HomeSupport systemPrestashopBoutiqueIssues regarding mobile view of shop section
  • Customer

    Issues regarding mobile view of shop section

    Posted by: LinaGallery Jan 15, 2020 at 16:56 (5 year ago)
    Hello. I have an issue with how the webpage is displayed in the mobile view on my HTC phone. On larger phones the issue is not as bad, but still exists. As you can see from the picture attached it is nearly impossible to view the item pictures as the add to cart button is blocking the view. Such a problem is not present in desktop view or at least it was possible to fix it with adjusting the image size, however there is no place I can find that it is possible to do it for mobile view alone.
    Screenshot_20200115-184017-5e1f444dd42b5.png
  • Customer

    Posted by: yame, Jan 16, 2020 at 02:36 (5 year ago)

    Hi mate,

    Could you provide me your back end + ftp account, please?
    My coder will try to test then check for you

    Regards,
    Yame
  • Customer

    Posted by: LinaGallery, Jan 29, 2020 at 15:36 (5 year ago)

    See the access information below. Sorry for the delay - technical manager was away, so I could only get the access data today. Had to renew the support because of this as well, but it is how it is.
  • Manager

    Posted by: yame, Jan 30, 2020 at 08:11 (5 year ago)

    Hi,

    Is that the FTP account? And what about backend account? I need to access to your Dashboard site so that I can check for you

    Thanks!
  • Customer

    Posted by: LinaGallery, May 1, 2020 at 10:38 (5 year ago)

    Hello,
    once again long delay, but it's just life :)
    So help me understand - do you need the login to my admin page ?
    Information added to secret info part.
  • Manager

    Posted by: yame, May 2, 2020 at 06:15 (5 year ago)

    Hi again :)

    When you have any problems with your site when using my theme, I also need to access into your back end site then I will check for you.
    Now pls let me know again your current issue, take another screenshot then I will check for you.

    Thank you!
    Regards,
    Yame
  • Customer

    Posted by: LinaGallery, May 5, 2020 at 17:01 (5 year ago)

    Ok, so I added the required information about access to admin dashboard below in secret information section.

    2 screenshots added, made from my HTC M9 android phone.

    As you can see in 1st screenshot, when viewing it in protrait mode, you nearly can't see the item pictures at all and, while better in landscape mode, still you can't view quality pictures then as well. So website is not usable in mobile view with smaller screen devices. When viewing in samsung note phone (larger screen) it looks better. Could it be image size issue ? All looks fine on computer.
    Screenshot_20200505-195526-5eb19bf43983a.png
    Screenshot_20200505-195608-5eb19bf439e3c.png
  • Manager

    Posted by: yame, May 6, 2020 at 04:04 (5 year ago)

    https://prnt.sc/sbnqz9
    https://prnt.sc/sbnr7n

    Here are my results when I tested your site on my phone. I see that every thing is still fine. Can you pls check again?
  • Customer

    Posted by: LinaGallery, May 6, 2020 at 07:04 (5 year ago)

    Hello,
    as I told you before - on different phones the situation varries. Maybe you have larger phone screen or resolution. My phone is HTC M9, 5 inch screen 1080x1920 pixels resolution. From what I gather, the issue might be realted to the resolution or image size. What resolution / phone do you have ?
    I tested moment ago and the situation is still the same.
    Gustavs
  • Manager

    Posted by: yame, May 7, 2020 at 01:53 (5 year ago)

    Here will be the new screenshots that I test on iPhone 5. This is the smallest screen we have
    https://prnt.sc/scan7w
    https://prnt.sc/scanbm
    https://prnt.sc/scanfs

    The last one I tested on Samsung Galaxy Note8. I do not see the same issue with yours.
  • Customer

    Posted by: LinaGallery, May 7, 2020 at 06:04 (5 year ago)

    Based on the screens you send me, I believe you are viewing the front page ? There everything shows up fine. Please try to open shop section and pick any of the categories - I believe there problem should occur for you as well.
  • Manager

    Posted by: yame, May 8, 2020 at 03:08 (5 year ago)

    Oh yeah. My coder has fixed it. Pls clear cache then check again and let me know the result
    Thank you!
  • Customer

    Posted by: LinaGallery, May 11, 2020 at 14:28 (5 year ago)

    Thank you, everything looks great now !

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