HomeSupport systemWordPressBoutiqueinstallation problem
  • Customer

    installation problem

    Posted by: TheAlxshop Mar 1, 2020 at 09:14 (5 year ago)
    Hello, I'm trying to install the program on WP, but have a problem with:

    Step 4: Click on Choose File button and browse to the folder that you save the file. Find the filename.xml file then click Upload file and import button (Note that, if you want to set up the Demo from Demo 1 to Demo 9, you can import the data in the Boutique 1 folder and if you would like to use the Demo from 10 to 20, you may import the Sample data of Boutique 2 folder.)

    I didn't find "filename.xml" file in the file "ALX_WPBoutique2020\themeforest-M1JD8Vw4-boutique-kute-responsive-woocommerce-wordpress-theme\Boutique Theme 2.x".
    Please, tell me where I find it.
    Thanks.
  • Customer

    Posted by: yame, Mar 2, 2020 at 01:30 (5 year ago)

    Hi mate,

    Could you please provide me your admin + FTP account of your site?

    I would like to take a look on your site then will give you the correct answer.

    Awaiting your reply soon ...
    Regards,
    Yame
  • Customer

    Posted by: TheAlxshop, Mar 2, 2020 at 07:46 (5 year ago)

    Hi,
    If it helps, the folder where I was looking the filename.xml file is attached below.
    Thank you so much for help.
    Marftina
    image-(1)-5e5cb9eb7d126.png
  • Customer

    Posted by: TheAlxshop, Mar 2, 2020 at 13:38 (5 year ago)

    Hello,Yame
    I have gone further and now I have a issue with 3.3. Menu setting.
    The instruction doesn't match to WP page. What I have to do?
    Print screen is in the attachment.
    Thanks for help.
    Alxshop_menu_probleminstall-5e5d0c5c1a5f7.doc
  • Manager

    Posted by: yame, Mar 3, 2020 at 01:34 (5 year ago)

    Your document maybe older than the newer.
    Pls refer this document of Boutique theme version 2.x. And if you need to ask anything, pls let me know: https://new-boutique.kutethemes.net/documentation/

    Thank you!
  • Customer

    Posted by: TheAlxshop, Mar 3, 2020 at 07:57 (5 year ago)

    I tried to change from Boutique 1.3 to Boutique 2.x, but doesn't work. Pls, look print screen in the attachment file.
    Thanks.
    030320_Alxshop_menu_probleminstallTheme-5e5e0de061ed0.doc
  • Manager

    Posted by: yame, Mar 4, 2020 at 01:55 (5 year ago)

    If you want to update the theme from 1.x to 2.x, my coder will support for you.

    You cannot update yourself. So if you did backup your site from version 1.x, please provide your ftp account then we will help you to upgrade.
  • Customer

    Posted by: TheAlxshop, Mar 4, 2020 at 21:15 (5 year ago)

    Hi Yama,

    for now, thank you so much for your patience and support. I decided to pay to install the program.

  • Manager

    Posted by: yame, Mar 5, 2020 at 03:41 (5 year ago)

    Excuse me, so have you done the backup yet? And pls provide me your ftp account if you want us to help you upgrading version of theme for your site.
    Thanks!

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