• Customer

    Logancee Theme 1.7 for Prestashop

    Posted by: mobenzogertjan Jul 4, 2020 at 12:48 (a month ago)

    I've exactly the same problem as this topic: https://support.kutethemes.com/topic/show-topic/67828

    What is the solution? I want to know it by myself, so I can change themes if I want in the future.


  • Customer

    Posted by: yame, Jul 6, 2020 at 01:08 (a month ago)

    Hi @mobenzogertjan,

    Could you please provide me your back end account? My coder will check the problem in your site then will guide you on how to resolve it

    Awaiting your reply soon...
  • Customer

    Posted by: mobenzogertjan, Jul 6, 2020 at 10:51 (a month ago)

  • Manager

    Posted by: yame, Jul 7, 2020 at 03:16 (a month ago)

    Excuse me, your account is not correct: https://prnt.sc/td4a4f
    And pls take the screenshot to show me the location you see the error also. Thanks!
  • Customer

    Posted by: mobenzogertjan, Jul 7, 2020 at 15:21 (a month ago)

    See secret information and attached file for the error/location.
  • Manager

    Posted by: yame, Jul 8, 2020 at 07:59 (a month ago)

    I am in your site and I don't see the same error with yours: https://prnt.sc/tdwhje
    Pls check again and guide me on how to check, I will take a look again for you
  • Customer

    Posted by: mobenzogertjan, Jul 8, 2020 at 08:51 (a month ago)

    You can see it after uploading the theme (in my case number 12, but neither of the themes are working). You can add a theme via the button '+ Voeg thema toe' and upload the zip file.
  • Manager

    Posted by: yame, Jul 9, 2020 at 06:43 (a month ago)

    My coder will check for you and help you to install the homepage 12. I will inform you when I get the result
  • Manager

    Posted by: yame, Jul 9, 2020 at 08:19 (a month ago)

    Please provide me your FTP account also
  • Customer

    Posted by: mobenzogertjan, Jul 9, 2020 at 11:53 (a month ago)

  • Manager

    Posted by: yame, Jul 10, 2020 at 09:26 (a month ago)

    It's done for you. Please check your site again then let me know the result
  • Customer

    Posted by: mobenzogertjan, Jul 10, 2020 at 09:39 (a month ago)

    Thanks! Looks good at first sight. What was the problem?
  • Manager

    Posted by: yame, Jul 10, 2020 at 09:55 (a month ago)

    Because you don't extract properly the theme. It was written in the document also.

    If you are satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/logancee-multipurpose-responsive-prestashop-theme/reviews/14573932 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!


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