HomeSupport systemWordPressBiolifeSite is slow
  • Customer

    Site is slow

    Posted by: Biggz1 May 22, 2019 at 17:26 (6 year ago)
    Hi,

    The site is loading very slow. I thought it was the internet but even after switching to a different internet, it is still loading very slow.

    You can check it out on http://infotechnikworld.co.ke/organic

    What could be the issue?

  • Customer

    Posted by: yame, May 23, 2019 at 01:29 (6 year ago)

    Hi mate,

    Could you please provide me your admin account of your site? I would like to check more carefully in your site then will help you to solve it

    Awaiting your reply ...
    Regards,
    Yame
  • Customer

    Posted by: Biggz1, May 23, 2019 at 09:55 (6 year ago)

    Hi Admin,

    You can login via

    user: admin
    pwd: password


    Awaiting your response
  • Manager

    Posted by: yame, May 24, 2019 at 01:22 (6 year ago)

    Thanks. I sent to my coder already and he will check for you soon.

    I will inform you when he gives me any feedback
  • Manager

    Posted by: yame, May 24, 2019 at 02:07 (6 year ago)

    Could you please provide me your cPanel account? or ftp (but cPanel is better)
    My coder needs to check something in your hosting. It may be the main reason that causes your site to load slowly
  • Customer

    Posted by: Biggz1, May 27, 2019 at 13:10 (6 year ago)

    HI,

    I can see some changes on the backend like upgrade of most plugins but now the images on the sliders on the homepage do not show only the words.

    What could be the issue?

    Will access to the cpanel help with the site loading or you can check via the admin panel of the site
  • Customer

    Posted by: Biggz1, May 27, 2019 at 13:32 (6 year ago)

    And what exactly does the coder need to check in the cpanel?
  • Customer

    Posted by: yame, May 28, 2019 at 02:21 (6 year ago)

    Hi,

    After a few times to check and try to update WP also, it kept loading, we did nothing in your site: http://prntscr.com/nu74x0

    Your hosting is not good, mate. Even it does not support for https. Currently we install the cache plugin for you, but it does not improve at all. Sometimes it load with error of 500, this does not relate to the theme.

    So, please contact to your hosting manager to find the solution first. Then if you get any problem with the theme, we will check for you with the perfect hosting.

    Hope you can understand for this
    Regards,
    Yame
  • Manager

    Posted by: yame, Jun 27, 2019 at 10:28 (5 year ago)

    Hi mate.

    I sent you the reply for your issue many days ago any I have not received any your ideas.
    How is your site now?
    I will close this ticket and please contact with us if you need any assistance from support service.

    Thanks and regards.
    Yame

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