HomeSupport systemWordPressBiolifebiolife
  • Customer

    biolife

    Posted by: shirleydayan May 4, 2020 at 17:37 (5 year ago)
    I can not import the demo I have followed all the steps described by the seller but always shows me the following message
    Download sample data package.
    Install sample data. x
    Failed to extract downloaded package to file system..
    Could you help me ?
    i would like demo home 1
    thanks
  • Customer

    Posted by: yame, May 5, 2020 at 09:51 (5 year ago)

    Hi,

    Have you checked your previous ticket yet? I replied there already and I am asking for your admin account. I cannot access to this.

    Awaiting your reply ...
    Regards,
    Yame
  • Customer

    Posted by: shirleydayan, May 5, 2020 at 16:35 (5 year ago)

    HI
    Yes I read it, I sent you another FTP so you could enter .If you can't, I'll send you my username and password so you can enter from wordpress.

    Thanks
  • Manager

    Posted by: yame, May 6, 2020 at 06:53 (5 year ago)

    Hi,

    Your ftp account is not correct: https://prnt.sc/sbpmtz Pls check again and provide me the correct one. Thanks!
  • Customer

    Posted by: shirleydayan, May 6, 2020 at 17:03 (5 year ago)

    Sorry . I don't know why there were problems connecting before ,I sent you a new FTP, I already confirmed that the connection is successful.

    Thanks
  • Manager

    Posted by: yame, May 7, 2020 at 02:57 (5 year ago)

    Yes, FTP is correct.
    But admin account is not: https://prnt.sc/scbdqd
    Pls check again
  • Customer

    Posted by: shirleydayan, May 9, 2020 at 01:51 (5 year ago)


    Hi
    I have tried it and I had no problem accessing it, I send it to you again.

    Thanks
    Captura-de-pantalla-2020-05-08-a-la(s)-9.42.54-p.-m.-5eb60c9f9196b.png
  • Manager

    Posted by: yame, May 10, 2020 at 07:39 (5 year ago)

    I said that your admin account was not correct. FTP is fine.
    I used the admin account you had provided in the last ticket but I couldn't
    Pls check again your admin account and provide me again the correct one. Thanks
  • Customer

    Posted by: shirleydayan, May 11, 2020 at 17:40 (5 year ago)


    Hi
    I don't understand why you can't connect. i send you all the information again.
  • Manager

    Posted by: yame, May 13, 2020 at 10:31 (5 year ago)

    It's done. I imported for you Home 01 And now pls check your site then let me know the result

    If you satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: shirleydayan, May 14, 2020 at 18:14 (5 year ago)

    Thank you so much
  • Manager

    Posted by: yame, May 15, 2020 at 01:28 (5 year ago)

    You're welcome.

    I am looking forward to seeing your best rating soon ^^

    Thank you!

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES