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  • Customer

    HealthyTheme start so many background process that the server get slow

    Posted by: aamirhussain75 May 2, 2020 at 14:27 (5 year ago)
    Dear Support,
    I hope you are doing great.The issue currently I am facing with your theme is that it runs so many background process of php that the server get slow and the site also get slow.Previously I have deployed my site on Godaddy dedicated server But the your support team said me that may be switching to new hosting will solve this issue.So now I have deployed my site on google cloud but the issue is same the because google cloud also show me that the cpu is over utilized even I have no traffic on my site yet.Kindly solve my Issue I shall be very thankful to you for this kind gesture.

    Best Regards
    Aamir
  • Customer

    Posted by: yame, May 3, 2020 at 13:27 (5 year ago)

    Hi,

    Is it possible if you can take the screenshots for your issue? I will understand and will check for you.
    And provide me your ftp account also. If needed, my coder will check in code

    Awaiting your reply soon ..
    Regards,
    Yame
  • Customer

    Posted by: aamirhussain75, May 10, 2020 at 06:26 (5 year ago)

    Dear Sir,
    I hope you are doing great.I have already said you that the site is currently host on google cloud and to access the files you have to add ssh key there .Kindly give me ssh key generate by your developer from its machine and I have add it to google cloud so he can access it through sftp.Moreover I can share your my whole site in zip format so your coder can check it.Thanks.

    Best Regards
    Aamir
  • Manager

    Posted by: yame, May 10, 2020 at 08:13 (5 year ago)

    Hi,

    Pls provide me your ftp. My coder will check for you

    Thanks!

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