HomeSupport systemWordPressBoutique Problems with variable products and no stock ...
  • Customer

    Problems with variable products and no stock with stock.

    Posted by: marioriveradesigner May 27, 2020 at 09:31 (5 year ago)
    The problem is when I change a ring from simple product, to variable product, I have a message saying I don´t have this ring in stock. But yes we have those rings, so I don´t know how to do it...
    Help please.
  • Customer

    Posted by: yame, May 28, 2020 at 01:36 (5 year ago)

    Hi @marioriveradesigner,

    Could you take the screenshot for your issue, please?
    I would like to understand your issue then I will check faster

    Awaiting your reply...
    Regards,
    Yame
  • Customer

    Posted by: marioriveradesigner, May 28, 2020 at 10:16 (5 year ago)

    Those are the problems. We send 3 pictures to you. We hope you understand.
    error-cabecera-5ecf8f887796d.jpg
    error-stock-anillos-5ecf8f8877b7b.jpg
    error-stock-anillos2-5ecf8f8877cd6.jpg
  • Manager

    Posted by: yame, May 29, 2020 at 01:18 (5 year ago)

    Thank you, I see.

    I will send your issue to my coder. Pls provide me again your FTP account. The last one is not correct: https://prnt.sc/spr3el
    My coder will check in code if needed.
  • Manager

    Posted by: yame, May 29, 2020 at 03:55 (5 year ago)

    Both of your issues related to this plugin: "YITH WooCommerce Ajax Product Filter"
    When you deactivate this plugin, you will use the variation product and there is no error anymore.

    So, you should contact the Author of that plugin, ask them to update or deactivate this plugin.
    Regards,
    Yame
  • Customer

    Posted by: marioriveradesigner, Jun 4, 2020 at 12:38 (5 year ago)

    HELLO, WE DESACTIVATE THAT PLUGIN AND EVERYTHING IT´S OK.
    BUT STILL WE HAVE A PROBLEM. I SEND TO YOU A PICTURE.
    THE PROBLEM IS WHEN WE CHANGE A PRODUCT FROM SIMPLE TO VARIABLE, THE ADD TO CART BOTTOM CHANGE.
    LOOK AT THE PICTURE.
    WAITING FOR AN ANSWER THANKS.
    Captura-de-pantalla-2020-06-04-a-las-14.31.55-5ed8eb543413e.png
  • Manager

    Posted by: yame, Jun 5, 2020 at 02:52 (5 year ago)

    I also changed a product and I do not see the same issue with you.
    Pls change a product, the let me (keep the changing and if the add to cart button changes, pls let me know) then I will check for you
    Thank you!
  • Customer

    Posted by: marioriveradesigner, Jun 5, 2020 at 10:13 (5 year ago)


    HELLO GOOD MORNING.

    THE SAME CONTINUES TO HAPPEN, I HAVE CHANGED THE PRODUCT THAT I SENT YOU TO VARIABLE, AND THE ADD TO CART BUTTON DISAPPEARS.
    WE DO NOT UNDERSTAND WHAT IS HAPPENING.
    THANK YOU
    Captura-de-pantalla-2020-06-05-a-las-12.09.37-5eda1ad1d8a0f.png
    Captura-de-pantalla-2020-06-05-a-las-12.09.57-5eda1ad1d8e72.png
  • Manager

    Posted by: yame, Jun 6, 2020 at 08:25 (5 year ago)

    I am in that product. In Single product page, of course the Add to cart button still shows. But I cannot find this product on your homepage.
    In the slide, I don't see it so I cannot check the add to cart button: https://prnt.sc/sutcfz
    Could you show me?
  • Customer

    Posted by: marioriveradesigner, Jun 8, 2020 at 08:39 (4 year ago)

    Hi, I don´t know why you can not see the product....
    We have still the same problem. When we change a ring from simple product to variable product, with diferent sizes, the botton add to cart in the main menu disapears.
    Can you do and show us if it works please? We send to you 2 pictures with the problem I don´t know what more show to you...
    We need solutions know we can not continue and we must...
  • Customer

    Posted by: marioriveradesigner, Jun 8, 2020 at 08:42 (4 year ago)

    The ring you are looking for is in rings. You can see the same problem also if you click in rings with stone. There you can find 2 rings with the same problem.
  • Manager

    Posted by: yame, Jun 10, 2020 at 15:14 (4 year ago)

    ahh yes I see. The product is on its category page
    I will send to my coder and let him checks first.
    I will inform you when hive me the answer. Thank you!
  • Manager

    Posted by: yame, Jun 11, 2020 at 02:03 (4 year ago)

    I got feedback:

    The text of Add to cart button is being customized again by this plugin: WooCustomizer
    It might because you setup incorrectly in somewhere that we also couldn't find out.

    So pls check again your setting or contact to the author of this plugin to get support.
    Regards,
    Yame
  • Customer

    Posted by: marioriveradesigner, Jun 22, 2020 at 10:52 (4 year ago)

    Hi,
    we are trying to customize the text and colour of botton add to cart with some plugins and every plugins in this way are incompatible.
    So can you tell me if there are some plugin compatible with kute boutique to do that?
    Or maybe you can change that for us?
    Thanks and hope you can help us.
  • Manager

    Posted by: yame, Jun 25, 2020 at 08:04 (4 year ago)

    From my coder, he said that this did not relate to the theme, even you used the default theme it would have this error.
    This is the problem with that plugin, it does not problem about the incompatible.
    Hope you understand this.

    Regards,
  • Customer

    Posted by: marioriveradesigner, Jul 24, 2020 at 10:44 (4 year ago)

    HELLO
    WE HAVE A BIG PROBLEM. THE TEXT IN CHECKOUT IS IN ENGLISH AND HAVE TO CHANGE TO SANISH, BUT IS IMPOSIBLE. PLEASE HELP US. I SEND TO YOU ALSO 2 PICTURES WITH THE TEXT WE WANT.
    CHANGE-THIS-TEXT-5f1abb94aeafd.png
    WE-WANT-THIS-TEXT-5f1abb94aef51.png
  • Manager

    Posted by: yame, Jul 28, 2020 at 01:19 (4 year ago)

    My coder gave me the answer:

    This text would be translated in plugin WooCommerce Global Payments HPP. But it was not written like the normal text-domain so the Loco translate did not get it.

    => So you should contact to the author of this plugin to get the support. They may give you the way to translate. Thank you!
  • Customer

    Posted by: marioriveradesigner, Jul 28, 2020 at 07:54 (4 year ago)

    And that´s it??? We have paid for support and you do nothing!!! So I want my money back!! Resolve this issue or give me the money back.
  • Manager

    Posted by: yame, Jul 28, 2020 at 09:24 (4 year ago)

    We mean, this is your third-party plugin. You added it then you get the text. Now, this text needs to be translated into this plugin but it has a different form so the Loco translate plugin cannot get. So, you can ask for the author of that plugin to get support. We do not develop it so we don't know how it works. Hope that the author will give you the correct answer

    Thank you!

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