HomeSupport systemWordPressBiolifeBiolife theme demo was not installed .
  • Customer

    Biolife theme demo was not installed .

    Posted by: hktinyeewine Jun 16, 2019 at 18:24 (5 year ago)
    Hi, i already install the theme , when i import demo all page data cannot show on website.
    (i have install requirement plugin and setup and read the documentation)
    i try to import "Home 02" https://biolife.kutethemes.net/home-02/
    1-5d06896b520f7.jpg
  • Customer

    Posted by: yame, Jun 17, 2019 at 00:56 (5 year ago)

    Hi mate,

    Thanks for contacting to support service.

    I have checked your site, and I guess that your importing demo data process was not completed.

    So for now, I would like to help you re-install the theme. I will reset your site and do this job from the scratch.

    Pls check and let me know your intention then I will help you
    Regards,
    Yame
  • Customer

    Posted by: hktinyeewine, Jun 17, 2019 at 03:10 (5 year ago)

    thank you to reply, no problem reset the site .
    all account information i have put on post #1
  • Manager

    Posted by: yame, Jun 17, 2019 at 09:48 (5 year ago)

    I cannot access to your ftp account: http://prntscr.com/o2u71a

    And, ppls guide me to reach into the path of your site in cPanel account. Then I will help you to import the theme
    Thanks!
  • Customer

    Posted by: hktinyeewine, Jun 17, 2019 at 10:13 (5 year ago)

    sorry about than ftp account password is not correct
    new ftp account on information
  • Manager

    Posted by: yame, Jun 18, 2019 at 00:14 (5 year ago)

    Hi,

    FTP account is not correct: http://prntscr.com/o358l2
    The link you gave me does not work: http://prntscr.com/o358rj
    Pls check again all.

    Thanks!
  • Customer

    Posted by: hktinyeewine, Jun 18, 2019 at 06:30 (5 year ago)

    i have fix all problem because the firewall enable then maybe block other client ip so cannot use ftp and the panel
    all-5d08850b5b649.jpg
  • Manager

    Posted by: yame, Jun 18, 2019 at 07:58 (5 year ago)

    Okay I will install the theme for you via FTP account. I will inform you when I finish. Thanks!
  • Manager

    Posted by: yame, Jun 18, 2019 at 08:30 (5 year ago)

    It's been done with home 02. Please check again your site and let me know the result
    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/biolife-organic-food-wordpress-theme/22239723?s_rank=1. It's really very worth with me.

    Regards,
    Yame
  • Manager

    Posted by: yame, Jun 27, 2019 at 10:10 (5 year ago)

    Hi mate.

    I sent you the reply for your issue many days ago any I have not received any your ideas.
    How is your site now?
    I will close this ticket and please contact with us if you need any assistance from support service.

    Thanks and regards.
    Yame

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