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  • Customer

    Adding Individual Products Not Working On New Version

    Posted by: tekguard Aug 4, 2019 at 04:15 (5 year ago)
    Hi,

    I am having an issue with the new version when trying to add individual products to say like the " featured products" container.
    It never brings up the products when I type the products I want to use and maxes out the cpu on my hosting server.
    The previous version did not have this issue, but the 5.2 version does.

    I uploaded a video on my Youtube channel so you can see what is actually going on with it.
    https://youtu.be/_rYW93H7Ftw

    Obviously I need to get this fixed being I need to add individual products on those containers.

    Thank you!
  • Customer

    Posted by: yame, Aug 5, 2019 at 00:54 (5 year ago)

    Hi mate,

    I sent your account to my coder and he is checking for you.

    I will inform you if he gives me the feedback

    Thanks for your patience!
    Regards,
    Yame
  • Customer

    Posted by: tekguard, Aug 5, 2019 at 04:33 (5 year ago)

    Ok no problem.

    The previous version didn't have that issue.

    Seems to be an issue with the new version apparently.

    Regards.....
  • Customer

    Posted by: yame, Aug 5, 2019 at 07:50 (5 year ago)

    Hi,

    My coder checked and would like to give you the answer:
    Due to you have a large number of products (6420 products) so the autocomplete field of Visual Composer does not work properly. My coder changed this field into text field so that you can add the ID of product manually (It means that you should enter products by adding id, not the name anymore). My coder has entered some products for example (each of id will be spaced by ",")

    Now pls check again your site then let me know the result
    Regards,
    Yame
  • Customer

    Posted by: tekguard, Aug 5, 2019 at 16:05 (5 year ago)

    Ok no problem I'll just use the ID.

    Thanks for looking into it.

    Regards....
  • Manager

    Posted by: yame, Aug 6, 2019 at 08:02 (5 year ago)

    Okay, thanks : )

    So I will close this ticket. If you need any helps, pls submit a new one, I will check for you

    Best regards,
    Yame

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