Kutethemes

Customer

Mega menu setup

Posted by: Camron9299 May 28, 2020 at 13:20 (5 year ago)

Hi, we have had huge issues trying to set up the mega menu.

Please can you advise on how this is done? We want our categories to be our menu.

I look forward to hearing from you.

Customer

Posted by: yame, May 29, 2020 at 01:59 (5 year ago)

Hi,

I don't know why when I don't log into your account, then I can see your front end: https://prnt.sc/sprjv5
But when I access to your admin account, I see nothing in the front end: https://prnt.sc/sprk13 => https://prnt.sc/sprk3f

Do you see the same with me?
Regards,
Yame
Customer

Posted by: Camron9299, May 29, 2020 at 09:05 (5 year ago)

Hi ,

yes this is one of the issues we are experiencing whenever we work on the mega menu and try setting it up it breaks the site.

Please assist we need the mega menu to generate from the categories loaded
Manager

Posted by: yame, May 30, 2020 at 07:18 (5 year ago)

So pls provide me your FTP or CPN account. My coder will take a look for you
Customer

Posted by: Camron9299, Jun 3, 2020 at 09:51 (5 year ago)

Hi,

I have supplied the Cpanel access as requested.
Manager

Posted by: yame, Jun 4, 2020 at 01:36 (5 year ago)

Please refer to this documentation to understand how to add a mega menu for your Primary / Vertical menu:
https://new-boutique.kutethemes.net/documentation/docs/some-customizing/1-mega-menu/
Customer

Posted by: Camron9299, Jun 9, 2020 at 12:06 (4 year ago)

Good Day,

I am the developer for the site, I am having the following issues with the Mega Menu and need urgent feedback.

1. I created all the categories and subcategories for the site and need each main category in the main menu and when you hover over each one, theie
four sub categories and their sub items to be displayed like most online stores.

I.e; MENS (main menu) -> SHOP BY CATEGORY (all sub categories to be listed underneath), SHOP BY ACCESSORIES (all sub categories to be
listed underneath), SHOP BY FOOTWEAR (all sub categories to be listed underneath) AND SHOP BY BRAND (all sub categories to be listed
underneath).

Does each of these categories need to be manually added to the menu before creating the mega menu?

2. When I add a Mega Menu to a menu item (as per your documentation), it breaks the frontend of the site (blank white screen).
The moment the mega menu is deactivated, the site works.

3. Lastly, how to I edit the contents of the mega menu via your Boutique Custom Menu.

Let me know if the client has given you all the login details you require, the menu is currently set to the one we need.
Customer

Posted by: Camron9299, Jun 10, 2020 at 09:09 (4 year ago)

Good Day,

Please note, I am still waiting for feedback on the above.
Manager

Posted by: yame, Jun 10, 2020 at 15:00 (4 year ago)

Hi,

Thanks for your patience. However let my coder checks the reason why we can't see your front page when accessing the admin account then I will check for you the issue abt Mega menu. Because right now I cannot see something

Thank you so much for your understanding!
Customer

Posted by: Camron9299, Jun 11, 2020 at 06:17 (4 year ago)

Thank you very much for your feedback.

When the mega menu is enabled the frontend goes white, the moment the mega menu is deactivated then the site is visible.
Manager

Posted by: yame, Jun 15, 2020 at 01:31 (4 year ago)

I got the feedback from my coder:
The problem is because your hosting is overloaded. It is hard to load js_composer
My coder tried to raise some elements by cPanel but it was impossible: https://prnt.sc/szrghz

So, please try to contact your Hosting manager if they can do it for you.
Hope that it is useful for you

Regards,
Yame
Customer

Posted by: Camron9299, Jun 15, 2020 at 06:07 (4 year ago)

Good Morning,

Thank you for your feedback, I will check with the host and will provide feedback.
Manager

Posted by: yame, Jun 16, 2020 at 00:38 (4 year ago)

Good morning sir,

Yes, please check. I hope that it will be the reason. Then when you can fix it, I will continue to check for you about Megamenu

Thank you!
Customer

Posted by: Camron9299, Jun 17, 2020 at 06:14 (4 year ago)

Good Morning

My host advised that we increase the memory limit, please view the attached and let me know if there is anything we need to change?

Screenshot-2020-06-17-at-08.12.56-5ee9b4d50daf2.png
Manager

Posted by: yame, Jun 18, 2020 at 02:22 (4 year ago)

Yes, my coder knew the reason why:
It is because you built the menu in an incorrect way. It creates an infinite loop -> resulting in overload
You built:
- Main menu - category: You set the location is: Primary Menu
- Then you set the Items of Primary Menu to have Mega Menu
- And in Content of Mega menu, you set Main Menu - Category
https://prnt.sc/t1s7tw

So, you should build again your menu, your site will run correctly
Customer

Posted by: Camron9299, Jun 18, 2020 at 08:03 (4 year ago)

Thank you for your feedback.

I received a tutorial from your support on how to set up the mega menu, I followed the instructions and the site broke.

he tutorial did not provide enough information on how to add content and link the menu correctly. When I use boutique custom menu, it only allows me to choose a style and not replace the demo content with the sub categories or other content.

Please can you provide a step-by-step tutorial on how to create a mega menu with product categories? All sub categories have been created and linked to the main categories that will be on the home page.
Manager

Posted by: yame, Jun 18, 2020 at 10:22 (4 year ago)

Please follow this video to understand how to create the mega menu: https://drive.google.com/file/d/1VjRC3Es_t7LJfiTnxzkOcQJVOSIGOWK3/view?usp=sharing

Hope that it is useful for you
Customer

Posted by: Camron9299, Jun 19, 2020 at 11:22 (4 year ago)

This is amazing, thank you.

I will try it out.
Manager

Posted by: yame, Jun 20, 2020 at 03:03 (4 year ago)

You're welcome
If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139. It's really very worth with me.

Thank you and Have a nice weekend!
Regards,
Yame
Customer

Posted by: Camron9299, Jun 22, 2020 at 10:04 (4 year ago)

Hi Yame,

Thank you for the tutorial- I am in the process of making all the menu's.

I will also leave a review for you:)

I have one more question - how to I make the width of the sub mega menu wider?
I have changed the pixel amount in the individual mega menu settings but it doesn't reflect on the frontend.
Manager

Posted by: yame, Jun 24, 2020 at 00:45 (4 year ago)

Thank you!!!!!!!!!
I see your rating ^^

About mega menu width problem, I will send to my coder and he will check for you. Thanks for your patience!
Manager

Posted by: yame, Jun 24, 2020 at 04:16 (4 year ago)

My coder has checked and here will be his guideline:

Click on Settings button of the menu item you want: https://prnt.sc/t5dpev
Enter into this box: https://prnt.sc/t5dpxw => .megamenu-wrap and save your setting.

Pls try with this then let me know the result.
Thank you!
Customer

Posted by: Camron9299, Jun 24, 2020 at 10:51 (4 year ago)

It works perfectly - thank you very much for your help!
Manager

Posted by: yame, Jun 24, 2020 at 11:24 (4 year ago)

You're welcome. So I will close this ticket.

If you need any help, please submit a new one, I will check for you

Best regards,
Yame

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