Kutethemes

Customer

Problemas en mi sitio web.

Posted by: boydorr May 23, 2020 at 21:19 (3 year ago)

Hello, my website has problems, when using the version in IOS or MACos the images are not seen.

In the android version the button to see cart and menu is overlapped by the button to search.

Please your help soon that my website is for sales and I am losing clients

Customer

Posted by: yame, May 25, 2020 at 03:09 (3 year ago)

Hi @boydorr.

Could you please provide me your admin account also? And help me to take the screenshot to let me know how your site looks like on MAC or IOS. The problem just occurs on the mobile version, right?

Then I will check for you

Regards,
Yame
Customer

Posted by: boydorr, May 26, 2020 at 18:24 (3 year ago)

Good morning, I had to convert all my images to JPG, but the menu and search still do not work, the theme should work with any image version, right?

https://boydorr-my.sharepoint.com/:u:/p/juan_rivera/ESOhF0uHfXRMpx2PS3imCvgBAOEHB2x7-wz70XBb62uGRg?e=dfVFf8
Manager

Posted by: yame, May 27, 2020 at 10:35 (3 year ago)

Okay I see. Have you customized something on Header yet?
I will send your account to my coder and he will check for you. Thank you!
Manager

Posted by: yame, May 28, 2020 at 01:17 (3 year ago)

Hi again,

My coder updated the theme for you and now it works. Please check again then let me know the result

Regards,

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