• Customer

    Kuteshop theme is very slow

    Posted by: grdss May 24, 2020 at 07:34 (3 year ago)
    I purchased your theme and just only install and removed all sample product. But It is very slow like your demo. Can you please do something for that. I have included Wordpress admin credentials here. If it is unable to do fixed can you please refund our money. this kind of theme is useless for me.

  • Customer

    Posted by: yame, May 25, 2020 at 07:35 (3 year ago)

    Hi,

    The theme has been on Themeforest for a long time, which means it has passed all the quality censorship of Themeforest. And, of course, includes site loading speed.
    Load speed depends on many different factors. For example, network speed, hosting/server, third-party plugins, or image size is too large,...
    So I think, in this case, you should check again your hosting. You can ask for the hosting manager to get the information. Then pls let me know.
    You also can install the plugin about Cache to improve this situation

    Regards,
    Yame
  • Customer

    Posted by: grdss, May 25, 2020 at 11:21 (3 year ago)

    Hi
    I hope that you could able to go thought the site with credentials which i shared with you. We checked your demo site with gtmetrix. I have attached the screenshot of that. we are using godaddy Deluxe package as a hosting server. and also we tried this in localhost also.please do something to speedup this. or else if you could refund our money (at lease more than half) that would be great. we have to purchase another one if this will not work. because client asking about the project. as a web master I recommend you and now I have been speechless because of this slowness.

    Cheers
  • Manager

    Posted by: yame, May 27, 2020 at 11:07 (3 year ago)

    I am sorry for the conclusion. Last time I also checked and the speedup was still fine.

    The developer of the theme will check again and I will inform you when he gives me the feedback. Thanks for your patience!
  • Manager

    Posted by: yame, May 28, 2020 at 01:24 (3 year ago)

    My coder gave me feedback:

    The reason that led to the slow speed for the demo site was hosting. Vietnam's optical fiber cable was broken so it was affected.
    So, please enable the cache then the problem will be solved. Thank you!

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