• Customer

    Theme options, Logo issues

    Posted by: amberkhell Jul 19, 2019 at 01:19 (5 year ago)
    I have purchased the theme. but i am facing two issues with my site now.
    1- Site main (home page) logo is not updating. I upload it properly in the proper size but its not showing in the home page and the still the gray image which come with demo is displayed there.
    2 - The theme option is not effecting the front end at all. for example, in the header setting i change the header style but in the front end, its still showing the same old header style. also i tried to update and add the social media accounts to social iconds, though its saved in the backend (wordpress admin) but in the front end (website) its not showing or changing anything.

    can you please fix it for me.

  • Customer

    Posted by: yame, Jul 19, 2019 at 03:54 (5 year ago)

    Hi mate,

    I also check your site. I guess that your importing demo data was not completed.

    Pls provide me your cPanel account also. I will check again then help you to install the theme. And, if you uploaded your own data, content on your site, please back up all then I would reset your whole site and re-install the theme from the scratch

    Looking forward to getting back your reply ..
    Regards,
    Yame
  • Customer

    Posted by: amberkhell, Jul 19, 2019 at 09:11 (5 year ago)

    Dear Sir,

    Dont have any data as its new website. Below in the secret information, I am giving you my IONOS details. there you can see CPANEL and if you want to create any FTP accounts, you are allowed to do so. How much time it will take please, as I have to complete this project for someone and have very short time. Would apprecaite your quickest support.
  • Manager

    Posted by: yame, Jul 19, 2019 at 10:17 (5 year ago)

    Thank you but could you please guide me the way to access to your File manager / ftp account? I don't know how to reach into it
    Then pls let me know which home page you want to install

    Thanks!
  • Customer

    Posted by: amberkhell, Jul 19, 2019 at 11:24 (5 year ago)

    Dear,

    You can access the file manager from the above link in the hosting account.
    how can i help you, please let me know and i will show you how to access the file manager. if you have whatsapp, that would be great.

    i need the demo 1 to be installed.
  • Customer

    Posted by: amberkhell, Jul 19, 2019 at 11:27 (5 year ago)

    As you login to the above mentioned account, you will see different links, click on

    Hosting Using webspace and databases

    this will take you to the webspace and ftp.
  • Customer

    Posted by: amberkhell, Jul 19, 2019 at 21:36 (5 year ago)

    Dear Sir,

    After you reinstallation, the issue is fixed and everything is working fine.

    Will be here with another ticket if find any issues.

    appreciate your support.


    thanks

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