HomeSupport systemWordPressOcolusContent missing when mobile version turned on
  • Customer

    Content missing when mobile version turned on

    Posted by: scott_mattison Apr 10, 2019 at 03:07 (6 year ago)
    When we create a new page and add content to it it looks fine on desktop. When Mobile version is turned on in the Oculus theme settings and then you navigate to the page on a mobile, none of the content displays. All you can see is the header and footer.
    Desktop-View-5cad5decba05c.jpg
    Mobile-View-5cad5decba58e.jpg
  • Customer

    Posted by: yame, Apr 10, 2019 at 09:26 (6 year ago)

    Hi mate,

    I test your problem by creating a page test: https://www.submergednation.com/shop/, and these are the results in desktop and mobile versions:
    http://prntscr.com/n9ysbs
    http://prntscr.com/n9ytqk // http://prntscr.com/n9ytje

    The content still displays well. Or can please provide me the page that you created then I will check for you

    Regards,
    Yame
  • Customer

    Posted by: scott_mattison, Apr 10, 2019 at 23:07 (6 year ago)

    Hi Yame, Thank you for looking into it for me. The page that I'm having issues with is /size-guide . I've been using WP Bakery Page builder which was included in the theme. I'm wondering if some of the elements that you can use are not compatible with the mobile version? All I've used is a 2 column layout with several image elements. They just seem to disappear on mobile devices.
  • Manager

    Posted by: yame, Apr 11, 2019 at 03:28 (6 year ago)

    Hmm I see. I sent to my coder already. He will check for you why in mobile version, this page does not work as in desktop.

    Thanks for your patience. I will inform you when I get any his feedback!
  • Manager

    Posted by: yame, Apr 11, 2019 at 03:54 (6 year ago)

    It's done. My coder fixed for you. Pls check your site again
  • Customer

    Posted by: scott_mattison, Apr 12, 2019 at 06:16 (6 year ago)

    Thanks Yame, Looks like it has resolved. Will this fix any pages I create moving forward as well?
  • Manager

    Posted by: yame, Apr 12, 2019 at 07:47 (6 year ago)

    I also asked the coder. It will display as the same in both versions

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624. It's really very worth with me.

    Thank you!

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES