HomeSupport systemWordPressKuteShopInstallation Document
  • Customer

    Installation Document

    Posted by: 05ubaid May 25, 2020 at 23:25 (3 year ago)
    Hi,

    You have provided two documents in your documentation which one I have to follow:

    Documentation 1.x
    Documentation 3.x

    I want to install demo 2.
    Kindly suggest.
  • Customer

    Posted by: yame, May 26, 2020 at 08:37 (3 year ago)

    Hi,

    Which version of the theme did you download?

    You can provide me your admin + ftp account of your site. We will check then give you the correct answer

    Regards,
    Yame
  • Customer

    Posted by: 05ubaid, May 26, 2020 at 13:07 (3 year ago)

    Hi,

    I just downloaded your code yesterday so it should be latest code. I have provided you my FTP access also.

  • Customer

    Posted by: 05ubaid, May 26, 2020 at 13:17 (3 year ago)

    Also please note that I want to install Demo 02
  • Manager

    Posted by: yame, May 27, 2020 at 01:26 (3 year ago)

    Excuse me, so will I install the theme for you on the domain: http://petpallay.com/wp-login.php, right?
    And your cPanel is not correct:
    https://prnt.sc/sog62x
    https://prnt.sc/sog68p

    Pls check again
  • Customer

    Posted by: 05ubaid, May 27, 2020 at 16:51 (3 year ago)

    Dear, I am not asking you to install ur theme on my website.

    I am asking that there are two folders and I want to install Demo 02 so which one I have to follow:

    1. Documentation 1.x
    2. Documentation 3.x

    Kindly suggest.
  • Customer

    Posted by: 05ubaid, May 27, 2020 at 16:53 (3 year ago)

    Please find below details:
  • Manager

    Posted by: yame, May 28, 2020 at 07:36 (3 year ago)

    Ah. In order to install Demo 02, you can follow Documentation 3.x.
    So if you have any trouble with installation, please let me know. I will check for you

    Regards,
    Yame
  • Customer

    Posted by: 05ubaid, May 28, 2020 at 13:36 (3 year ago)

    Dear,
    Import data functionality is not working. Kindly install demo 02.

    This is mulitsite and i want to install ur demo 02 on http://petpallay.com/123/.

    Kindly fix it as import demo is not working.
  • Manager

    Posted by: yame, May 29, 2020 at 02:13 (3 year ago)

    https://prnt.sc/sprlij I cannot access to your admin account. Could you please check it again?
    I think it is the reason that you could not install the theme
  • Customer

    Posted by: 05ubaid, May 29, 2020 at 08:05 (3 year ago)

    Dear,
    Please find updated details.Kindly fix it now today as it is too much delayed now.
  • Manager

    Posted by: yame, May 29, 2020 at 09:11 (3 year ago)

    It seems that you prevent from uploading a new plugin. I cannot install or upload any plugin for your site. I need to reset your entire site and will install the theme for you from scratch.
  • Customer

    Posted by: 05ubaid, May 29, 2020 at 17:40 (3 year ago)

    Dear,
    I have tried around a lot of hours by following your documents but demo import does not work. I have tried all possible options.

    Error:
    "Sorry, there has been an error.
    File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini file or by post_max_size being defined as smaller than upload_max_filesize in php.ini."

    If you want to install fresh theme, you can create a new site like 'petpallay.com/789' by going to dashboard and you can continue as per your own process.
    I am totally stuck since last 4 days as your sample data import does not work. I have tried using petpallay.com/123 and petpallay.com/456

    I am providing you all access of my website and kindly enable your theme at petpallay.com/789.

    Kindly call me on whatsapp 00923464673180 if you stuck any where to complete this long delayed item.
  • Manager

    Posted by: yame, May 30, 2020 at 06:29 (3 year ago)

    Do you have skype ? If you have, pls add mine: vetyame
    I will support directly for you and it would be faster
  • Customer

    Posted by: 05ubaid, May 30, 2020 at 12:49 (3 year ago)

    Yes. I have added u on skype. Skype ID: mubashirali12
    Kindly respond.
  • Customer

    Posted by: 05ubaid, May 30, 2020 at 19:42 (3 year ago)

    Hi Dear, You did not respond on skype also.

    I have already provided all details but I am unable to understand what u need else from my side?

    Is there anything left from my side or you need any other information from my side?

    I am struggling with you guys but instead of providing or fixing the solution you just try to delay it further.........
  • Manager

    Posted by: yame, May 31, 2020 at 14:54 (3 year ago)

    Hi,

    I left the message there, pls let me know when you are online. Thank you so much for your patience!
  • Customer

    Posted by: 05ubaid, May 31, 2020 at 14:57 (3 year ago)

    I came online and you disappeared.......If you dont have time,,,,,then why you ping me to come online.......
  • Customer

    Posted by: 05ubaid, May 31, 2020 at 15:08 (3 year ago)

    Seriously, I am not able to understand this support. I have provided everything related to my credentials, If you think there is some issue; you can fix it. If I know what is the issue and how to fix it, then why I will raise this ticket. But, you guys just wasting my time seriously......
  • Customer

    Posted by: 05ubaid, Jun 1, 2020 at 19:46 (3 year ago)

    Hi,
    petpallay.com home page is not working. I think that you have done some issue with it. Kindly make it to original position. Please be quick as my website get down due to it. I already shared images on skype. Kindly fix it quickly.
  • Manager

    Posted by: yame, Jun 2, 2020 at 04:04 (3 year ago)

    I got your screenshots and I also replied. For this ticket, we solved the problem of installation.
    I will also reply to your other tickets. Pls check
    Thank you!

    Yame

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