• Customer

    Probles

    Posted by: maticsvazic Apr 21, 2020 at 16:44 (4 year ago)
    Hi,

    I would have some request for an online template we bought, we have some problems we do not know how to solve and we would ask for your help:

    1. the icon on top are not displayed (1.blue square in the picture)
    2. when you click on future product, the page opens for 1-3 seconds and then shows an error / reload page (2.blue square in the picture)
    3. Problems loading the page layout (3.blue square in the picture)

    Thanks in advance!!!

  • Customer

    Posted by: yame, Apr 22, 2020 at 04:21 (4 year ago)

    Hi,

    We cannot reach into your admin account: https://prnt.sc/s3pq15 I did copy and paste then it loads nothing. Pls guide me how to access to it.
    And your ftp account is not completed. I see server, Username, port, but I don't see the pw.

    Pls check again your accounts then let me know
    Regards,
    Yame
  • Customer

    Posted by: maticsvazic, Apr 22, 2020 at 10:34 (4 year ago)

    Sorry for that, we didnt test Captcha and it was not working right. Now it works.
    For FTP the same sorry again!!! Now I put the link and the picture which show the right domene.

    Sory once agen!



  • Customer

    Posted by: maticsvazic, Apr 22, 2020 at 10:58 (4 year ago)

    Hi,
    we fixed the problem 1- icon. We were thinking that is a problem in code.
  • Manager

    Posted by: yame, Apr 23, 2020 at 06:47 (4 year ago)

    Excuse me, your admin account is not correct: https://prnt.sc/s4g5pq Could you please take a look again?
  • Customer

    Posted by: maticsvazic, Apr 25, 2020 at 13:41 (4 year ago)

    Hi,

    we would have one big request, we have a problem displaying the footer on the website.
    Everything we try has no response.

    So please if you can help us set up our footer we would be very grateful!
  • Manager

    Posted by: yame, Apr 25, 2020 at 15:43 (4 year ago)

    I got your issue. I sent to my coder and I am also waiting for his feedback.
    I will inform you when he gives me the answer. Thanks for your patience!
  • Manager

    Posted by: yame, Apr 27, 2020 at 08:34 (3 year ago)

    When you turn off the Meta box in Custom Theme Options of Page, then all your setting in Theme Options will be accepted: https://prnt.sc/s6lvmb

    Pls check your site again then let me know
    Regards,
    Yame
  • Customer

    Posted by: maticsvazic, Apr 27, 2020 at 18:59 (3 year ago)

    Thank you very much!!! It's working great now!

    But now we have some new complications regarding translation

    Could you please take a look and why this is happening. In translation, the words disappear. When we want to translate / day or / days into our language, the word simply disappears. (In picture show 1. and 3)
    And we can't change the texts for a new item / NEW (In picture point 2.)
    and shipping day and pree pickup today (In picture point 2.)

    The rest we knew how to translated.

    In advance, thank you very much!!!
  • Manager

    Posted by: yame, Apr 28, 2020 at 03:56 (3 year ago)

    https://prnt.sc/s74y4c I do not access to your admin site anymore.
    Pls check again.
  • Customer

    Posted by: maticsvazic, May 7, 2020 at 12:26 (3 year ago)

    Sorry, we didn't notice a response.
    Funny because we didn't change anything,
    but we've now changed your password,

    Please if you can try again

    Thanks!!!
  • Manager

    Posted by: yame, May 8, 2020 at 03:44 (3 year ago)

    You cannot translate correctly because you selected the wrong location. You have select this: https://prnt.sc/scxp44
    I did it for you: https://prnt.sc/scxpel. So
    - Translate NEW: DONE => https://prnt.sc/scxpn8
    - shipping day and pree pickup today: I do not see the texts anymore
    - DAY / DAYS: These texts added by you? We do not have these in demo site: https://prnt.sc/scxxpj
  • Customer

    Posted by: maticsvazic, May 8, 2020 at 13:05 (3 year ago)

    Thank you very very very much!!!

    On link: https://dobrote-posavja.si/gajbice/
    you will found - shipping day and pree pickup today (in picture show in admin and in on the front)

    - DAY / DAYS: These texts added by you? We do not have these in demo site ...
    This is plugin subscription for woocommerce. (in picture show in admin and in on the front)

    And HOME we can not translate it, can you tell us where to find it. But some translation now are gone. (in picture show in admin and in on the front)

    Thanks 100 times!!!
  • Manager

    Posted by: yame, May 13, 2020 at 00:44 (3 year ago)

    Ohh. Sorry.
    I sent your account to my coder already. And I will ask him to check right now for you. Thanks for your patience!
  • Customer

    Posted by: yame, May 13, 2020 at 00:53 (3 year ago)

    - Home: I see that this text was translated: https://prnt.sc/sfos7u and translated here: https://prnt.sc/sfosdn
    - Show...https://prnt.sc/sfosiw: Translate in Theme: https://prnt.sc/sfosro
    The rest texts will be checked by my coder. I will continue to inform you when he gives me the feedback
  • Manager

    Posted by: yame, May 13, 2020 at 10:16 (3 year ago)

    Pls change the remaining texts here: https://prnt.sc/sfx4ar
  • Customer

    Posted by: maticsvazic, May 24, 2020 at 20:59 (3 year ago)

    Thank you very much.

    another question, the countdown timer (icone:box settings - banner style 7 ) on the page does not show at all, some additional settings are needed???

  • Manager

    Posted by: yame, May 25, 2020 at 09:03 (3 year ago)

    I added for you shortcode we used for the demo site: shortcode Ovic: Special Offer: https://prnt.sc/sn9z3u
    You can replace your countdown products then the countdown timer will run

    If you satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/biolife-organic-food-wordpress-theme/reviews/22239723 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: maticsvazic, May 25, 2020 at 11:11 (3 year ago)

    Hi,

    we change/put new products, but countdown timer is not shown? Where we set up the timer of the product?

    Yame we put 5 stars to costumer suport!!!

  • Customer

    Posted by: maticsvazic, May 26, 2020 at 09:29 (3 year ago)

    We have now inserted new items, like you said,
    but we do not know where the timer is set up, can you please tell us?

    Thanks!!!
  • Manager

    Posted by: yame, May 26, 2020 at 11:13 (3 year ago)

    You have to add the schedule for your products: https://prnt.sc/so0n6e and the countdown will show: https://prnt.sc/so0nk4
  • Customer

    Posted by: maticsvazic, May 28, 2020 at 00:57 (3 year ago)

    Thank you very much!

    Yame We very much apologize for the inconvenience but we have one more question regarding the loading time and error of the website.
    1. How can we get rid of it an error:
    https://dobrote-posavja.si/image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2296%22%20height%3D%2296%22%20viewBox%3D%220%200%2096%2096%22%3E%3C%2Fsvg%3E 404
    How can we fix this? To not show error?? It takes two seconds???
    .... and
    For spedd up site. We turned off and deleted unnecessary plugins from the site.
    Even the jacpack showed one error. So we removed it. We testet some cache plugins (wp w3 total, litespeed ...) but without success about speed. All tests show us a very poor response time. Can you please help us with tips on how we can speed up the website? Or can we solve this through the plugins?

    Once again really thank you very much!
  • Manager

    Posted by: yame, May 28, 2020 at 07:11 (3 year ago)

    1. I see that it is page 404. So what do you want to mention to?
    2. Pls provide me your admin + ftp account then I will check for you
  • Customer

    Posted by: maticsvazic, May 29, 2020 at 12:12 (3 year ago)

    Jaoo :( ... I'm a little nervous about loading the page, I'm sorry, can we delete this?

    Yama what can be done about these matters, can you please advise me?
    I told my client that the template is quite ok when I tested it, but they are still looking for problems why the website is loading so slowly, so I kindly ask Yama if you could help me in any way with information on this problem, I still know and I claim that the web template is great!!! And I mean to insist on that!!!

    So Their Server Providers sent it to me, and told me to take a look:

    JQMIGRATE: Migrate is installed, version 1.4.1
    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXGc1nY6HkvalIhTps.woff2
    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXLc1nY6Hkvalqaa46L59Y.woff2
    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://dobrote-posavja.si/wp-content/plugins/yith-woocommerce-wishlist/assets/fonts/fontawesome-webfont.woff2?v=4.7.0

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXLc1nY6Hkvalr-ao6L59Y.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXGc1nY6HkvalIvTpu0xg.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://dobrote-posavja.si/wp-content/themes/biolife/assets/fonts/flaticon/Flaticon.woff

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXLc1nY6Hkvalqaa46F59ZMaA.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXLc1nY6Hkvalr-ao6F59ZMaA.woff2

    (index):43 GET https://www.google-analytics.com/analytics.js net::ERR_BLOCKED_BY_CLIENT

    (anonymous) @ (index):43

    (anonymous) @ (index):44

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/poppins/v9/pxiByp8kv8JHgFVrLCz7Z1xlFQ.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/poppins/v9/pxiEyp8kv8JHgFVrJJfecg.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXLc1nY6HkvalqKbI6L59Y.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/poppins/v9/pxiByp8kv8JHgFVrLCz7Z1JlFc-K.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/poppins/v9/pxiEyp8kv8JHgFVrJJnecmNE.woff2

    (index):1 A cookie associated with a cross-site resource at http://google.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    (index):1 A cookie associated with a cross-site resource at https://google.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    (index):1 A cookie associated with a cross-site resource at https://www.google.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    jquery.js:3 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://dobrote-posavja.si/wp-content/plugins/revslider/public/assets/fonts/revicons/revicons.woff?5510888

    (index):1333 GET https://dobrote-posavja.si/image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2296%22%20height%3D%2296%22%20viewBox%3D%220%200%2096%2096%22%3E%3C%2Fsvg%3E 404

    DevTools: CPU profile parser is fixing 3 missing samples.
  • Customer

    Posted by: maticsvazic, May 29, 2020 at 12:12 (3 year ago)

    Jaoo :( ... I'm a little nervous about loading the page, I'm sorry, can we delete this?

    Yama what can be done about these matters, can you please advise me?
    I told my client that the template is quite ok when I tested it, but they are still looking for problems why the website is loading so slowly, so I kindly ask Yama if you could help me in any way with information on this problem, I still know and I claim that the web template is great!!! And I mean to insist on that!!!

    So Their Server Providers sent it to me, and told me to take a look:

    JQMIGRATE: Migrate is installed, version 1.4.1
    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXGc1nY6HkvalIhTps.woff2
    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXLc1nY6Hkvalqaa46L59Y.woff2
    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://dobrote-posavja.si/wp-content/plugins/yith-woocommerce-wishlist/assets/fonts/fontawesome-webfont.woff2?v=4.7.0

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXLc1nY6Hkvalr-ao6L59Y.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXGc1nY6HkvalIvTpu0xg.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://dobrote-posavja.si/wp-content/themes/biolife/assets/fonts/flaticon/Flaticon.woff

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXLc1nY6Hkvalqaa46F59ZMaA.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXLc1nY6Hkvalr-ao6F59ZMaA.woff2

    (index):43 GET https://www.google-analytics.com/analytics.js net::ERR_BLOCKED_BY_CLIENT

    (anonymous) @ (index):43

    (anonymous) @ (index):44

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/poppins/v9/pxiByp8kv8JHgFVrLCz7Z1xlFQ.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/poppins/v9/pxiEyp8kv8JHgFVrJJfecg.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/cairo/v6/SLXLc1nY6HkvalqKbI6L59Y.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/poppins/v9/pxiByp8kv8JHgFVrLCz7Z1JlFc-K.woff2

    (index):1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://fonts.gstatic.com/s/poppins/v9/pxiEyp8kv8JHgFVrJJnecmNE.woff2

    (index):1 A cookie associated with a cross-site resource at http://google.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    (index):1 A cookie associated with a cross-site resource at https://google.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    (index):1 A cookie associated with a cross-site resource at https://www.google.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    jquery.js:3 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://dobrote-posavja.si/wp-content/plugins/revslider/public/assets/fonts/revicons/revicons.woff?5510888

    (index):1333 GET https://dobrote-posavja.si/image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2296%22%20height%3D%2296%22%20viewBox%3D%220%200%2096%2096%22%3E%3C%2Fsvg%3E 404

    DevTools: CPU profile parser is fixing 3 missing samples.
  • Customer

    Posted by: yame, Jun 1, 2020 at 02:43 (3 year ago)

    I deleted the post for you. So pls note that all your accounts need to be added in the Secret information box. Just you and me can see and it is safe for your site.

    Now I am on your site and could you pls guide me on how to check your problem? I see that your site still loads quite fast.
    And pls provide me again your admin account, it is not correct. Thanks!

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