HomeSupport systemWordPressTechOneNo one is responding me
  • Customer

    No one is responding me

    Posted by: christian68 Jul 3, 2020 at 11:26 (4 year ago)
    What is going on please check no one is replying me on my ticket
    also i want to know how to hide counts of items on category page
    https://prnt.sc/tb3chg

    this is on this page
    https://newtdmotion.wpengine.com/product-category/cobra-kit-car/

    Please tell me and see my other ticket i have 12 queries there aswell
  • Customer

    Posted by: yame, Jul 4, 2020 at 03:38 (4 year ago)

    Hi @christian68,

    Could you please provide me again your admin + ftp account? And let me know all your issues here, I will continue to support for you.

    Thank you!
    Regards,
    Yame
  • Customer

    Posted by: christian68, Jul 4, 2020 at 10:12 (4 year ago)

    also i want to know how to hide counts of items on category page
    https://prnt.sc/tb3chg
    this is on this page
    https://newtdmotion.wpengine.com/product-category/cobra-kit-car/

    Please tell me and see my other ticket i have 12 queries there aswell
    https://prnt.sc/t9kcwl
    https://newtdmotion.wpengine.com/product-category/cobra-kit-car/

    List grid view button is also not working please check

    ? i am waiting please let me know
    where are the dummy pages designs like contact us about us etc

    these are queries i need you to respond pls
  • Customer

    Posted by: christian68, Jul 4, 2020 at 17:00 (4 year ago)

    Also how i can disable this category option here and keep search tab only
  • Customer

    Posted by: christian68, Jul 4, 2020 at 17:12 (4 year ago)

    COncludiing my points
    1- Ho i can disable category Count
    2- Grid List view Button not working on Shop
    3- where are the dummy pages designs like contact us about us etc as i paid $25 to get the dummy data along with existing Data on my site
    4- on product page wht the brand logo and short desc is not on very right , how i can do that (https://newtdmotion.wpengine.com/product/coyote-5-speed-
    clutch-pkg
    5-Also how i can disable this category option here and keep search tab only
  • Manager

    Posted by: yame, Jul 6, 2020 at 00:15 (4 year ago)

    I don't know how to access your admin + ftp account: https://prnt.sc/tcf5sl
    Admin account: I don't see the pw
    Even FTP account. Pls check again and guide me, I will check for you
  • Customer

    Posted by: christian68, Jul 6, 2020 at 12:14 (4 year ago)

    In the quick connect feature of FileZilla, can you try the following for me:

    Host: sftp://newtdmotion.sftp.wpengine.com
    Username: newtdmotion-Ahsan
    Password: Tdmotion123#'

    Port: 2222
  • Customer

    Posted by: christian68, Jul 6, 2020 at 12:18 (4 year ago)

    In the quick connect feature of FileZilla, can you try the following for me:

    Host: sftp://newtdmotion.sftp.wpengine.com
    Username: newtdmotion-Ahsan
    Password: Tdmotion123#'

    Port: 2222
  • Manager

    Posted by: yame, Jul 7, 2020 at 03:00 (4 year ago)

    Still there: https://prnt.sc/td43s2 I use the quick connect.
    Maybe your hosting prevents from my country. Pls check, we are in Vietnam. If that, you can remove this country from your blacklist then let me know, I will check again for you
  • Customer

    Posted by: christian68, Jul 7, 2020 at 04:16 (4 year ago)

    your support installed the main home page with same credentials sir... in offr package where i paid $25 and srom these credentials i am able to sign in here
    let me check it again

    n the quick connect feature of FileZilla, can you try the following for me:

    Host: sftp://newtdmotion.sftp.wpengine.com
    Username: newtdmotion-Ahsan
    Password: Tdmotion123#
    Port: 2222

    Try now i have changed the password again
    https://prnt.sc/td4xl2
  • Manager

    Posted by: yame, Jul 7, 2020 at 08:02 (4 year ago)

    Yes, FTP account is correct
    But your admin account is not: https://prnt.sc/td87vs
  • Customer

    Posted by: christian68, Jul 8, 2020 at 16:34 (4 year ago)

    Hrt123$123###

    use this password i reset it
  • Manager

    Posted by: yame, Jul 9, 2020 at 03:37 (4 year ago)

    1. Remove the count: DONE. Code is in custom css customizer (You should backup this code if you want to update the theme in the future)
    2. List view: It is because you are showing the Category page. This style is just applied for the Shop page.
    3 4 5: Please take the screenshots for these points then I will check for you
  • Customer

    Posted by: christian68, Jul 9, 2020 at 07:28 (4 year ago)

    1 - It is also showing up here as well see https://prnt.sc/tejlt1 its on homepage
    2- how i can remove these button on category pages then ?
    3- if you see my offer i paid you $25 to have the pages installed with my existing data . but i dont see the design of pages of contact us page and other pages that are shown on theme https://prnt.sc/tejo3f
    4- See this is what i am trying to say https://prnt.sc/tejmwa
    5- https://prnt.sc/tejooz this i want to remove thie category drop down and want to keep a simple search tab
  • Customer

    Posted by: christian68, Jul 9, 2020 at 10:38 (4 year ago)

    Over here its on home page
    https://prnt.sc/teneri
    I am selecting categories in layout of 1/6
    but i am not sure why one of them gets bigger and rest fives sho like this.
    i want all of them to be shown in a row in one size like the res marked area i am showing
    https://prnt.sc/teng8d
  • Manager

    Posted by: yame, Jul 9, 2020 at 11:23 (4 year ago)

    1. DONE: https://prnt.sc/teo6u9
    2. If these buttons are removed, the page will show like this: https://prnt.sc/teo8in
    The code is in the customizing of the theme. You should back up the code if you want to update the theme in the future
    3. I added this menu for you: https://prnt.sc/teo9z4
    4. Is this you mean: https://prnt.sc/teobea ?
    5. It belongs to the customized work. You have to pay the fee for this task
  • Customer

    Posted by: christian68, Jul 10, 2020 at 06:59 (4 year ago)

    1 thanks
    2- yes as if list grid is not working there then no use of it
    3- that i could even have doen but desing of contact us is not imported that i can apply or about us design i dun have that i can apply
    4- yes this is what i mean
    5- how much
    and 6th message is seperate
  • Customer

    Posted by: christian68, Jul 13, 2020 at 07:26 (4 year ago)

    6th point i have done my self
    rest waiting
  • Manager

    Posted by: yame, Jul 15, 2020 at 01:01 (4 year ago)

    Some of your customization jobs I don't clear. Could you contact me via skype then describe more? When I understand, my coder will check for you first.
    Add mine: vetyame
    Thank you!
  • Customer

    Posted by: christian68, Jul 15, 2020 at 09:07 (4 year ago)

    Sent you invite
    ahsanbilalsaleem
  • Customer

    Posted by: christian68, Jul 16, 2020 at 04:56 (4 year ago)

    i have added you
  • Manager

    Posted by: yame, Jul 16, 2020 at 10:16 (4 year ago)

    I got you! Thanks!
  • Customer

    Posted by: christian68, Jul 20, 2020 at 12:54 (4 year ago)

    You have not responded me on skype i am still waiting sit
  • Manager

    Posted by: yame, Jul 21, 2020 at 10:24 (4 year ago)

    check it

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