT
  • Manager

    Posted by: yame, Aug 6, 2020 at 07:10 (3 year ago)

    Have you found out my ID?
  • Customer

    Posted by: mrstgerard, Aug 7, 2020 at 12:47 (3 year ago)

    no, I couldn't find it can you send it to me or the email address you use for Skype calls. I can search you up on Teams using your email.
  • Manager

    Posted by: yame, Aug 10, 2020 at 01:19 (3 year ago)

    I have sent you an email. Pls check your email and let me know if you do not receive any emails.
    Thank you!
  • Customer

    Posted by: mrstgerard, Aug 10, 2020 at 19:14 (3 year ago)

    I remember seeing an email from you, but I can't find it anymore. can you resend it
  • Manager

    Posted by: yame, Aug 11, 2020 at 09:51 (3 year ago)

    Yes, I resent it. Pls check your email
  • Customer

    Posted by: mrstgerard, Aug 19, 2020 at 16:08 (3 year ago)

    Hi, I emailed the login credentials as well as the FTP information to your email. Can you confirm if you received it?

    Thank you,
  • Manager

    Posted by: yame, Aug 21, 2020 at 07:20 (3 year ago)

    I got it. Thanks!
  • Customer

    Posted by: mrstgerard, Aug 31, 2020 at 19:15 (3 year ago)

    Hi, any luck with the theme?
  • Manager

    Posted by: yame, Sep 1, 2020 at 03:55 (3 year ago)

    Oh sorry.
    It was done for you with home 18. Please check your site again then let me know if you need any help

    Thank you!

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