Big problem with Theme, Ovic Tools and a plugin
Posted by:
chaosm
Jun 25, 2019 at 07:43 (5 year ago)
Good morning team. We have one week + that we face a strange problem.
We try to found a solution. We made tests and my team and the author of the plugin concluded that the problem is from the theme or ovic toolkit.
Let's start and i will try to give you as many details i can.
We bought this plugin
https://codecanyon.net/item/woocommerce-multiple-customer-addresses/16127030
We installed this plugin and worked on this with no problem.
When we start to edit pages with visual composer on edit or save the page "break"
We talked with the author of the plugin and he told us this.
Unfortunately, the plugin doesn't alter any 3rd party DB table or settings. It also sounds very strange that even disabling the plugin, the issue still raises. Once a plugin is disabled, the WordPress core doesn't execute any of its scripts, so the issue should not be generated.
I have no clue how the ovc-toolkit has been designed so I'm not able to say which of its sub-components may be generating the issue. What I can say is that the WooCommerce Multiple Addresses plugin data is stored in the db as follows:
User addresses data is stored in the _wcmca_additional_addresses meta key in the usermeta table
products address data (if the special option has been enabled) is stored in the woocommerce_order_itemmeta table
general settings and menus are managed through the ACF Pro core ( https://www.advancedcustomfields.com/pro/ ) that stores data in the options table
You should contact the developer of the ovc-toolkit reporting the malfunctioning when that plugin is enabled in conjunction with the Visual Editor and the WooCommerce Multiple Addresses plugins. He has designed it should have more clues why that plugin is generating that interference. Just using the WooCommerce Multiple Addresses in conjunction with the Visual Editor both works without any issues.
I hope this helps.
Regards,
Domenico
I will post you a link at google drive in which i will have the plugin and some videos to understand the problem better.
Also i will give you access to a dev site that you can test and work on it. (i have a backup so do anything you want).
Link with Videos and plugin
https://drive.google.com/open?id=1sT7fevhQuqM1HTh4EPU8Q6mC0nidusRk
Please help me because this plugin is very important for me
Thanks in advance
We try to found a solution. We made tests and my team and the author of the plugin concluded that the problem is from the theme or ovic toolkit.
Let's start and i will try to give you as many details i can.
We bought this plugin
https://codecanyon.net/item/woocommerce-multiple-customer-addresses/16127030
We installed this plugin and worked on this with no problem.
When we start to edit pages with visual composer on edit or save the page "break"
We talked with the author of the plugin and he told us this.
Unfortunately, the plugin doesn't alter any 3rd party DB table or settings. It also sounds very strange that even disabling the plugin, the issue still raises. Once a plugin is disabled, the WordPress core doesn't execute any of its scripts, so the issue should not be generated.
I have no clue how the ovc-toolkit has been designed so I'm not able to say which of its sub-components may be generating the issue. What I can say is that the WooCommerce Multiple Addresses plugin data is stored in the db as follows:
User addresses data is stored in the _wcmca_additional_addresses meta key in the usermeta table
products address data (if the special option has been enabled) is stored in the woocommerce_order_itemmeta table
general settings and menus are managed through the ACF Pro core ( https://www.advancedcustomfields.com/pro/ ) that stores data in the options table
You should contact the developer of the ovc-toolkit reporting the malfunctioning when that plugin is enabled in conjunction with the Visual Editor and the WooCommerce Multiple Addresses plugins. He has designed it should have more clues why that plugin is generating that interference. Just using the WooCommerce Multiple Addresses in conjunction with the Visual Editor both works without any issues.
I hope this helps.
Regards,
Domenico
I will post you a link at google drive in which i will have the plugin and some videos to understand the problem better.
Also i will give you access to a dev site that you can test and work on it. (i have a backup so do anything you want).
Link with Videos and plugin
https://drive.google.com/open?id=1sT7fevhQuqM1HTh4EPU8Q6mC0nidusRk
Please help me because this plugin is very important for me
Thanks in advance
