• Customer

    Product Page not displaying anything

    Posted by: ms196620 May 31, 2020 at 14:03 (5 year ago)
    Hello,

    The product pages are not displaying anything at all. When I disable the "Ovic Addon Toolkit" it works again! There is obviously something wrong with the plugin. However, we can't disable this plugin because it's where all the theme options are. Is there a way to fix this?

    Also - Is there a way to change the other fonts rather than just the body font? It would be nice to have a bit more control and not have to CSS it in.

    Also - Why is there no documentation for this theme? https://help.kutethemes.com/?s=boutique&search_param=all

    Thank you very much

  • Customer

    Posted by: yame, Jun 1, 2020 at 07:21 (5 year ago)

    Hi @ms196620,

    1. Products: I see you are having 2 products: https://prnt.sc/srhhr5
    So I tried to deactivate Ovic Addon Toolkit, it still shows these 2 products. Pls check again.

    2. Change fonts: Pls take the screenshots for the location you want to change. Then I will check and give you the correct answer

    3. Documentation: Pls refer to this document: https://new-boutique.kutethemes.net/documentation/

    Regards,
    Yame
  • Customer

    Posted by: ms196620, Jun 1, 2020 at 13:25 (5 year ago)

    Hello, thanks for the reply.

    Sorry if I was not clear before. I mean there is no content on the product page. I've attached screenshots. The products are still in the store but the content is not displaying properly on the actual page. When the Ovia Addon toolkit is disabled, it works but obviously we lose all of the theme settings.

    I've attached a screenshot of the font page. There is only one option to change one font. What about headers, navigation, body, blockquote, links? Just simple basic font adjustments?

    Thank you for the link to the documentation, this helps a lot!

    Thanks again for your help :)
  • Manager

    Posted by: yame, Jun 2, 2020 at 02:05 (5 year ago)

    Ahhh I see. And provide me your ftp account also.
    For the No.2, pls help me to take the screenshot for the specific element you are mentioning to. Then my coder will check for you. Thank you!
  • Manager

    Posted by: yame, Jun 7, 2020 at 10:51 (5 year ago)

    No.1: You can delete plugin Ovic addon and then re-install it. Your issue will be solved.
    No.2: Pls provide me the screenshot then I will check

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