HomeSupport systemWordPressTuranTuran: Instagram information missing
  • Customer

    Turan: Instagram information missing

    Posted by: mamajenedesigns May 5, 2019 at 04:12 (6 year ago)
    Trying to follow the setup information and it gives no info on how to find your Instagram user ID. The name doesn't work, @ doesn't work, and the URL doesn't work. What am I suppose to put there and where do I find it?
  • Customer

    Posted by: yame, May 6, 2019 at 07:35 (6 year ago)

    Hi,

    Could you please take the screenshot for your configuration for Instagram? And pls provide me your admin account, I will check and give you the solution

    Awaiting your reply soon ...
    Regards,
    Yame
  • Customer

    Posted by: mamajenedesigns, May 6, 2019 at 17:08 (6 year ago)

    I googled for the answer. This info should really be in the documentation. The Turan Instagram widget also does not keep the Instagram posts at the same height. All the photos were different sizes - it wasn't pretty. I am now using a different plugin for the Instagram feed.
  • Manager

    Posted by: yame, May 7, 2019 at 03:54 (6 year ago)

    If your Instagram posts do not keep the same height, you can provide us your admin account then my coder will check for you
    If it is the bug, we need to know then update for the theme to make it more perfectly.
    So even you have any problems with the theme, pls do not hesitate to let us know, we will help you

    Thank you so much!
    Yame
  • Customer

    Posted by: mamajenedesigns, May 7, 2019 at 14:06 (6 year ago)

    Here is my admin/ftp info, but I took the Turan:instagram option off the homepage since it was messing up. I now have "Instagram feed" plugin. You guys are welcome to add the Turan: Instagram to see how it messes up, though. Hopefully it can be fixed for other!
  • Manager

    Posted by: yame, May 8, 2019 at 08:26 (6 year ago)

    When I tried to add and config the Instagram from demo (because I do not have the ID of yours) and here will be the appearance of this shortcode in your site: http://prntscr.com/nlw1nh
    I do not see any problem. Or could you please config to show the instagram then I will check basing on your ID?
    Thanks!
  • Customer

    Posted by: mamajenedesigns, May 31, 2019 at 17:47 (6 year ago)

    It's ok, don't worry about it. I'm using a different plugin.
  • Manager

    Posted by: yame, Jun 1, 2019 at 02:35 (6 year ago)

    Okay I see. So I will close this ticket. If you need any assistance, pls submit a new one then I will check for you

    Regards,
    Yame

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