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  • Customer

    Installation

    Posted by: kvaugust May 1, 2020 at 03:39 (5 year ago)
    I am requesting installation/.
  • Customer

    Posted by: yame, May 1, 2020 at 10:14 (5 year ago)

    Hi,

    Yes I replied there already. Pls check the ticket there.

    Regards,
    Yame
  • Customer

    Posted by: kvaugust, May 2, 2020 at 23:27 (5 year ago)

    Hello.

    I can't import the demo data. I am receiving the message "There are no predefined import files available in this theme. Please upload the import files manually! " after I press the import button. Can you assist me?

    Thanks
  • Manager

    Posted by: yame, May 3, 2020 at 13:55 (5 year ago)

    As I replied on your ticket via Installation service, I will help you to re-install the theme. But when I import demo data, your own data will be overwritten (posts, products, images, ...) You already did backup. So do you agree with this?
  • Customer

    Posted by: kvaugust, May 5, 2020 at 19:07 (5 year ago)

    Hello.

    On April 30th, I requested installation on my theme but I have not received the service nor have I received any response since May 1st. Can you please respond?

    Thanks
  • Manager

    Posted by: yame, May 6, 2020 at 07:23 (5 year ago)

    Yeah because you replied on 2 areas so I cannot control all. I think I replied here, it will enough.
    Have you done backup yet? If you have done it, I will start to do the task right now. And remember, when I import demo data, your products, images, ... will be lost
  • Customer

    Posted by: kvaugust, May 8, 2020 at 00:22 (5 year ago)

    How can I receive a refund?
  • Manager

    Posted by: yame, May 8, 2020 at 00:44 (5 year ago)

    Pleaseeee. Reply on only one service. It will be easier to control your ticket.
    Now I got your admin via Install service, and I will start to install the theme with home 06 for you. Pls make sure that you did backup already and I can reset your site. Thanks!
  • Customer

    Posted by: kvaugust, May 12, 2020 at 05:57 (5 year ago)

    Hello.

    Do I contact you for a refund or do I contact ENVATO?

    Thanks
  • Manager

    Posted by: yame, May 13, 2020 at 10:06 (5 year ago)

    Hi,

    You can submit refund request in Paypal then we will check and accept it

    Regards,

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