HomeSupport systemWordPressOcolus "Upload Files" Button on Dokan Vendor Dashboard ...
  • Customer

    "Upload Files" Button on Dokan Vendor Dashboard Doesn't Show Up

    Posted by: mikewitthus May 24, 2020 at 18:18 (5 year ago)
    This is a bit complicated to explain so I'll try my best...

    Currently, I'm using the Dokan Pro plugin to create a multi-vendor website where people can sign up and sell different products on my website. The Dokan plugin gives you a vendor dashboard where vendors can upload their own products and set up their store. However, there is a problem when uploading pictures through the vendor dashboard. Whenever you try to upload new photos to a product, the "Upload Files" & "Media Library" tabs towards the top are in white so you can't see them. They look like they're invisible and this is confusing my vendors when they try to add a new photo to their products. Here's a picture of what I'm referring to: https://imgur.com/a/gEoJnNp

    I've also uploaded the images to this support ticket. I've tested other themes, and this is the only theme that this is doing this with. Is there any way someone can help fix this issue? This is a very important issue that needs to be fixed for me.
    Vendor-Upload-images-2-5ecaba7c1be80.jpg
    Vendor-Upload-images-5ecaba7c1c4e3.jpg
  • Customer

    Posted by: yame, May 25, 2020 at 08:41 (5 year ago)

    Hi,

    We solved this problem on the latest version and we will release it to Themeforest later.

    You can update your site first. Pls see the shared link in the Secret information, download, and update for your site.

    Thank you!
    Regards,
    Yame
  • Customer

    Posted by: mikewitthus, May 26, 2020 at 19:48 (5 year ago)

    I've installed the new update you gave me for Ocolus, but the problem is still there. Did I not upload the new theme correctly? I deleted the old Ocolus version and uploaded the new version, but the problem is still there.
  • Customer

    Posted by: mikewitthus, May 26, 2020 at 19:55 (5 year ago)

    I should also mention that I have a child theme of the old version. Do I need to delete the child theme too? And do I need to uninstall the Ocolus panel?
  • Customer

    Posted by: mikewitthus, May 26, 2020 at 19:55 (5 year ago)

    I should also mention that I have a child theme of the old version. Do I need to delete the child theme too? And do I need to uninstall the Ocolus panel?
  • Manager

    Posted by: yame, May 27, 2020 at 08:11 (5 year ago)

    Please provide me again your admin + ftp account of your site then my coder will check for you
  • Customer

    Posted by: mikewitthus, May 27, 2020 at 20:55 (5 year ago)

    I've attached my admin info to this message. Unfortunately, I'm not exactly sure what you mean by FTP account.
  • Manager

    Posted by: yame, May 28, 2020 at 07:27 (5 year ago)

    If you are talking about the Dokan Vendor Dashboard, I think you should provide the account for this dashboard also.
    With this account of your admin site, I see that the "Upload Files" Button shows correctly.

    FTP account is the one that we can check your code. It will include some folders like wp-admin, wp-content,...
  • Customer

    Posted by: mikewitthus, May 28, 2020 at 19:41 (5 year ago)

    Yes I'm talking about the Dokan Vendor Dashboard. I contacted them and they said it's a theme problem and I did confirm it because I don't have this problem on any other theme. I've attached my Dokan Vendor Dashboard login info to this message.
  • Customer

    Posted by: mikewitthus, May 28, 2020 at 19:47 (5 year ago)

    I think this is my FTP account as well.
  • Manager

    Posted by: yame, May 29, 2020 at 02:46 (5 year ago)

    Thank you. I sent all your accounts to my coder. He will help you to check. And I will inform you when I get his feedback.

    Thanks for your patience!
  • Customer

    Posted by: yame, May 29, 2020 at 03:53 (5 year ago)

    My coder checks and he says that you are still using the old version of the theme
    Are you sure that you updated the correct file I shared with you?
    I provide you a new link, please download and upđate again for your site (I don't think I sent you the incorrect file last time) Pls check in the Secret information box.

    Thank you!
  • Customer

    Posted by: mikewitthus, May 29, 2020 at 04:26 (5 year ago)

    It says I'm using version 1.1.9 like the file you gave me.
  • Customer

    Posted by: mikewitthus, May 29, 2020 at 04:27 (5 year ago)

    Did I update it wrong? What are the proper steps to update a theme again? Just to make sure I didn't mess it up.

    I think I just deleted the old version of the theme and installed the new version.
  • Customer

    Posted by: mikewitthus, May 29, 2020 at 04:57 (5 year ago)

    According to your change log (https://ocolus.kutethemes.net/changelog.txt), you updated the ocolus theme to 1.1.9 on April 7th 2020. This is the same version you just gave me so I think you gave me the wrong version.
  • Manager

    Posted by: yame, May 29, 2020 at 10:43 (5 year ago)

    I have checked again and I am sure that I provided you the correct package.
    We still do not raise the version for the theme so the changelog you see is the old one. We updated the problem with Dokan in the new version of the theme already (the one I provided you) When we release the new version on Themeforest, it will be 1.1.10, for example.

    So please update the package I shared with you. It solved your problem
  • Customer

    Posted by: mikewitthus, May 29, 2020 at 14:40 (5 year ago)

    On the file you sent me, it says 1.1.9. I already uploaded that file, but the problem is still there.
  • Customer

    Posted by: mikewitthus, May 29, 2020 at 23:25 (5 year ago)

    Yeah I think you sent me the wrong package/file. I've tried reinstalling the new .zip folder you sent three times now and the problem still is there.
  • Manager

    Posted by: yame, Jun 1, 2020 at 03:36 (5 year ago)

    It is quite weird. Let my coder checks again. If you updated properly, your site must work correctly.
  • Customer

    Posted by: mikewitthus, Jun 1, 2020 at 22:17 (5 year ago)

    If for some reason I didn't update everything correctly, can your coder do it for me? Or can you provide detailed instructions on how to properly update the theme because I thought I did everything correctly.
  • Customer

    Posted by: mikewitthus, Jun 3, 2020 at 04:06 (5 year ago)

    Is there any update on this problem? I need to have this fixed ASAP
  • Manager

    Posted by: yame, Jun 3, 2020 at 09:33 (5 year ago)

    I already informed about your case to my coder and he is checking.
    If we help you to update again the theme, do you backup your site yet?
    I am waiting for his feedback and I will let you know later. Thanks for your patience!
  • Manager

    Posted by: yame, Jun 3, 2020 at 10:51 (5 year ago)

    It's done. Pls check again your site and let me know the result.
  • Customer

    Posted by: mikewitthus, Jun 3, 2020 at 20:13 (5 year ago)

    I just checked and I figured out that the problem is only fixed on Google Chrome and Microsoft Edge. The problem is still there on Firefox and Safari. This is unacceptable. I need this problem to be fixed on all web browsers ASAP. I've been waiting over 6 months trying to edit my website with all these small problems. This stuff should have been fixed before the release of the theme.
  • Customer

    Posted by: mikewitthus, Jun 3, 2020 at 20:21 (5 year ago)

    There is also another error I discovered of this Ocolus theme. On the same page where a vendor uploads his product images, there is a glitch in the popup that appears. The Product Category and Product Tags dropdown menu glitches through the popup. This also needs to be fixed ASAP. I've attached an image showing the glitch.
    Annotation-2020-06-03-151451-5ed8065e20485.jpg
  • Customer

    Posted by: yame, Jun 4, 2020 at 02:21 (5 year ago)

    These will be the screenshots I took when I checked on Safari and Firefox:
    https://prnt.sc/stdjn3
    https://prnt.sc/stdk02
    Have you used to clear the cache of your site and browsers yet?
    Popup: Are you mentioning to this one:https://prnt.sc/stdug1 ? So what would you want then I will ask the coder for yo
  • Customer

    Posted by: mikewitthus, Jun 4, 2020 at 03:44 (5 year ago)

    Okay I cleared my cache and it seems to be working now. Thanks for the help. However, I'm still having a problem regarding the product category and product tags dropdown menus glitching through the upload media popup. I've attached the screenshot of what I'm talking about to this message.
    Annotation-2020-06-03-224228-5ed86e2adcdf7.jpg
  • Manager

    Posted by: yame, Jun 4, 2020 at 09:21 (5 year ago)

    Yes I see it. I also try to upload a new image there: https://prnt.sc/stk5da So what do you want to do with these popups?

    Pls let me know the exact idea then my coder will check for you
  • Customer

    Posted by: mikewitthus, Jun 5, 2020 at 04:50 (5 year ago)

    Do you see where it says "Select Product Category" and "Select product tags"? Those shouldn't be appearing over the popup. I need your coder to fix this. I've circled the problem in the screenshot you took.
    Inkeddownload_LI-5ed9cefdd00b1.jpg
  • Manager

    Posted by: yame, Jun 5, 2020 at 09:47 (5 year ago)

    Excuse me, do you want to remove the texts when the popup show?: https://prnt.sc/su9czk
  • Customer

    Posted by: mikewitthus, Jun 5, 2020 at 21:51 (5 year ago)

    Yes. The popup should look like this :https://prnt.sc/stdjn3

    The product categories and product tag menus are bleeding through the pop up. I don't know how else to put it.
  • Customer

    Posted by: mikewitthus, Jun 6, 2020 at 22:27 (5 year ago)

    Do you understand the problem now?
    The two menus shown here: https://imgur.com/5QCYSTJ
    They shouldn't be bleeding through the upload media popup like this: https://imgur.com/chttNNC
    The popup should look like this: https://prnt.sc/stdjn3
  • Manager

    Posted by: yame, Jun 8, 2020 at 10:58 (5 year ago)

    Could you please check again. The boxes are gone: https://prnt.sc/svu9ce

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