• Customer

    Big differences between the demo of the theme and the installed theme

    Posted by: spice_prods Jul 24, 2019 at 18:37 (11 months ago)
    I noticed many differences between your demo store and the theme installed on my store:

    1/ the main background color of the pages is not white.
    (see screenshot N°1)

    2/ the default color is not the right one in many places:
    - on the choice of currency
    - on the "add to basket" buttons
    - on the button of the search bar
    (see screenshot N°2)

    3/ the appearance of the titles of the mega menu is not the same
    (see screenshot N°3)

    The layout is also different, as you can see on screenshots 1 and 2)

    I use Prestashop 1.6 and I think your demo runs version 1.7 but that doesn't justify that there are differences in colors.

    When we see your demo and when we see the result once installed it's not the same at all.

    I would like to point out that I have ABSOLUTELY NOT modified the CSS of the theme.

    Please update the theme's CSS or tell me how to correct these differences.

    Thank you.

  • Customer

    Posted by: yame, Jul 25, 2019 at 03:17 (11 months ago)

    Hi mate,

    All your issues related to Supershop version 1.7

    If you want to have the same appearance with demo, you must install a new theme for your site. These are the separate platforms so we cannot fix in your version.

    Pls think about it then let me know your intention
  • Customer

    Posted by: spice_prods, Jul 26, 2019 at 08:09 (11 months ago)

    So what you're telling me is that your theme is NOT COMPATIBLE with Prestashop 1.6???
    So why do you put forward its compatibility on ThemeForest???

    If I bought it it it was ONLY to be able to install it on version 1.6, not for you to tell me to change version.

    It's not support, it's a joke, and your theme is a scam.

    I would like a refund as soon as possible!
  • Manager

    Posted by: yame, Jul 29, 2019 at 02:14 (11 months ago)

    I also reported your case to the Admin. I will let you know if they give me any feedback

    Thanks for your patience!
  • Manager

    Posted by: yame, Jul 31, 2019 at 10:08 (11 months ago)


    So right now, please let me know: Which version of theme do you want to install for your site? Then I will find the way to help you

    With PS 1.6, we will help you to install theme 1.6.x
    With PS 1.7, we will help you to install theme 1.7.x


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