HomeSupport systemWordPressOcolusmany problems with the theme
  • Customer

    Posted by: calzadolivorno, Sep 14, 2019 at 20:38 (5 year ago)

    I also cannot edit the footer options, such as routing links
  • Customer

    Posted by: yame, Sep 15, 2019 at 14:00 (5 year ago)

    Hi mate,

    Could you please provide me again your admin account? Then I will check for you

    Regards,
    Yame
  • Customer

    Posted by: calzadolivorno, Sep 15, 2019 at 23:24 (5 year ago)

    Hi, i send the information
  • Manager

    Posted by: yame, Sep 16, 2019 at 02:03 (5 year ago)

    cPanel account is correct but Admin account is not correct: http://prntscr.com/p6kl65
    Pls check again

    Thanks!
  • Customer

    Posted by: calzadolivorno, Sep 16, 2019 at 13:43 (5 year ago)

    i send new information
  • Customer

    Posted by: calzadolivorno, Sep 16, 2019 at 17:05 (5 year ago)

    I can not add images in the titles
  • Manager

    Posted by: yame, Sep 17, 2019 at 00:36 (5 year ago)

    Hi,

    Currently we cannot access to your new account you provided 10 hours ago. http://prntscr.com/p711nb

    I don't know what happen but we need your admin account so that we can reach into your site to check and help you solve all problems. However, your account is not correct, your problems are still not solved then you rate 1* with the refund requirement. It is not fair for us while we are always willing to help you.
    Pls remove your rating, check and provide again the correct account then we will help you to check

    Thank you!
  • Customer

    Posted by: calzadolivorno, Sep 17, 2019 at 03:33 (5 year ago)


    I send the information again
  • Manager

    Posted by: yame, Sep 17, 2019 at 09:19 (5 year ago)

    Thanks. It is still the same account but this time, we can access to.

    1. there is no option to change the favicon: This is the default option of WP. It is in Customize / Site Identity: http://prntscr.com/p763tp
    2. I cannot change the name of the site: We see that the name of site display correctly and you can change normally in Customize / Site Identity (like the screenshot above)
    3. Do not let me change the image of the Style-07: This image is not in setting of Newsetter Style-07. It is in setting of Row that covers this shortcode: http://prntscr.com/p765ve
    4. The header image does not give me the option to change: This image is Shop banner. It is not in the setting of Header, it is in Woo / Settings / Shop banner: http://prntscr.com/p7664w

    Pls check then let me know the result
    By the way, thanks for your re-rate on Themeforest.
    Regards,
    Yame
  • Customer

    Posted by: calzadolivorno, Sep 17, 2019 at 13:00 (5 year ago)


    As for the change of the top header and the names and link of the footer? How can I modify them?

    I attach images.
    Captura-de-pantalla-2019-09-17-a-la(s)-7.51.20-a.-m.-5d80d8d0720aa.png
    Captura-de-pantalla-2019-09-17-a-la(s)-7.51.27-a.-m.-5d80d8d072467.png
  • Manager

    Posted by: yame, Sep 18, 2019 at 01:20 (5 year ago)

    5. Change header menu name: You can go to: Appearance > Menus > Header menu - Home 05 then edit the name of menu item: http://prntscr.com/p7ir1z

    6. Change names and links of menu items in Footer:
    - Firstly, you have to check which Footer Builder you are using for your site: http://prntscr.com/p7irbw => you are using Footer 06
    - Secondly, Negative to Ocolus Panel > Footer Builder, edit for Footer 06: http://prntscr.com/p7irnu Then you will see all menus that we built: http://prntscr.com/p7is6r => Come back to Appearance > Menus then search for those menus to edit the names and links

    Regards,
    Yame
  • Customer

    Posted by: calzadolivorno, Sep 22, 2019 at 19:57 (5 year ago)

    How i can change this menú. Thanks

    i attach image
    Captura-de-pantalla-2019-09-22-a-la(s)-2.51.24-p.-m.-5d87d223ddd75.jpg
  • Manager

    Posted by: yame, Sep 23, 2019 at 08:48 (5 year ago)

    My coder is checking for you. Pls wait. I will inform you when he gives me the feedback
    Thanks!
  • Customer

    Posted by: calzadolivorno, Sep 23, 2019 at 18:55 (5 year ago)

    Why do they appear after I have not created, related to bets and casino?
    Captura-de-pantalla-2019-09-23-a-la(s)-1.53.17-p.-m.-5d89153ea32ba.png
  • Customer

    Posted by: calzadolivorno, Sep 23, 2019 at 19:02 (5 year ago)


    Why do posts that I haven't created on the blog, related to gambling and casino appear?
  • Customer

    Posted by: yame, Sep 24, 2019 at 03:28 (5 year ago)

    1. Edit menu items: There is no settings in Backend site. If you want to change, you have to edit this function: "ocolus_user_link", nó đang ở trong "/framework/theme-functions.php"

    2. Blog posts: I see those posts: http://prntscr.com/pa3lm0 Are they yours?

    Regards,
    Yame
  • Customer

    Posted by: calzadolivorno, Sep 26, 2019 at 03:56 (5 year ago)

    I have a problem, I have activated this widget (attached image) and it does not appear on the front. Thank you
    Captura-de-pantalla-2019-09-25-a-la(s)-10.53.33-p.-m.-5d8c36e63bb47.png
  • Manager

    Posted by: yame, Sep 26, 2019 at 09:07 (5 year ago)

    I disable plugin: WC Marketplace and now all your products show on your site.
    Pls check again
  • Customer

    Posted by: calzadolivorno, Sep 30, 2019 at 17:33 (5 year ago)

    Help. The Oculus Countdown widget does not show me the product. Thank you
    Captura-de-pantalla-2019-09-30-a-la(s)-12.33.14-p.-m.-5d923c83db977.png
  • Manager

    Posted by: yame, Oct 1, 2019 at 03:03 (5 year ago)

    i tried to create a new section for countdown and it works: http://prntscr.com/pd5ukb

    Or you can create yours then I will check it for you
  • Customer

    Posted by: calzadolivorno, Oct 4, 2019 at 21:02 (5 year ago)

    how i can edit the page EROR404. Thanks
  • Manager

    Posted by: yame, Oct 7, 2019 at 08:11 (5 year ago)

    My coder said that:
    If you want to custom this page by yourself, you can use Child theme and custom file 404.php (With this way, you need to have the knowledge about HTML and CSS) or you can use plugin to custom (With this way, you have to research for the suitable plugin. Each of them will have the own function to build and you can be easily to use it)

    If you want us to help you, you should provide us ftp account and design you want to be

    Regards,
    Yame
  • Customer

    Posted by: calzadolivorno, Oct 7, 2019 at 14:26 (5 year ago)

    Hi, this is the image. Thanks.
    Error-404-5d9b4af807443.png
  • Customer

    Posted by: calzadolivorno, Oct 9, 2019 at 19:27 (5 year ago)

    i´m wating an answer to my request
  • Manager

    Posted by: yame, Oct 10, 2019 at 08:29 (5 year ago)

    Sorry. I sent to my coder already and I am also waiting for his feedback
    I will inform you immediately when I have any news. Thanks for your patience!
  • Customer

    Posted by: calzadolivorno, Oct 15, 2019 at 18:12 (5 year ago)

    How i can traslate many elements from the page?
  • Manager

    Posted by: yame, Oct 16, 2019 at 02:00 (5 year ago)

    Excuse me, you mean that you want to translate all texts in that page?
  • Customer

    Posted by: calzadolivorno, Oct 17, 2019 at 13:50 (5 year ago)

    yes, also some buttons, and other elements, that next example
    Captura-de-pantalla-2019-10-17-a-la(s)-8.05.41-a.-m.-5da871c29a6d9.png
    Captura-de-pantalla-2019-10-17-a-la(s)-8.05.56-a.-m.-5da871c29abb5.png
    Captura-de-pantalla-2019-10-17-a-la(s)-8.06.12-a.-m.-5da871c29ae37.png
  • Manager

    Posted by: yame, Oct 18, 2019 at 02:50 (5 year ago)

    My coder checked your site and he said that your site was missing "mbstring": http://prntscr.com/pkv2wg
    So pls add this then let me know, I will check again for you the translation
  • Customer

    Posted by: calzadolivorno, Oct 22, 2019 at 19:00 (5 year ago)

    Ok, mbstring is alrready. Please check
  • Manager

    Posted by: yame, Oct 23, 2019 at 10:10 (5 year ago)

    - 0 Comments: Translate in Loco > Themes > Ocolus
    - Categories: DOME
    - Share on: Translate in Loco > Themes > Ocolus
    - 0 Like: Translate in Toolkit: DONE
  • Customer

    Posted by: calzadolivorno, Oct 28, 2019 at 17:08 (5 year ago)

    How i can edit or suprime the "New" label in someone product. Thanks. I attachment image
    Captura-de-pantalla-2019-10-28-a-la(s)-12.06.56-p.-m.-5db72085551ed.png
  • Manager

    Posted by: yame, Oct 29, 2019 at 06:54 (5 year ago)

    You can translate in Loco > Themes > Ocolus: https://prnt.sc/pphmol
    If you cannot translate, pls provide me the replaced text then I will help you
  • Customer

    Posted by: calzadolivorno, Oct 29, 2019 at 13:45 (5 year ago)

    i don't want traslated.
    I want to activate or deactivate the label again on some products. Thanks
  • Manager

    Posted by: yame, Oct 30, 2019 at 03:50 (5 year ago)

    You can setup in Theme Options: https://prnt.sc/ppxpj2
    If you do not show the label, you can setup for the Products Newness = 0 then the NEW label will disappear.
    This label will just appear on the NEW products, so when you set again the newness day (=0) then it will not show again

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES