• Customer

    checkout not working fine

    Posted by: alzu Jun 18, 2020 at 09:54 (a month ago)
    since installing this supershop theme having issue with checkout,
    they did downgrade my php on server to recover this, but not good to do so as i have other sites on this server, even tho i did not got mail notif fir purhcase order.


    thanks to contact us

  • Customer

    Posted by: yame, Jun 19, 2020 at 07:25 (a month ago)

    Hi @alzu,

    Could you please provide me your URL to access your back end site?
    And your cPanel account is not correct also: https://prnt.sc/t2jkj6
    Also, take the screenshots for your issue then I will check for you faster

    Regards,
    Yame
  • Customer

    Posted by: alzu, Jun 25, 2020 at 08:54 (a month ago)

    where are you?? am waiiiiiitinggggg grrrrrrrrrrr
  • Customer

    Posted by: alzu, Jun 23, 2020 at 07:12 (a month ago)

    yes
    there no screenshot
    its just dont send me notification for order and also not sending the purchaser any mail
  • Customer

    Posted by: alzu, Jun 23, 2020 at 08:43 (a month ago)

    after validation its doesn't return to page
  • Manager

    Posted by: yame, Jun 26, 2020 at 08:18 (a month ago)

    Hi,

    We took a look at your site again.
    Last time we informed you that we already tested with the default template and we also did not get the return email.
    It means that the problem does not belong to the Supershop theme. We are willing to support and fix all the problems related to the theme.

    So, please make sure that you understand the issue (even when you informed me that once you got the email, we did not do anything that time)
    Thank you!
  • Customer

    Posted by: alzu, Jun 26, 2020 at 11:51 (a month ago)

    yes we do received notif when you were trying by your side, but for us it doesnt works..
    and the PHP version is causing me problem as we have other sites running on the server..

    Prestashop doesn't have this problem by their side, its upon installation of the theme which causes this checkout problem.

    for prestashop the latest version of php working fine on other sites.

    seem the problem is with the installation of supershop
    i already tell you if you have to reinstall it do it please,

  • Manager

    Posted by: yame, Jun 28, 2020 at 03:16 (a month ago)

    So you want us to re-install the theme for you, right? Is this the main requirement?
  • Customer

    Posted by: alzu, Jul 3, 2020 at 10:43 (a month ago)

    i want the theme ready with no problem..
    do what need to do even to re-install it so that we can have the checkout page ready, and notification working


    thanks to deal with it quickly as it has been months that this problem is not solved.

  • Manager

    Posted by: yame, Jul 5, 2020 at 04:02 (a month ago)

    As I told you, we did not interfere in any place to check for email problems. We had also tested the default theme and it also didn't work. It is not related to the theme and we are only the developers of the theme's display, not related to developing what you said. So, please contact the PS side for assistance.
  • Customer

    Posted by: alzu, Jul 6, 2020 at 05:11 (a month ago)

    please reinstall the theme
  • Manager

    Posted by: yame, Jul 6, 2020 at 07:54 (a month ago)

    This will be the last time my coder helps you to re-install the theme. Because it is not the solution to your issue.
    Please backup all your site and let me know the homepage you want, then my coder will do it for you

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