• Customer

    NO PUEDO INSTALAR DATOS DE DEMOSTRACIÓN

    Posted by: grupoagroport May 15, 2020 at 02:40 (13 days ago)
    No puedo instalar los datos de demostración, y figura que el plugin no está probado en mi versión de wordpress.

  • Customer

    Posted by: yame, May 15, 2020 at 08:12 (13 days ago)

    Hi,

    I cannot reach into your admin site: https://prnt.sc/sh70mr

    It may be one of the reasons that you cannot install the theme successfully. Pls make sure that your hosting is good first. After you solve the problem with hosting, pls provide me your ftp account also then I will check for you

    Regards,
    Yame
  • Customer

    Posted by: grupoagroport, May 15, 2020 at 23:44 (12 days ago)

    Envío ftp
  • Manager

    Posted by: yame, May 16, 2020 at 07:29 (12 days ago)

    https://prnt.sc/shsq3e
    https://prnt.sc/shsq5l

    Both of your admin + ftp accounts are not working. Pls check again then let me know when everything works.

    Thank you!
  • Customer

    Posted by: grupoagroport, May 18, 2020 at 23:37 (9 days ago)

    Ya se aprobó el acceso desde países de habla no hispana

  • Manager

    Posted by: yame, May 19, 2020 at 07:02 (9 days ago)

    I don't know why. But I cannot reach into your accounts.

    Pls, provide me your ID of Teamviewer then I will install the theme for you. Thanks!
  • Customer

    Posted by: grupoagroport, May 19, 2020 at 07:14 (9 days ago)

    Saludos, ¿Cuál es el procedimiento a seguir para reembolso del monto pagado?, ya he perdido varios días y no quiero que suceda posteriormente.
    ¡Gracias!
  • Manager

    Posted by: yame, May 19, 2020 at 09:40 (9 days ago)

    I have tested installing again the theme and I still install it successfully. I haven't ever checked in your site so I think your refund request will not able to be accepted. If we cannot reach into your accounts, I will check via Teamviewer for you. This is the unique way to help you solve this problem. Pls think about it then let me know
  • Customer

    Posted by: grupoagroport, May 19, 2020 at 14:43 (9 days ago)

    Desde que país va a acceder vía FTP? Para poder intentar una última vez.
  • Manager

    Posted by: yame, May 20, 2020 at 09:45 (8 days ago)

    We are from Vietnam, the IP for today is 116.104.138.173

    If you have skype, it would be easier to contact together. Then I will support directly for you.

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