• Customer

    Posted by: yame, Jun 25, 2020 at 02:32 (11 days ago)

    Hi @SabrinaBu,

    Pls check your site again. Is this what you want: https://prnt.sc/t5zayk ?
    If you mean is another, please let me know and explain clearly. I will check again for you

    Regards,
    Yame
  • Customer

    Posted by: SabrinaBu, Jun 25, 2020 at 08:12 (11 days ago)

    Hi! Thank you very much for such a quick answer!
    Screenshot you sent is exactly what I want!
    But I checked my site and it looks another.

    Could you check again please?

    Thanks
  • Manager

    Posted by: yame, Jun 26, 2020 at 01:53 (10 days ago)

    I don't know :D
    In my side, it still shows correctly: https://prnt.sc/t6n5zq
    Perhaps you should clear the cache of your site and browser so that it can show properly
  • Customer

    Posted by: SabrinaBu, Jun 26, 2020 at 08:42 (9 days ago)

    I cleared the cache and often press ctrl+F5, the whole day working with the site. I checked the site in chrome, mozilla and internet explorer.

    Several times I noticed that the mega-menu shows properly, but it occurs spontaneously - after pressing F5 or ctrl+F5 it become again not correct, as on screenshots I sent above.
    But when the main menu is sticky - mega-menu shows properly (screenshot attached).

    I see, that when I choose Header Style 01 - mega-menu stably shows properly. But I use Header Style 02,04,07.
    And I want mega-menu work correctly regardless of which Header Style I choose.

    I ask you to check my site on this time more thoroughly. I'm pressed for time.
    It is obvious that the template I bought has defects.
  • Customer

    Posted by: SabrinaBu, Jun 26, 2020 at 09:03 (9 days ago)

    And one more:
    when I do the page zoom 110% - mega-menu ok.
    then back to 100% - mega-menu ok.
    then press F5 - again shift to the left
  • Customer

    Posted by: SabrinaBu, Jun 26, 2020 at 09:14 (9 days ago)

    It seems that I noticed that the mega-menu spontaneously shows properly (as I write above) because I often change the page zoom.
  • Manager

    Posted by: yame, Jun 27, 2020 at 07:15 (9 days ago)

    Yes, I do as your guideline to check but I still see that the mega menu shows correctly.
    Or you can take the video then I will check. Thank you!
  • Customer

    Posted by: SabrinaBu, Jun 29, 2020 at 12:03 (6 days ago)

    Yes, there is the video: shorturl.at/btBM8

    Thanks
  • Manager

    Posted by: yame, Jun 30, 2020 at 00:56 (6 days ago)

    I cannot access: https://prnt.sc/t8t5vf
  • Customer

    Posted by: SabrinaBu, Jun 30, 2020 at 07:54 (6 days ago)

    Sorry!
    shorturl.at/aoZ79
  • Manager

    Posted by: yame, Jul 1, 2020 at 06:54 (5 days ago)

    This is my video: https://drive.google.com/file/d/1Yqu75I0ht2i3Aj5s18byB7cJEsB9SpFS/view?usp=sharing
    I test as you did, but I don't see the difference.
  • Customer

    Posted by: SabrinaBu, Jul 1, 2020 at 19:13 (4 days ago)

    I see that you don't refresh the page (F5) between zoom change, as I did it in my video.
    My video clearly demonstrates, that mega-menu looks not properly.
    I ask you to find an error and to correct it.

    Thank you
  • Manager

    Posted by: yame, Jul 3, 2020 at 01:14 (3 days ago)

    Pls check this video: https://drive.google.com/file/d/1Ip0PZG8nHxKf-nVBhnNQAyT1bwwZps6l/view
    I refreshed also. I still do not see the same issue as yours.
  • Customer

    Posted by: SabrinaBu, Jul 3, 2020 at 15:51 (2 days ago)

    Please watch your video again, but carefully:
    0:18-0:23 sec and 1:22 sec - columns are shifted to the left.

    It’s been almost 2 weeks since I contacted the support.
    It is necessary to correct in the shortest time.

    Thank you

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