HomeSupport systemWordPressKuteShopCan't install any demo
  • Customer

    Can't install any demo

    Posted by: GigiFigaro200177 Jun 23, 2020 at 21:02 (3 year ago)
    I've tried to install demo and simply can't...
    I want to install demo 14 but can't find any info about it.
  • Customer

    Posted by: yame, Jun 24, 2020 at 00:53 (3 year ago)

    Hi @GigiFigaro200177,

    I would like to access your site so that I can check, but your admin account is not correct: https://prnt.sc/t5bng8
    Pls provide me your correct admin + ftp account. I will check then help you to re-install the theme

    Awaiting your reply soon...
    Regards,
    Yame
  • Customer

    Posted by: GigiFigaro200177, Jun 24, 2020 at 14:00 (3 year ago)

    User account was reviewed, please try again.
  • Manager

    Posted by: yame, Jun 25, 2020 at 01:41 (3 year ago)

    Thank you.

    I see that you might not install successfully this theme. So I would like to reset your entire theme and reinstall it from scratch.
    If you need to do back up anything, pls do it and let me know.
  • Customer

    Posted by: GigiFigaro200177, Jun 25, 2020 at 13:22 (3 year ago)

    Please proceed with the reinstallation
  • Manager

    Posted by: yame, Jun 26, 2020 at 02:02 (3 year ago)

    https://prnt.sc/t6naff Please check again your FTP account. I cannot access it
  • Customer

    Posted by: GigiFigaro200177, Jun 26, 2020 at 17:28 (3 year ago)

    Please disable TLS on FTP Encryption, like I mentioned before (INSECURE FTP / PLAIN FTP on port 21)
    Captura-de-Tela-2020-06-26-as-14.26.10-5ef6303074768.png
  • Manager

    Posted by: yame, Jun 27, 2020 at 09:18 (3 year ago)

    Hi,

    It's done for you. Pls check your site again then let me know the result

    Yame
  • Customer

    Posted by: GigiFigaro200177, Jun 28, 2020 at 16:57 (3 year ago)

    Could you please tell me what i did wrong?
    or what was the step by step taken for correct installation?

    Best regards
  • Manager

    Posted by: yame, Jun 29, 2020 at 03:49 (3 year ago)

    I am not sure. But I had to do it several times and it works.
    Your hosting is quite slow so it affects to the process. Anyway, if you need and help, don't hesitate to let me know, I will help you
    If you are satisfied with this support, hope that you will spend a little time to go this website and rate with 5 stars for my team: https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/reviews/13012521 It is really worth to me.

    Thank you so much!
    Yame

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