HomeSupport systemWordPressOcolusChange Thumbnail Size in Ocolus
  • Customer

    Change Thumbnail Size in Ocolus

    Posted by: mikewitthus Dec 19, 2019 at 19:29 (5 year ago)
    I purchased the Ocolus theme and have been building my marketplace, but I've ran into some problems when trying to change the size of the thumbnails for the products. The current size of the thumbnails is 262x360 and that cuts off almost all the images of the products my website will be selling. I need to make the thumbnail a square, but whenever I try to change the dimensions in the Ocolus Panel, nothing happens. I need this problem fixed as soon as possible in order for me to continue with my website. If it can't be fixed, I will have to find a different theme.
  • Customer

    Posted by: yame, Dec 20, 2019 at 01:55 (5 year ago)

    Goodmorning
    You should backup your images before and then change the dimensions in the Ocolus Panel. After that you have to do by the Regenerate Thumbnails plugin, it's at the https://wordpress.org/plugins/regenerate-thumbnails/
    Please try again and let me know your results
    Thanks
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 02:14 (5 year ago)

    So I have to:
    Step 1: Back up my photos
    Step 2: Change dimensions in the panel
    Step 3: Regenerate thumbnails with the plugin
    Is this correct?
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 02:26 (5 year ago)

    I just tried that and it didn't work
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 03:20 (5 year ago)

    I would really appreciate a quick reply to this problem.
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 03:15 (5 year ago)

    On the home page of my website purevisionaries.com I can upload the Ocolus product block with the WPBaker Page Builder and choose my dimensions and everything works fine as you can see. However, when you click on the product or when you visit the "Shop Customs" page, the images are cropped with the wrong dimensions because the Ocolus Panel is not changing the dimensions like it should. I need this fixed as soon as possible so is there a way you could fix the theme with some coding work?
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 03:27 (5 year ago)

    This is a photo of the home page where I uploaded the products using the WPBakery plugin and the Ocolus Products block instead of the Woocommerce Products block. As you can see I was able to use my desired dimensions.
    Capture-5dfc3f8c5eb65.JPG
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 03:28 (5 year ago)

    This is an image of the home page when I use the Woocommerce Products block with the WPBakery plugin. As you can see, the dimensions are not correct
    Capture2-5dfc3fe926929.JPG
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 03:30 (5 year ago)

    This is an image of the shop page where I tried to edit the thumbnail dimensions with the Ocolus panel and then regenerating the thumbnails with the plugin and as you can see, it didn't work.
    Capture3-5dfc4050f2c21.JPG
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 03:32 (5 year ago)

    This is an image of a product page where I tried to change the product picture dimensions with the Ocolus Panel but it doesn't work.
    Capture4-5dfc40d0aa32e.JPG
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 03:34 (5 year ago)

    Here is a photo of the related products section of the product page and the thumbnails are not correct either.
    Capture5-5dfc4145144c4.JPG
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 03:41 (5 year ago)

    I realize you are on different time zones than me in the United States, so I give you permission to log into my admin to try to fix the problem if I do not respond as I am about to go to sleep.
  • Customer

    Posted by: mikewitthus, Dec 20, 2019 at 17:41 (5 year ago)

    Why is nobody responding to my concerns?
  • Manager

    Posted by: yame, Dec 23, 2019 at 01:25 (5 year ago)

    Hi mate,

    Please check your mail then my team will support for you via email. It would be better and faster

    Thank you so much for your understanding!

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