• Customer

    WorldMart Menu item disappeared

    Posted by: HammettEnterprises May 9, 2020 at 03:57 (2 months ago)
    There is a bug with the recent version of WorldMart. When you try to update the WorldMart Toolkit plugin, it breaks the site. The WorldMart menu item is removed from the left admin menu panel and the WorldMart Toolkit is stuck at version 1.1.9 and says "Installed But Not Activated, Requires Update". It shows that 1.2.0 is the new version but you cannot update the plugin when you try to update it nor can you deactivate it (unless you delete it). Now I know my support has expired but this is a bug that needs to be fixed. Could you please provide the updated version of the plugin? Will the updated plugin have the WorldMart menu item return to the admin menu panel? I've attached two screenshots showing the plugin and the missing menu item. Thank you in advance for your assistance.

    As you can see from the screenshots how the WorldMart menu items missing. The WorldMart Toolkit needs to be updated. The main navigation is now missing. The logo has been replaced with the WorldMart logo. The search bar has been replaced with what looks like shortcode. Product items are missing from each of the sections. Cannot add grouped items to shopping cart.

  • Customer

    Posted by: yame, May 9, 2020 at 07:28 (2 months ago)

    Hi,

    Thanks for contacting support forum.
    I sent your issues to my coder and he will check for you soon. Also, pls provide me the server account of your ftp. I just see username and pw only

    Awaiting your reply soon ...
    Regards,
    Yame
  • Manager

    Posted by: yame, May 9, 2020 at 08:17 (2 months ago)

    Hi again,

    My coder has checked and updated Toolkit plugin for you to 1.2.0.
    Now your site is working properly. Pls check again then let me know

    Regards,
  • Customer

    Posted by: HammettEnterprises, May 9, 2020 at 23:35 (2 months ago)

    Thank you for fixing the issue. Can you tell me why wasn't the plugin able to update?
  • Customer

    Posted by: HammettEnterprises, May 10, 2020 at 02:22 (2 months ago)

    Also, I still cannot add grouped items to the cart.
  • Manager

    Posted by: yame, May 10, 2020 at 08:06 (2 months ago)

    It is because we still do not update this plugin for demo site so you cannot update it. I will update soon
    For the new issue, could you pls take the screenshot? Then I will check for you

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