• Customer

    i cant find OVIC THEME CONFIGon my plugin as it didnt show

    Posted by: wongef100 Jun 21, 2020 at 22:44 (a month ago)
    Hi
    I have Ovic plugin on my wp but i cant find Ovic theme confi on it .
    I need to change my homepage layout form layout 1 into layout 15 or 14 .

    Best regard

  • Customer

    Posted by: yame, Jun 23, 2020 at 10:40 (a month ago)

    Hi,

    If you want to switch into another homepage, please negative to here: https://prnt.sc/t4wkoh

    If you cannot do it, please provide me your admin account, I will check for you

    Regards,
    Yame
  • Customer

    Posted by: wongef100, Jun 23, 2020 at 16:40 (a month ago)

    Hi
    I have check as you say but there is not the option there .
    i have attached screenshot
  • Manager

    Posted by: yame, Jun 24, 2020 at 01:07 (a month ago)

    I guess that you deleted all default pages when you installed the theme, or maybe you did not install properly the demo theme.
    I check your site and there are some missing pages.
    So you completely build the default pages by the Default Template function.
    =====================================
    1. Go to Add new Page: https://prnt.sc/t5bqrt
    2. Enter Title of your page and select the Back end Editor mode: https://prnt.sc/t5bqxm
    3. Click Add template: https://prnt.sc/t5br7c
    4. In tab Default templates, select the page you want to import and click on the Plus icon: https://prnt.sc/t5brpi
    5. All default template of demo will show, and you have to config by yourself (Add products, icons, ....)
    6. Negative again to this location and you will see the page you have just imported to: https://prnt.sc/t5bsg0

    Regards,
    Yame
  • Customer

    Posted by: wongef100, Jun 24, 2020 at 23:54 (a month ago)

    Ok thanks i have follow what you say and its look like its the way to do it so thx for that .

    I have pay 29 $ for some of your web designer to do it for so it will be install correctly but i didnt have any answer from you yet .

    Also i have issue with some picture size .
    Find attached my screenshots
  • Manager

    Posted by: yame, Jun 26, 2020 at 01:43 (a month ago)

    - https://prnt.sc/t6mpi2 Now this product shows the image. It is because it is redirected to another website and perhaps that website had the trouble so the image did not show. We re-upload for you and it works.
    - About in Cart page, you should replace again all missed images in Gallery, Variations
    https://prnt.sc/t6n36u
    https://prnt.sc/t6n3ec

    Regards,
    Yame
  • Customer

    Posted by: wongef100, Jun 26, 2020 at 03:43 (a month ago)

    Ok thx i will try that .

    Can you please tell me why i didn't any news about the installation service that i have pay till now ?

    Best Regard
  • Customer

    Posted by: wongef100, Jun 26, 2020 at 16:04 (a month ago)

    As nobody answer i have cancel .

    So would i get refine from my payment ?

    Best Regard ,
  • Manager

    Posted by: yame, Jun 27, 2020 at 09:37 (a month ago)

    Ohh Sorry because we did not get the email. So we just focus on the Support system

    I already read your requirement. Okay I will reply there. Thank you!
  • Customer

    Posted by: wongef100, Jul 1, 2020 at 20:15 (a month ago)

    Hi how can i add the footer copyright to my themes .?

    Also when i update my kutetheme i have problem with my themes product that are not showing and keep loading so i have use the backup to restore it .

    so can update right now .
  • Manager

    Posted by: yame, Jul 2, 2020 at 02:55 (a month ago)

    Please keep that backup package. I will send your accounts to my coder and he will try to update the theme for you. If the issue persists, he will check.
    Do you agree with this?
  • Customer

    Posted by: wongef100, Jul 2, 2020 at 18:21 (a month ago)

    ok i agree , i will keep the backup .

    Also what about the copyright ? as i need to add it on my website and its desappear after i have change my homepage .
  • Manager

    Posted by: yame, Jul 3, 2020 at 07:40 (a month ago)

    I will send your account to my coder and he will check for you. Please be patient. I will inform you when I get his feedback
    Thank you!
  • Customer

    Posted by: wongef100, Jul 3, 2020 at 18:30 (a month ago)

    HI the update still change my layout as picture are not showing . i have attached screenshot
  • Customer

    Posted by: wongef100, Jul 3, 2020 at 19:24 (a month ago)

    i HAVE TO USE MY BACK UP NOW
  • Manager

    Posted by: yame, Jul 4, 2020 at 02:26 (a month ago)

    Yes because my coder still does not update the theme for you. He cannot access to your ftp account: https://prnt.sc/tbi65h
    Have you changed it? Pls provide again the correct one then my coder will check for you
  • Customer

    Posted by: wongef100, Jul 5, 2020 at 19:00 (a month ago)

    Hi its working now so you try to connect .
    Thx
  • Manager

    Posted by: yame, Jul 6, 2020 at 07:13 (a month ago)

    Okay, it works. My coder will check and help you now. I will inform you when he finishes.
    Thanks for your patience!
  • Customer

    Posted by: wongef100, Jul 7, 2020 at 11:05 (a month ago)

    Hi
    i still have problem .
    i have send you screenshot .
  • Manager

    Posted by: yame, Jul 8, 2020 at 07:40 (a month ago)

    It's done for you. My coder updated theme for you
    https://prnt.sc/tdw4jk
    https://prnt.sc/tdw4qv

    Pls clear cache your browser and check again
  • Customer

    Posted by: wongef100, Jul 9, 2020 at 12:33 (a month ago)

    Hi thanks for your help i really appreciate even if sometime its taking to long .

    I need help about the police of some menu as following on screenshot .

    Best Regard
  • Customer

    Posted by: wongef100, Jul 9, 2020 at 21:25 (a month ago)

    Also where can i find this menue as following to link them ?
  • Manager

    Posted by: yame, Jul 13, 2020 at 01:53 (29 days ago)

    1. https://prnt.sc/tgl354: You can add a link here: https://prnt.sc/tglha5
    2. https://prnt.sc/tglhfn: If you change the font size to be bigger, then all the items will be put in the next line. Do you agree with this?
  • Customer

    Posted by: wongef100, Jul 15, 2020 at 13:14 (26 days ago)

    OK i will leave the police as it is then .
    About https://prnt.sc/tglha5 i have change few of them but some cant not be change as i have try to save the change but its not allowing me to do it for the following menu .
    Fashion
    Stationery
    Jewelry

    Also how to fix the searchingbare who is showing behind the Main flash banner .
    Best Regard
  • Manager

    Posted by: yame, Jul 16, 2020 at 09:57 (26 days ago)

    1 - https://prnt.sc/tiu3ws: My coder has updated for you and please clear the cache of your site and browser. We already cleared but nothing changes
    2 - https://prnt.sc/tiu437: I could change the link. You can check here: https://prnt.sc/tiu4mn

    Regards,
    Yame
  • Customer

    Posted by: wongef100, Jul 16, 2020 at 23:05 (25 days ago)

    https://prnt.sc/tiu3ws : Its a problem with the plugin ( wp optimise ) that have a conflit with the silder .
    so i have to use the back for the themes to find out about the issue so please can you ask your coder to do it again as its back to the same .

    Best Regard ,
  • Manager

    Posted by: yame, Jul 17, 2020 at 10:00 (25 days ago)

    Excuse me, what do you want to add back? I still do not understand
  • Customer

    Posted by: wongef100, Jul 17, 2020 at 11:14 (25 days ago)

    https://prnt.sc/tiu3ws
  • Manager

    Posted by: yame, Jul 21, 2020 at 01:08 (21 days ago)

    I asked him already. He will check again.
    I see you have 3 plugins about the cache. You should use one of them to make sure that they will have no problem with the conflict.

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