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  • Customer

    White Screen

    Posted by: marioriveradesigner Apr 1, 2020 at 07:50 (5 year ago)
    Hello!
    When I active the Ovic plugins, my website doesn't work and only show a white screen.
    All is updated and I don't know what is happening.
    Please help me.
    Thanks!
  • Customer

    Posted by: yame, Apr 2, 2020 at 00:51 (5 year ago)

    Hi,

    Thanks for informing me. My coder will check for you soon then I will let you know when he has the feedback

    Thanks for your patience!
    Regards,
    Yame
  • Customer

    Posted by: marioriveradesigner, Apr 3, 2020 at 07:58 (5 year ago)

    Please, asap, thanks!
  • Manager

    Posted by: yame, Apr 3, 2020 at 08:08 (5 year ago)

    I know, I sent to my coder already and I am also waiting for his feedback. I will inform you immediately when he can figure it out
  • Customer

    Posted by: marioriveradesigner, Apr 3, 2020 at 10:12 (5 year ago)

    Thanks, for real! I understand you!
  • Manager

    Posted by: yame, Apr 3, 2020 at 10:47 (5 year ago)

    Thanks for your understanding :)
  • Customer

    Posted by: yame, Apr 4, 2020 at 08:59 (5 year ago)

    Hi,

    My coder gave me the feedback:

    It is because these 3 plugins that make your site does not work:
    http://www.redsys.es/
    https://es.wordpress.org/plugins/yith-woocommerce-ajax-navigation/
    https://es.wordpress.org/plugins/woo-button-text/

    So if they are not important to you, please deactivate to make sure that the theme can works properly
    Thank you!
  • Customer

    Posted by: marioriveradesigner, Apr 6, 2020 at 07:19 (5 year ago)

    Hi again!
    I deactivate the plugins and stil without working.
    The slider doesn't show nothing, the banners of Ovic don't show nothing too.
    And I want to ask you about the translation when add a product to the cart, how can I change it? I change it in the Loco Translate plugin and not shows my translation (I add the screenshot). Other thing, is how can I select the products that shows the word NEW? (Nuevo).

    Thanks for all!
    Captura-de-pantalla-2020-04-06-a-las-9.11.14-5e8ad802e711a.png
    Captura-de-pantalla-2020-04-06-a-las-9.10.20-5e8ad802ee25e.png
    Captura-de-pantalla-2020-04-06-a-las-9.10.51-5e8ad80300d7a.png
    Captura-de-pantalla-2020-04-06-a-las-9.11.07-5e8ad803053ce.png
  • Manager

    Posted by: yame, Apr 7, 2020 at 07:11 (5 year ago)

    1. Okay my coder will check again for you
    2. Slider does not show: You still do not have image for your slide: https://prnt.sc/ruimlf So please try to upload image there then check again
    Even the Ovic banner, I don't see your banner image: https://prnt.sc/ruipax
    3. Translate: You can translate in Ovic Addon Toolkit: https://prnt.sc/ruincn
    4. The NEW products will be the products that still have the long days for newness. You can setup again the day in Theme Options: https://prnt.sc/ruioba or edit again the new days for that product

    Thank you!
  • Customer

    Posted by: marioriveradesigner, Apr 7, 2020 at 15:39 (5 year ago)

    Hello again!
    Thanks for your tips! :)
    I have new questions... When I set up my sliders, the footer is overlaped with the content, and how can change the appearance of the header in the mobile view? Can you help me please?

    I add the screenshots. Thanks in advance!
    20200407_173011-5e8c9ebb439ee.jpg
    Captura-de-pantalla-2020-04-07-a-las-17.28.35-5e8c9ebb458d4.png
  • Manager

    Posted by: yame, Apr 8, 2020 at 07:22 (5 year ago)

    Okay he will check.
    For the No.1 above, it's okay
  • Manager

    Posted by: yame, Apr 10, 2020 at 04:21 (5 year ago)

    1. change header on mobile: It belongs to customize job
    2. Footer: Because you enable Absolute for Footer: https://prnt.sc/rwihgb Just turn it off

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