• Customer

    Elementor Pro and Armania problem

    Posted by: luiquemh Jun 22, 2020 at 06:55 (3 year ago)
    Hi, I have the following problem:

    When I install the theme, I can't use Elementor Pro or any page related to the theme. Also when I try to preview any page of the theme it appears the following message:
    "There has been a critical error on your website. Please check your site admin email inbox for instructions."

    But if I deactivate Elementor Pro, I can work fine except that I don't have any of the pro widgets or theme builder and popups options that I totally need.
    If I deactivate Ovic Addon Toolkit plugin all works fine except that I have all the sample pages without the related contents. I'm interested in the Tools page templates but I can not use them.

    It's weird, because sometimes, if I tryed to edit any page related to the sample pages of the theme, the Elementor editor doesnt load properly, it gets stucked loading the widgets panel (this only happens when Elementor Pro and Ovic Addon Toolkit activaded and need to deactivate one of them).

    Could help me fix this? Thanks.


    ---

    Luis

  • Customer

    Posted by: yame, Jun 23, 2020 at 09:56 (3 year ago)

    HI @luiquemh,

    Could you please provide me your admin + ftp account?
    And take the screenshot for your issue then I will check faster for you

    Regards,
    Yame
  • Customer

    Posted by: luiquemh, Jun 23, 2020 at 13:37 (3 year ago)

    I attach some sreens when:
    - Elemento pro + Ovic Addon Toolkit = White screen on loading Elememtor to edit page (example MArket 01)
    - Elemento pro + Ovic Addon Toolkit = Error page on front end page (example Market 01)
    - Mail sent from Wordpress detailing problem

    Thanks for your support
  • Manager

    Posted by: yame, Jun 24, 2020 at 07:38 (3 year ago)

    I will send your issue to my coder and he will check for you.
    Thanks for your patience!
  • Customer

    Posted by: luiquemh, Jun 25, 2020 at 03:02 (3 year ago)

    Thanks, I'll be looking for your further comments.
  • Manager

    Posted by: yame, Jun 25, 2020 at 08:01 (3 year ago)

    It's done for you. Pls check your site again then let me know the result

    Thank you!
  • Customer

    Posted by: luiquemh, Jun 25, 2020 at 16:27 (3 year ago)

    Yame, It's working! thank you for your support and assistance. I'll be working in my site to test everything runs fine and let you know.
    Once again, thank you so much.

    Excellent job
  • Manager

    Posted by: yame, Jun 26, 2020 at 02:16 (3 year ago)

    Thank you ^^ @luiquemh

    So if you are satisfied with this support as well as this theme, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/armania-elementor-woocommerce-theme/26743715 and leave your 5 stars and your good comments there. It is really worth to me

    Many thanks! ^^
    Regards,
    Yame

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