HomeSupport systemWordPressOcoluscart display has bug
  • Customer

    cart display has bug

    Posted by: ErnstAndersen Jul 4, 2019 at 09:52 (5 year ago)
    Dear Sir or Madam,

    we found there is a problem with the display of the cart icon.
    When we addede something to the cart is is not shown as nubmer icon in the default menu. Only in the Sticky menu when scrolling e.g. on the front page, see attached screenshots.

    Can You please look into this and fix it?
    Thnx!
    cart-5d1dcc72db42d.png
    cart-2-5d1dcc72db8e8.png
  • Customer

    Posted by: yame, Jul 5, 2019 at 02:05 (5 year ago)

    Hi mate,

    Excuse me, I cannot reach into your admin account: http://prntscr.com/oasevm. It is not correct.

    Pls check again then provide me the correct one then I will check for you

    Awaiting your reply ...
    Regards,
    Yame
  • Customer

    Posted by: ErnstAndersen, Jul 9, 2019 at 08:00 (5 year ago)

    Hey there,

    I created a new Password...:

  • Manager

    Posted by: yame, Jul 10, 2019 at 07:18 (5 year ago)

    Thank you!
    I sent to my coder your accounts. He will help you to check. And I will inform you when I get any his feedback
  • Manager

    Posted by: yame, Jul 10, 2019 at 09:35 (5 year ago)

    Hi,

    My coder said that when you used header style 13, there would no quantity of products shown in the mini cart as default. If you want to show, you can use this css code, pls add in the custom css in Theme Options:

    .header.style-13 .block-minicart .woo-cart-link .count{
    display: block;
    }

    Regards,
    Yame
  • Customer

    Posted by: ErnstAndersen, Jul 10, 2019 at 11:47 (5 year ago)

    This works beautyfully!
    Thanks a lot! You may close the ticket!
  • Manager

    Posted by: yame, Jul 11, 2019 at 01:05 (5 year ago)

    You're welcome.

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624. It's really very worth with me.

    Yame
  • Customer

    Posted by: ErnstAndersen, Nov 14, 2019 at 10:46 (5 year ago)

    Hey there.

    There was a Domain added to the Installation above.
    It is now found at: https://repairyourphone.de
    and the Backend is: https://repairyourphone.de/wp-admin

    We found there is a problem with the mini-cart view.
    When adding an object to the minicart, the price is displayed as 0,00 Euro.
    When loading the entire cart, the Price is correct though.
    Or when refreshing the page after putting something into the cart, the Mini-Cart is up to date, too.
    However, Customers usually don't refresh the page manually, so there is the question, if something can be done here... .

    It is a live System BTW... .
    There is a Screenshot of the problem attached

    PS: We tried to open a new ticket after renewing support but that failed...
    warenkorb-mini-cart-5dcd30a1ebe48.PNG
  • Manager

    Posted by: yame, Nov 15, 2019 at 03:23 (5 year ago)

    Hi mate,

    The reason that you cannot open a new ticket is because your support period is expired.
    You should renew then we will continue to support for you

    Regards,
    Yame
  • Customer

    Posted by: ErnstAndersen, Nov 15, 2019 at 07:10 (5 year ago)

    Hi Yame,

    we renewed your support yesterday, but we couldn´t add our purchase code.
    Attached you can find the invoice and a screenshot of the bug with your purchase code.

    So please check the bug of the mini cart.

    Regards,
    purchase-code-Kutethemes-5dce4f59a182c.png
    IVIP35093089-5dce4f59a1db6.pdf
  • Customer

    Posted by: ErnstAndersen, Nov 15, 2019 at 08:14 (5 year ago)

    Hi Yame,

    attached you find another screenshot of our profile settings/purchases, where you can see the renewal of support.
    For some reason it was not connected to the project we brought it for. But maybe you can fix this for us and look at the bug reported above.

    Kind regards,
    Support-Kutethemes-5dce5e5e57017.png
  • Manager

    Posted by: yame, Nov 15, 2019 at 08:46 (5 year ago)

    Oke, I see it.
    I sent to my coder also and he will check for you soon. I will inform you when he gives me the feedback.

    Thanks!
  • Customer

    Posted by: ErnstAndersen, Nov 15, 2019 at 09:41 (5 year ago)

    Important:
    As ist is a live System, we now activates a temporary workaround: we changed the product settings on the live System to "redirect to cart after adding Product".
    That way we can avoid/xubpress the bug on the live system - So, now Your coder won't know there is a problem with the live site!
    Therefore we set up another test account where the bug can be reproduced.

    Unfortunately, our customer asked explicitly to fix the bug and not use the work around from the live site permanently.

    So. - Please check on the bug at the testserver, the secret Information for the test-server is provided below.

    When successful, You may add the code/fix to the live server, too.

    Thanks for Your work!
  • Manager

    Posted by: yame, Nov 18, 2019 at 10:09 (5 year ago)

    Hi mate,

    The Ajax button of the Add to cart button on the product page cannot be used simultaneously with the input fields and files added by the plugin "PPOM for WooCommerce by N-MEDIA"
    My coder added an option to enable / disable Ajax: "Theme Options / WooCommerce Single / Product Settings / Enable Ajax add-to-cart, disable this and you're done

    Your ftp of test server site is not correct so my coder sent you the theme so that you can update for your site by yourself.

    https://drive.google.com/file/d/1U3ogBDBQN4LSwXWHRjiG-DblubT_20hl/view?usp=sharing
  • Customer

    Posted by: ErnstAndersen, Nov 18, 2019 at 11:21 (5 year ago)

    Hey there,
    I tried to do something on the test-account, however, I thought it were better to activate the childtheme before uploading new parent them via ftp. - And when acticating the child theme I got this screen:
    See attached. - I can't do anything anymore that way... .

    Do I need to set up another test account, or is ther a fix?
    I have set new FTP Credentials and checked them. - They are below:
    2019-11-18-12_20_28-Window-5dd27eb880ce4.png
  • Manager

    Posted by: yame, Nov 25, 2019 at 02:06 (5 year ago)

    My coder checked. And he found out that you had customized something in Child theme, so the theme did not work.
    He activated again Main theme for you and it is working.

    (ps: You might copy whole file function.php in Child theme. It is wrong. If you want to custom any functions, you should copy its own function without copying all)

    Pls check again then let me know the result
    Regards,
    Yame
  • Customer

    Posted by: ErnstAndersen, Nov 18, 2019 at 13:25 (5 year ago)

    Hey fellas!

    Thanks for Your work!

    I set up a new testaccount and imported the new theme and it works beuatifully.

    I skipped the child theme topic here.. . . However, can You provide a child Theme for the updated theme as well?

    The newest child theme available does not appear to have the option for products that You kindly invented for us.

    Thanks so far for providing a solution!

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES