HomeSupport systemWordPressKuteShop The KuteShop theme is very overly slow. ...
  • Customer

    The KuteShop theme is very overly slow. Emergency support

    Posted by: Akifdogan Jul 14, 2019 at 08:09 (5 year ago)
    Hi, I got wordpress theme for woocommerce. I made a lot of editing on the site by importing demo. But both the mobile version and the desktop version are very extremely slow, please urgently find a solution to this problem. A lot of changes in the theme create a menu category. Please edit without losing data.
  • Customer

    Posted by: Akifdogan, Jul 14, 2019 at 09:15 (5 year ago)

    Hi These are new information that I previously wrote was wrong FTP information. Wordpress Admin information is the same.
  • Customer

    Posted by: yame, Jul 15, 2019 at 07:40 (5 year ago)

    Hi mate,

    This is the score when I tested your site: http://prntscr.com/of4fhi

    Or you could pls take some screenshots for your issue then I will check again for you?

    Regards,
    Yame
  • Customer

    Posted by: Akifdogan, Jul 15, 2019 at 08:04 (5 year ago)

    Hello there,

    I have shared the screenshots below. Even if Gtmetrix gives that result. In the mobile version it gives errors. The mobile version needs to be re-edited.

    https://prnt.sc/of4r04

    https://prnt.sc/of4r7v
  • Manager

    Posted by: yame, Jul 15, 2019 at 10:40 (5 year ago)

    Okay, I sent your issue to my coder and he will help you to check. I will inform you when he gives me any feedback

    Thanks for your patience!
  • Customer

    Posted by: Akifdogan, Jul 15, 2019 at 16:40 (5 year ago)

    Thank you. So how long does your friend solve the speed problem. I thought the plug-ins that came with the theme were free, but they wanted a license for the update. As follows


    Er is een nieuwe versie van WPBakery Page Builder beschikbaar. Details van 6.0.4 bekijken. Automatisch bijwerken is niet beschikbaar voor deze plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
  • Manager

    Posted by: yame, Jul 16, 2019 at 04:04 (5 year ago)

    About the speed of theme: My coder checked your site, and he said that all the caches from Facebook would not be cached. So you should use CDN so that the images be optimized: https://prnt.sc/of73cx and https://prnt.sc/of74he

    WPBakery Page Builder plugin: we will update for demo first, then you can update for your site later

    Thank you!
  • Customer

    Posted by: Akifdogan, Jul 16, 2019 at 07:25 (5 year ago)

    Hello there. Even if I disable the Facebook Woocommerce plugin. The result of the Google speed test is still the same. I am using wp rocket premium version and cloudflare. Even though the CDN-related problem, not only in the mobile version of the desktop should be a problem.

    https://prnt.sc/of4r7v It is caused by dom errors and js and css errors on the mobile version. Not only me, but when I ask my friends who are software developers. He says the problem is theme-based. Please check back and I want you to solve the problem. Otherwise I will charge a refund. CDN is a must-have for theme sales. It is not ridiculous to pay a fee to the theme and to pay the CDN fee for the problem caused by the theme.

    If the site without cdn will be very slow. You need to provide this cdn service. I'd appreciate it if you could help me immediately.

  • Manager

    Posted by: yame, Jul 18, 2019 at 00:47 (5 year ago)

    I sent your requirement to my coder already. He would like to check carefully this issue then will try to give you the feedback as soonest as possible.

    Thanks for your patience!

    Yame
  • Customer

    Posted by: Akifdogan, Jul 18, 2019 at 17:34 (5 year ago)

    Hello there,

    I'm constantly creating a request for support, but you don't return. Even if you provide a return, the transaction is not performed. I can't do business because of the slowness of the site or I can't start selling. I made sure that the problem was 100% due to your theme.

    Saying the problem could be from my server. I bought private woocommerce hosting.

    https://www.siteground.com/woocommerce-hosting.htm

    However, the site is still very slow.
    Below is the source code that causes the delay in the theme. Please, but please come up with an immediate solution. Otherwise, provide a refund. I've been writing to you for a week like this, but there's no solution.

    Due to the slowness of the site I had to change the host. Host information is below.

    https://prnt.sc/ogx5zq
  • Customer

    Posted by: Akifdogan, Jul 19, 2019 at 09:30 (5 year ago)

    Hello there

    I don't want you to trade anymore. Please cancel your direct order and provide a refund. I have been waiting for you for 1 week and no transaction has been made on the smallest site. Everyone has a job and a certain time. I can't deal with your arbitrary answers. Please provide a refund. I have created an Envato fee refund request.
  • Manager

    Posted by: yame, Jul 19, 2019 at 10:05 (5 year ago)

    This theme passed Themeforest's test. So we can be sure that the site load speed depends not only on the theme, it also depends on many other factors such as server / hosting or plugins installed.
    Hope that you can understand for this
  • Customer

    Posted by: Akifdogan, Jul 19, 2019 at 10:27 (5 year ago)

    Hello there

    I understand I'm not a beginner. I did all the tests in case it could be server-based or plug-in. But the problem is 100% sourced from your theme. Already the same as the speed on your demo site. Even your demo site opens very slowly. In this case I have created notification from the Envato account for a refund. But please provide a refund without difficulty. I don't want to keep using it in any way. From the day I receive it, I am constantly trying to solve the problem or I say solve it. But you can't solve my problem, or you can't. Therefore, please provide a refund.

    I got the special woocommerce hosting by paying 150 euros annually saying the problem originated from my server. But the problem is still the same. I'm not the one who's guilty in this case, I'm the victim.
  • Manager

    Posted by: yame, Jul 22, 2019 at 02:42 (5 year ago)

    Hi,

    These are the images you sent us when you were using our theme:
    https://prnt.sc/of4r7v
    https://prnt.sc/of4r04

    These are the current images when you are using another theme:
    https://prnt.sc/oi7sek
    https://prnt.sc/oi7sco
    All the scores are so slow, even it slower than our theme

    We still reaffirmed that the site is slow to come from many other sources (specifically, the reason and the solution has been said from previous comments).

    Thank you!

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