• Customer

    Cannot Add Grouped Items to Cart

    Posted by: HammettEnterprises May 13, 2020 at 12:38 (14 days ago)
    Hello,

    Here is a separate ticket regarding the WorldMart theme. You guys were able to correct the issue regarding the WorldMart Toolkit update, now after reviewing the site, it seems that the grouped items cannot be added to the shopping cart. When I use another theme, it would allow me to add the products. So I am not sure if there's a conflict somewhere but I cannot add to cart. For instance, if you look at the grouped item "https://broadwarehousefurniture.com/product/artemis-beige-living-room-set/" none of the items can be added. If you go to the items on their individual pages, you can add them to the cart. Could you please take a look to see what the issue is? Thank you.

  • Customer

    Posted by: yame, May 14, 2020 at 01:35 (14 days ago)

    Hi @HammettEnterprises,

    Thank you for finding this. The problem is occurring on Demo site also.
    My coder will take a look again. I will inform you when he has any feedback.

    Many thanks!
    Regards,
    Yame
  • Customer

    Posted by: HammettEnterprises, May 14, 2020 at 05:23 (14 days ago)

    I found something that may help in resolving the issue. Your coder could review this page for a possible solution.
    https://stackoverflow.com/questions/43890641/cant-add-to-cart-grouped-products
  • Manager

    Posted by: yame, May 15, 2020 at 00:59 (13 days ago)

    Oh thank you. I will send to him and if it can fix the problem, it would be great.
    Thanks for your patience!
  • Manager

    Posted by: yame, May 19, 2020 at 02:40 (9 days ago)

    We fixed and updated this bug in the latest version of the theme. Please download the update package on Themeforest and update for your site.
    Hope that your issue will be solved.
    Regards,
    Yame
  • Customer

    Posted by: HammettEnterprises, May 19, 2020 at 16:57 (8 days ago)

    Hello,

    Unfortunately, we've moved closer to a solution but it doesn't work 100% correctly. When you add multiple items from a group and click the "Add To Cart" button, not all items and quantities are added to the cart.

    On the product page, only the last item in the group is used to calculate the "Your Price" total. See Attached image.

    Hope that helps and thanks for your assistance.
  • Customer

    Posted by: HammettEnterprises, May 19, 2020 at 17:03 (8 days ago)

    Here is the cart after clicking the Add To Cart button. Notice only one out of the four items was added.
  • Manager

    Posted by: yame, May 20, 2020 at 11:00 (7 days ago)

    1. Total price: https://prnt.sc/skav5h It seems that you are using another plugin to do this. Because in the demo site, we do not have this function: https://prnt.sc/skavne

    2. Number products on the cart: Pls provide me the server of your FTP account then my coder will check for you
  • Customer

    Posted by: HammettEnterprises, May 20, 2020 at 23:21 (7 days ago)

    1. You are absolutely correct. Another plugin is controlling this.
    2. Secret Information has been provided
  • Manager

    Posted by: yame, May 21, 2020 at 02:13 (7 days ago)

    2. Yeah, I see your FTP account but there is no server account. Just only see the username and PW. So how can I reach into your FTP?
  • Customer

    Posted by: HammettEnterprises, May 22, 2020 at 23:33 (5 days ago)

    2. Info has been attached.
  • Manager

    Posted by: yame, May 25, 2020 at 02:56 (3 days ago)

    My coder said that he fixed the problem for you. Could you pls check again and let me know the result?

    If that does not work, pls provide me again the link of a group product, I will take a look again for you

    Regards,
    Yame

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