• Customer

    Problem with installation

    Posted by: lobpin100 Jun 24, 2020 at 23:40 (11 days ago)
    Hello I am doing the installation on my localhost pc according to the instructions and I get this error: "Please try again." I did the first installation and it blocked completely, I did the second installation and I got the error message that I showed them when trying to add a new theme in WordPress, and the third option I did was to paste the Theme folder directly in Themes but still generates errors, what should I do? I have other Wordpress installations and they work perfectly.

  • Customer

    Posted by: yame, Jun 26, 2020 at 00:25 (10 days ago)

    Hi @lobpin100,

    Because you installed the theme on the Localhost so we cannot check the problem for you.

    In fact, the theme is still working well and it is installed properly on many other websites. So pls work on a live hosting. If the problem still persists, pls provide me your admin + ftp account, we will check for you

    Best regards,
    Yame
  • Customer

    Posted by: lobpin100, Jun 29, 2020 at 02:05 (7 days ago)

    Hi, I managed to install the theme in the domain http://tutiendacol.com/ but I want to select a demo of the 28 that they have and I can't find the option, I read the documentation and I could only install a theme, can you tell me how I can do it thanks.
  • Manager

    Posted by: yame, Jun 29, 2020 at 02:49 (7 days ago)

    Excuse me, you mean that you want to select homepage 28, right?
    If that, we still do not have this homepage. Pls check again all demos and let me know which one you want for your site.
    And, you can go here to switch into the homepage you want: https://prnt.sc/t87eic

    Regards,
    Yame
  • Customer

    Posted by: lobpin100, Jun 29, 2020 at 15:02 (6 days ago)

    Thank you for your collaboration and it worked for me, the last thing and I ask for your help is that when changing the Footer in Theme Options in the template it does not work to change the Footer (See annex), if it is not an error, you can indicate the way thank you.
  • Customer

    Posted by: lobpin100, Jun 29, 2020 at 15:07 (6 days ago)

    When I change the Header and Footer in Theme options it doesn't make the change it doesn't work
  • Manager

    Posted by: yame, Jun 30, 2020 at 07:27 (6 days ago)

    Because you still enable the Meta Box mode in Edit page: https://prnt.sc/t8y5wo
    So please disable this mode then all the settings in Theme Options will be applied for your site
  • Customer

    Posted by: lobpin100, Jul 1, 2020 at 02:04 (5 days ago)

    Thank you for your collaboration but in my Theme I cannot find or do not have the option you can help me, I send you a print screen and access to the website, thank you, if there is another form or recommendation that you want to give me, I am attentive. Thank you.
  • Manager

    Posted by: yame, Jul 1, 2020 at 10:04 (4 days ago)

    I mean, when you edit your page: https://prnt.sc/t9pbs9 > Scroll down, you will see this section: https://prnt.sc/t9pc59
    It is not in the Theme Options

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