• Customer

    Help with Update from 1.3.4 to newest 2.x

    Posted by: fitli65 Apr 18, 2020 at 09:42 (a month ago)
    I have big problems with the update from 1.3.4 to 2.x
    I did everything like in the documentation:
    https://new-boutique.kutethemes.net/documentation/docs/new-updates/1-some-new-updates-from-version-1-x-to-2-x/

    I tried it twice but everytime it breaks my layout completely!
    For example it changes the KT Content elements in Text Elements after Update...

    So I had to go back to 1.3.4.
    Can you please help me with this big update?

    Thanks in advance
    Best regards

  • Customer

    Posted by: yame, Apr 19, 2020 at 05:54 (a month ago)

    Hi,

    In order to upgrade from version 1.x to 2.x, you should need to assistance from us. We will do the task for you.

    Right now, pls do backup all your data, contents of your site of version 1.x then let me know. I will ask the coder to upgrade for you to version 2.x. Also, your ftp account does not work: https://prnt.sc/s256io Pls check and provide me the correct one
    Thank you!

    Regards,
    Yame

  • Customer

    Posted by: fitli65, Apr 19, 2020 at 10:24 (a month ago)

    Hi Yame

    Thanks for your reply!
    All backups (file & database) are done already! I use BackWPup for this... So you can start!
    Or is there more to do to backup contents of website?

    For SFTP I forgot to tell you the special port you have to use! You find it in Secret Information now!

    Thanks in advance and best regards
    David
  • Manager

    Posted by: yame, Apr 20, 2020 at 04:05 (a month ago)

    https://prnt.sc/s2lyhh We tried but it is not success. Could you please check again?
    Or do you have cPanel account?
  • Customer

    Posted by: fitli65, Apr 22, 2020 at 07:29 (a month ago)

    Sorry for my late reply! I did not get an email message that you comment my message...

    In the screenshot I can see you did not set the port! see info in the secret again...
    There is also possibility to use webFTP... Also in secret...

    By the way! I will have to give a course today 15h to 17h (CET) on the shop! So please do not work in this time!!! ;o)

    Thanks and best regards
    David
  • Manager

    Posted by: yame, Apr 24, 2020 at 07:53 (a month ago)

    Hi David,

    Sorry because the server was interrupted yesterday so I could not check your ticket timely.
    I sent your accounts to my coder already. He will check. And when he gives me the feedback, I will inform you

    Thanks for your patience!
    Yame
  • Manager

    Posted by: yame, May 5, 2020 at 01:04 (23 days ago)

    Hi,

    Sorry to let you wait for a few days. My coder saw that you were using Child theme with a lot of customization.
    So if you we still help you to update version of theme to the new level, all your customization will not work anymore. You will have to customize according to the new version of theme.

    So pls let me know your intention if you still want to update version of theme.

    Regards,
  • Customer

    Posted by: fitli65, May 6, 2020 at 09:47 (21 days ago)

    Hi Yame,

    Hm... I just made some CSS changes in styles.css... This should not be a problem to reproduce them after update...
    Maybe the classes changed, but as said i made only some changes to colors and fonts... Most of the customization is made in the Boutique Theme Options in Backend... Will this also be affected?

    As I guess the 1.3.x Version will not be provided with further updates, we have to do this update anyway... right?

    Regards
    David
  • Manager

    Posted by: yame, May 7, 2020 at 08:03 (20 days ago)

    Because Child theme is the version which is inherited from parent theme. Every your customization in Child theme will work when you still use Main theme version 1.x
    Now if we update for you to the new version (2.x), you have to use another Child theme which is inherited from Main theme version 2.x.
    So I think you still should do backup all your customization. Then update to 2.x, then you should do the customization again in new Child theme basing on the code you did before. I think that is the unique way. Just think carefully then let me know.
  • Customer

    Posted by: fitli65, May 8, 2020 at 11:34 (19 days ago)

    OK! I will have to take that effort!

    Please update and send me email when finished... Cause I still don't get email confirmation when you comment here in this tickt system...
    You find my email in secret section ;-)

    Best regards
    David
  • Manager

    Posted by: yame, May 9, 2020 at 00:57 (19 days ago)

    Okay. So my coder will start to update for you now. I will inform you when he finishes. Pls make sure that you did backup all
  • Customer

    Posted by: fitli65, May 9, 2020 at 10:00 (18 days ago)

    Thanks!

    I just got that Email (see in secret)...
    Just if your coder needs this info...

    Best regards
    David
  • Manager

    Posted by: yame, May 10, 2020 at 07:34 (17 days ago)

    HI Davis,

    My coder has finished updating for you. Pls check again your site then let me know

    Regards,
    Yame
  • Customer

    Posted by: fitli65, May 10, 2020 at 14:23 (17 days ago)

    Hi Yame

    OK! Thanks!
    I was able to reproduce almost everything ;o)

    What I can't figure out is one thing with the social icon links (in my case in the footer)
    They open _self and I can not change them to open _blank !
    Is there an option I can't find or is this defined like this in the theme?

    Regards
    David
  • Manager

    Posted by: yame, May 11, 2020 at 07:33 (16 days ago)

    Hi David,

    Could you please take the screenshot for your question? Then I will continue to check for you

    Thanks!
    Yame

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