HomeSupport systemWordPressBoutiqueMega Menu full width
  • Customer

    Posted by: yame, Jun 25, 2020 at 02:32 (3 year ago)

    Hi @SabrinaBu,

    Pls check your site again. Is this what you want: https://prnt.sc/t5zayk ?
    If you mean is another, please let me know and explain clearly. I will check again for you

    Regards,
    Yame
  • Customer

    Posted by: SabrinaBu, Jun 25, 2020 at 08:12 (3 year ago)

    Hi! Thank you very much for such a quick answer!
    Screenshot you sent is exactly what I want!
    But I checked my site and it looks another.

    Could you check again please?

    Thanks
    now-columns-are-not-stretched-5ef45c61a3de8.jpg
    what-I-want-5ef45c61a4144.png
  • Manager

    Posted by: yame, Jun 26, 2020 at 01:53 (3 year ago)

    I don't know :D
    In my side, it still shows correctly: https://prnt.sc/t6n5zq
    Perhaps you should clear the cache of your site and browser so that it can show properly
  • Customer

    Posted by: SabrinaBu, Jun 26, 2020 at 08:42 (3 year ago)

    I cleared the cache and often press ctrl+F5, the whole day working with the site. I checked the site in chrome, mozilla and internet explorer.

    Several times I noticed that the mega-menu shows properly, but it occurs spontaneously - after pressing F5 or ctrl+F5 it become again not correct, as on screenshots I sent above.
    But when the main menu is sticky - mega-menu shows properly (screenshot attached).

    I see, that when I choose Header Style 01 - mega-menu stably shows properly. But I use Header Style 02,04,07.
    And I want mega-menu work correctly regardless of which Header Style I choose.

    I ask you to check my site on this time more thoroughly. I'm pressed for time.
    It is obvious that the template I bought has defects.
    sticky-menu-shows-properly-5ef5b512c66dd.jpg
  • Customer

    Posted by: SabrinaBu, Jun 26, 2020 at 09:03 (3 year ago)

    And one more:
    when I do the page zoom 110% - mega-menu ok.
    then back to 100% - mega-menu ok.
    then press F5 - again shift to the left
  • Customer

    Posted by: SabrinaBu, Jun 26, 2020 at 09:14 (3 year ago)

    It seems that I noticed that the mega-menu spontaneously shows properly (as I write above) because I often change the page zoom.
  • Manager

    Posted by: yame, Jun 27, 2020 at 07:15 (3 year ago)

    Yes, I do as your guideline to check but I still see that the mega menu shows correctly.
    Or you can take the video then I will check. Thank you!
  • Customer

    Posted by: SabrinaBu, Jun 29, 2020 at 12:03 (3 year ago)

    Yes, there is the video: shorturl.at/btBM8

    Thanks
  • Manager

    Posted by: yame, Jun 30, 2020 at 00:56 (3 year ago)

    I cannot access: https://prnt.sc/t8t5vf
  • Customer

    Posted by: SabrinaBu, Jun 30, 2020 at 07:54 (3 year ago)

    Sorry!
    shorturl.at/aoZ79
  • Manager

    Posted by: yame, Jul 1, 2020 at 06:54 (3 year ago)

    This is my video: https://drive.google.com/file/d/1Yqu75I0ht2i3Aj5s18byB7cJEsB9SpFS/view?usp=sharing
    I test as you did, but I don't see the difference.
  • Customer

    Posted by: SabrinaBu, Jul 1, 2020 at 19:13 (3 year ago)

    I see that you don't refresh the page (F5) between zoom change, as I did it in my video.
    My video clearly demonstrates, that mega-menu looks not properly.
    I ask you to find an error and to correct it.

    Thank you
  • Manager

    Posted by: yame, Jul 3, 2020 at 01:14 (3 year ago)

    Pls check this video: https://drive.google.com/file/d/1Ip0PZG8nHxKf-nVBhnNQAyT1bwwZps6l/view
    I refreshed also. I still do not see the same issue as yours.
  • Customer

    Posted by: SabrinaBu, Jul 3, 2020 at 15:51 (3 year ago)

    Please watch your video again, but carefully:
    0:18-0:23 sec and 1:22 sec - columns are shifted to the left.

    It’s been almost 2 weeks since I contacted the support.
    It is necessary to correct in the shortest time.

    Thank you
  • Manager

    Posted by: yame, Jul 6, 2020 at 08:18 (3 year ago)

    My coder would like to give you the explanation:
    For example, when you are checking your site in the screen with 100%, of course, the mega menu will show correctly.
    Then you zoom out to 170% then zoon into 150%, the menu will show incorrectly. Because the .js of the mega menu will be calculated with the ratio of the screen you originally checked. So when you check it on another screen, you should refresh your site. It will show correctly

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES