Kutethemes

Customer

urgente

Posted by: unsaedgar Jun 27, 2019 at 05:12 (5 year ago)

acabo de instalar laplantilla y me muestra varios errores dentro de la administracion de wordpress
1.-
Hi! Would you like to activate your version of Revolution Slider to receive live updates & get premium support? This is optional and not needed if the slider came bundled with a theme

2.-Warning! You didn't set license key for the following products: Responsive WPBakery which means you're missing out on updates and support. Enter your license key , or Buy product, please.

3.-Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder.

Customer

Posted by: yame, Jun 27, 2019 at 09:11 (5 year ago)

Hi mate.

3 questions you mentioned above, I would like to answer:

When you purchased our theme on Themeforest, you do not need to add any license keys, you still get the latest features of theme.
If there is any updating, we will update on theme, and you can wait for the latest version then update for your site.

The License key is just applied for only one domain. We applied for the demo site and when it needs to update to the latest version, we will do it and all clients who purchased our themes can update later

In case you want to get the automatic updates and unlock premium support, you have to buy a new one for you site, then you will also get the key to do it.

Regards,
Yame
Customer

Posted by: unsaedgar, Jun 28, 2019 at 06:21 (5 year ago)

he tratado de inslalar los demos en mi pagina web:
wwwzkperu.com

y no puedo , me sale error
adjunto imagen
su ayuda muy urgente

INSTALAR-DEMOS-5d15b1f347534.jpg
Manager

Posted by: yame, Jun 28, 2019 at 08:35 (5 year ago)

Hi,

I guess that your importing demo content process was not completed.

If you agree, I would like to help you install this theme. However, you also added your own data: products, images, ... So please back up all your data, I will reset your whole site and install the theme from the scratch

Pls think carefully then let me know your intention
Regards,
Customer

Posted by: unsaedgar, Jun 29, 2019 at 04:09 (5 year ago)

autorizo a que ud lo instale
Tengo un respaldo de todo
por favor le autorizo la instalacion
Manager

Posted by: yame, Jun 29, 2019 at 07:57 (5 year ago)

Okay. So I will reset your whole site then help you to install the demo data. Just let me know which home page demo you want to install

Thanks!
Manager

Posted by: yame, Jun 29, 2019 at 09:39 (5 year ago)

Because I do not know which home page you want to install so I import for you home 01. If you want to use another home page, please go here: http://prntscr.com/o88w2e

Please check and let me know your result

If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/reviews/13012521. It's really very worth with me.

Regards,
Yame
Customer

Posted by: unsaedgar, Jul 20, 2019 at 06:29 (5 year ago)

desde que ustedes me instalaron la plantilla
ya no puedo instalar plugins
por favor solucionar ello de forma muy urgente

así mismo indicarme cual es el procedimiento que yo debo realizar en caso que vuelva a pasar lo mismo?
Manager

Posted by: yame, Jul 22, 2019 at 02:59 (5 year ago)

I see your new ticket. So I will check and reply on that ticket.

Thank you!

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