• Customer

    Posted by: getupsolutions, Jun 26, 2020 at 11:36 (a month ago)

    In admin the category page gone to top i am not able to search category
  • Customer

    Posted by: yame, Jun 28, 2020 at 03:14 (a month ago)

    Hi @getupsolutions,

    I sent to my coder the issue about vertical menu.
    About searching categories, I still search: https://prnt.sc/t7r2d7
    Or am I misunderstanding you mean? Pls let me know exactly then I will check again for you

    Regards,
    Yame
  • Customer

    Posted by: getupsolutions, Jul 9, 2020 at 11:21 (a month ago)

    Issue of more category in the front end is not resolved

    In the back end, it's ok I will do some sting I think it is a CSS issue

    and I want to know that the newsletter subscription form in the footer how it is work I want to do any customization can you please explain

    we changed our domain so the details are given below
  • Customer

    Posted by: getupsolutions, Jul 9, 2020 at 11:38 (a month ago)

    Hi another issue
    I am not able to add a product using ovic products always shows loading
    You can check it in Home 06 --> Ovic Products
  • Manager

    Posted by: yame, Jul 10, 2020 at 02:25 (a month ago)

    Hi,

    1. Vertical menu: You use the shortcode Custom Menu, and this style does not have the tool to collapse.
    2. Products: My coder will check for you. However, your site loads really slowly. Sometimes it has this error: https://prnt.sc/tf2qew. It belongs to your hosting. So please contact your hosting manager to check it again also

    I will inform you when my coder gives me his answer. Thanks for your patience!
  • Customer

    Posted by: getupsolutions, Jul 12, 2020 at 14:03 (29 days ago)

    504 Error is corrected but still, I am not able to add a product using ovic products always shows loading.
    It is a little bit urgent
    please help me
  • Manager

    Posted by: yame, Jul 13, 2020 at 10:37 (29 days ago)

    Hi,

    This is the answer from the coder:
    The number of products on your site is very large, so the auto-complete function cannot work due to the timeout server time limit being exceeded. If you want to display the product list by ids, we will replace auto-complete with the textbox. and you'll have to enter the exact product id you want to display. Each product id is separated by a comma ","

    Regards,
    Yame
  • Customer

    Posted by: getupsolutions, Jul 14, 2020 at 09:12 (28 days ago)

    I will let you know.
    We are planning to change the server.
    Can you please tell me exactly which parameter i want to increase inorder to increase the server time
  • Manager

    Posted by: yame, Jul 17, 2020 at 11:04 (25 days ago)

    You can refer to this: https://biolife.kutethemes.net/documentation/documentation/getting-started/wordpress-information/

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