HomeSupport systemWordPressKuteShopProblems updating plugin "Kuteshop Toolkit"
  • Customer

    Problems updating plugin "Kuteshop Toolkit"

    Posted by: Alvaro86 Jun 7, 2019 at 17:13 (6 year ago)
    After the last update of the plugin, several messages appear on the website.

    I have returned to the previous version.
    Any solution?
  • Customer

    Posted by: Alvaro86, Jun 7, 2019 at 17:14 (6 year ago)

    capture1
    kuteshop-toolkit-5cfa9b5c4e076.jpg
  • Customer

    Posted by: Alvaro86, Jun 7, 2019 at 17:14 (6 year ago)

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    captura-5cfa9b7a75264.jpg
  • Customer

    Posted by: yame, Jun 10, 2019 at 02:19 (5 year ago)

    Hi mate,

    I sent your issue to my coder. He will check for you right now and I will inform you when he gives me any feedback

    Thanks for your patience!

    Regards,
    Yame
  • Manager

    Posted by: yame, Jun 10, 2019 at 03:01 (5 year ago)

    Do you have cPanel account? If you have, pls provide it asap then my coder will find out the reason for you

    Thanks!
  • Customer

    Posted by: Alvaro86, Jun 10, 2019 at 13:35 (5 year ago)

    Hello! Our hosting provider does not offer CPanel, we work with 1&1IONOS.
  • Customer

    Posted by: Alvaro86, Jun 10, 2019 at 15:38 (5 year ago)

    What can we do? In the previous version there are no problems Kuteshop Toolkit (v1.3.0) only when we update to the latest version Kuteshop Toolkit (v1.3.1).

    Should we wait?
    Thank you!
  • Manager

    Posted by: yame, Jun 11, 2019 at 08:46 (5 year ago)

    So my coder will try with another way.

    I will continue to inform you when he has any feedbacks.
    Thanks for your understanding!
  • Customer

    Posted by: yame, Jun 13, 2019 at 08:10 (5 year ago)

    Hi,

    Have you changed the admin account? MY coder cannot access to this anymore.

    Pls provide the correct one then he will continue to check for you

    Thanks!
  • Customer

    Posted by: Alvaro86, Jun 13, 2019 at 12:21 (5 year ago)

    Yes, I have changed it. I thought it was solved.

    I send you a new account.

    Excuse me, thank you!
  • Customer

    Posted by: Alvaro86, Jun 13, 2019 at 14:51 (5 year ago)

    Admin info
  • Manager

    Posted by: yame, Jun 14, 2019 at 08:15 (5 year ago)

    Thanks. I will send to my coder and he will continue to check for you
    Thanks for your patience!
  • Customer

    Posted by: yame, Jun 14, 2019 at 09:19 (5 year ago)

    Sorry for bothering. Could you please provide again your ftp account? I could not access to by the previous one.
    Thanks!
  • Manager

    Posted by: yame, Jun 14, 2019 at 09:35 (5 year ago)

    Hi,

    No need FTP account anymore. My coder fixed the problem for you

    Pls check your site and let me know your result

    Yame

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