• Customer

    Website look after demo import

    Posted by: Dr-RTL Jun 19, 2020 at 12:57 (a month ago)
    Greetings.

    We installed Armania theme on an RTL installtion of WP (Arabic). But how the site looks like after demo import, is totally different from online demo of the theme.
    But when we switch WP from Arabic to English, everything looks alright and identical to the online demo.
    Please have a look at the screenshot I attached which compares the LTR and RTL versions of the site.

    Regards.

  • Customer

    Posted by: yame, Jun 20, 2020 at 02:59 (a month ago)

    Hi @Dr-RTL,

    Thanks for contacting support service.
    I am not able to see your link: https://prnt.sc/t342o3

    Pls check again then let me know when it works. Then I will check the issue for you.
    Awaiting your reply soon...
    Regards,
    Yame
  • Customer

    Posted by: Dr-RTL, Jun 20, 2020 at 06:38 (a month ago)

    Hi Yame,

    Thanks for writing back.
    I tried the login address (http://digiman.space/wp-admin) and it worked for me.
    Please try it again and let me know how it works for you this time.

    Regards
  • Manager

    Posted by: yame, Jun 23, 2020 at 01:55 (a month ago)

    Hi,

    Sometimes I try but I still get the same trouble: https://prnt.sc/t4oe83

    Maybe your hosting blocks our IP. So please check again. We are from Vietnam. If your hosting manager blocks, please remove it and let me know, I will check again for you

    Thank you!
  • Customer

    Posted by: Dr-RTL, Jun 23, 2020 at 12:13 (a month ago)

    Hi again,

    It seems our hosting company had blocked some IP ranges. Anyway you can access the website now. But you will need to enter 2 separate passwords to login.
    Please use the attached info and let me know how it goes.

    Regards
  • Manager

    Posted by: yame, Jun 24, 2020 at 09:53 (a month ago)

    Yes, we have checked again.

    It is because we still do not develop the RTL version for this theme yet. So when you use the language of RTL, your site will not show properly. Then when you switch into EN, it shows normally.
    Hope that you will understand and use the LTR version for this theme

    Thank you!
  • Customer

    Posted by: Dr-RTL, Jun 24, 2020 at 18:29 (a month ago)

    Hi,

    We basically purchased this product to use it for an RTL website, because you have literally said it on product description page that it supported RTL.
    But your last reply contradicts that.
    So, please give us an approximate date/time as when this product will be RTL-compatible.

    Regards
  • Manager

    Posted by: yame, Jun 26, 2020 at 00:23 (a month ago)

    I have discussed to my coder and he said that within the next week, he would update the RTL version for this theme.
    Hope that you can be more patient to wait. Thank you so much!
  • Customer

    Posted by: Dr-RTL, Jun 27, 2020 at 08:55 (a month ago)

    Alright then, we will be waiting for the new release to support RTL.
  • Manager

    Posted by: yame, Jun 29, 2020 at 03:17 (a month ago)

    Thanks for your understanding. We will try to release this version for the theme soon. We are trying and focusing on developing the main version of theme to be show better. Hope you will be more patient to wait.
    Thank you!
  • Customer

    Posted by: Dr-RTL, Jul 6, 2020 at 13:39 (a month ago)

    Hello again,

    We received the 1.0.4 version of the theme which apparently support RTL now.
    But after several days of trying, we were unable to install the full version of the theme.
    Please perform a full installation of the theme on the site with the specifications we provided before.
    If possible, install the theme as an easy installation package so that all the demos are installed.
    We will need all demos in one installation please.

    Regards
  • Manager

    Posted by: yame, Jul 7, 2020 at 07:12 (a month ago)

    Okay. So we will check for you and help you to reinstall the theme in the RTL version.
    I will inform you when I get feedback. Thanks for your patience!
  • Customer

    Posted by: Dr-RTL, Jul 7, 2020 at 07:24 (a month ago)

    Thanks. I'll be waiting for your reply.
  • Manager

    Posted by: yame, Jul 7, 2020 at 08:13 (a month ago)

    He says that your site runs really slowly. You should raise the PHP version and max post size up.
    Then let me know, he will try again for you
  • Customer

    Posted by: Dr-RTL, Jul 7, 2020 at 20:32 (a month ago)

    According to our hosting company, all limitations are removed now.
    The PHP version is also set to 7.3.
    Please try the installation again.
  • Manager

    Posted by: yame, Jul 8, 2020 at 01:11 (a month ago)

    Okay, I will inform my coder so that he will check again. I will let you know later if I have any news
  • Manager

    Posted by: yame, Jul 8, 2020 at 01:22 (a month ago)

    1. We cannot access your ftp account: https://prnt.sc/tdr3nd
    2. Your hosting seems that prevents from the WordPress resources: https://prnt.sc/tdr48s We cannot reset your site as well as delete all plugins. Pls check again your hosting first then we will continue to install the theme for you when your site works
  • Customer

    Posted by: Dr-RTL, Jul 12, 2020 at 11:41 (30 days ago)

    Hello.

    We moved the website to another hosting panel to avoid further issues.
    Please use the provided information to log into the website.
    Also the php version is set to 7.4.

    Let me know how it goes.

    Regards
  • Manager

    Posted by: yame, Jul 13, 2020 at 04:19 (29 days ago)

    It's done for you with version RTL for your site. Pls check again

    If you are satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/armania-elementor-woocommerce-theme/reviews/26743715 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: Dr-RTL, Jul 13, 2020 at 08:10 (29 days ago)

    Hello again.

    Thanks for all the effort, but as we said earlier, we need all demos as can be found here:
    https://armania.kutethemes.net/armania-landing

    On your original preview, all demos are installed. We basically need the exact same thing.
    But you just installed 1 demo.

    Regards.
  • Manager

    Posted by: yame, Jul 15, 2020 at 09:06 (27 days ago)

    My coder could not access your ftp account: https://prnt.sc/ti4897
    Pls check it again.
  • Manager

    Posted by: yame, Jul 15, 2020 at 10:33 (27 days ago)

    All is done for you. We imported all the demo pages for you. Pls check again
  • Customer

    Posted by: Dr-RTL, Jul 15, 2020 at 10:54 (27 days ago)

    Hi,

    Unfortunately I don't see any difference. Homepage variations are missing.
    Are you sure the full demo was actually imported/installed?
  • Manager

    Posted by: yame, Jul 16, 2020 at 04:29 (26 days ago)

    You can refer to this video. When you want to have another homepage for your site, you can import that homepage even when you are using another homepage: https://drive.google.com/file/d/1-OaNjOxQUI68jF8xXfNR4AlYiybeIbUi/view?usp=sharing
  • Customer

    Posted by: Dr-RTL, Jul 16, 2020 at 12:47 (25 days ago)

    Everything seems to be alright now.
    Thanks for your efforts.
  • Manager

    Posted by: yame, Jul 16, 2020 at 13:53 (25 days ago)

    I will be grateful if your issue is solved,
    If you have other questions, do not hesitate to contact with me.
    Could you go here: https://themeforest.net/item/armania-elementor-woocommerce-theme/reviews/26743715 then rate me a good review + 5 stars please? It's really very worth with me.

    Thank you very much!
    Best regards
  • Customer

    Posted by: Dr-RTL, Jul 17, 2020 at 09:00 (25 days ago)

    Sure thing. Rating is sent.
    Regards
  • Manager

    Posted by: yame, Jul 17, 2020 at 10:14 (25 days ago)

    Many thanksssssss!
    So if you don't have any questions, I will close this ticket.
    Please submit a new one then I will check for you

    Best regards,
    Yame

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