HomeSupport systemWordPressBoutiqueA couple of questions
  • Customer

    A couple of questions

    Posted by: capsizedeivissa Apr 8, 2019 at 15:21 (6 year ago)
    1. How can I ensure I get a check tick and wording all on the same line and level.
    2. How can I change the outline colour of the newsletter box
    3. Terms and Conditions has [vc_row][vc_column][vc_column_text] before the copy on the checkout page and after the copy [/vc_column_text][/vc_column][/vc_row] how can I ensure these are not there?

    Thanks
    files-5cab6704ba6f6.zip
  • Customer

    Posted by: yame, Apr 9, 2019 at 02:17 (6 year ago)

    Hi mate,

    Thanks for providing detail problem.

    I also sent to my coder and he will check for you soon

    I will inform you when I get any his feedback. Thanks for your patience!

    Regards,
    Yame
  • Customer

    Posted by: yame, Apr 11, 2019 at 02:56 (6 year ago)

    Hi mate,

    I got feedback from coder:
    1. He said that you used another plugin (This shortcode produces line breaks at the end of each element ( tag) ) and it came from another author so we cannot support for you this point.

    2. DONE. Code is in the custom css of Theme Options. You can go there to change into color you want: https://prnt.sc/n9iqyy

    3. In Template ‘Terms and Conditions’, it is not able to use shortcode. Just only add texts and tags: https://prnt.sc/n9io6q

    Please check again then let me know your result!
  • Customer

    Posted by: capsizedeivissa, Apr 16, 2019 at 18:31 (6 year ago)

    Thank you for the information.
    I have now solved number 3.

    Number 2 - I have using the icon now that comes with the theme - how can I get the working to sit next to the icon check not as it is currently sat below?

    A new question - the thumbnail images on the product pages are really small? How do I get them to fill that space?

    Thanks
    Archive-5cb61f7a7a8d6.zip
  • Manager

    Posted by: yame, Apr 17, 2019 at 10:04 (6 year ago)

    The thumbnail: My coder checks, this is the reason: https://prnt.sc/nd3ifq
    He said that you should check again your custom css. It caused the error

    Thanks!
  • Customer

    Posted by: capsizedeivissa, Apr 19, 2019 at 05:48 (6 year ago)

    Hi

    I'm sorry but I haven't set this so where can I change this so that it works?

    Also what about the check mark icons and text?

    Thanks
  • Manager

    Posted by: yame, Apr 19, 2019 at 09:29 (6 year ago)

    - As I see the thumbnails are working well for now: http://prntscr.com/ne2qro Pls check it again
    - Mark icon: My coder said that you are using the [icon_widget classes to build: http://prntscr.com/ne2ri9 And it is not supported for theme to build. Pls check this

    Thanks!
  • Customer

    Posted by: capsizedeivissa, Apr 19, 2019 at 10:36 (6 year ago)

    Hi thank you for the quick response.

    I have another question.

    I have started to set up my products - Kayne
    http://www.capsizedeivissa.com/product/kayne/

    I have added colour variations - however the image variations do not change when I click these even though I had added in the backend.


    Screen-Shot-2019-04-19-at-12.33.45-5cb9a4ab368c1.png
  • Manager

    Posted by: yame, Apr 20, 2019 at 01:29 (6 year ago)

    Hmm I see. I will send to my coder and he will check again for you

    Thanks for your patience!
  • Manager

    Posted by: yame, Apr 22, 2019 at 03:07 (6 year ago)

    Hi,
    Pls check it again. My coder fixed for you: https://prnt.sc/nf34la
    Let inform me the result

    Regards,
    Yame
  • Customer

    Posted by: capsizedeivissa, Apr 30, 2019 at 09:11 (6 year ago)

    Hi I have another question.

    When I click the magnifying glass on the shop page - I see the magnified product for a second then it disappears?

    How can I stop this from happening?



    magnify-5cc811416b52f.zip
  • Manager

    Posted by: yame, May 2, 2019 at 01:38 (6 year ago)

    I sent to my coder also. Please let him check then I will inform you when I get his feedback.

    Thanks for your patience!
  • Manager

    Posted by: yame, May 2, 2019 at 02:06 (6 year ago)

    My coder checks and finds out that, it is caused by this plugin: https://prnt.sc/njbfgu. This is overwritten the quick view template, so it leads to the breaking of your layout. Deactivate this plugin, then quick view works correctly.

    So pls check again this plugin and remove it if it is not important.

    Regards,
    Yame
  • Customer

    Posted by: capsizedeivissa, May 12, 2019 at 06:46 (6 year ago)

    A couple of questions.

    1. Woo-commerce - I'm having issues with post codes, sometimes it allows me to go through to paypal and other times it doesn't it says - Billing Postcode / ZIP is not a valid postcode - how can I fix this.

    2. How do I get the register section on the my account page as in the example themes

    3. Is there a way to autofill addresses?

    4. Is there a way to have multiple currency purchase options?

    Thanks
    Screen-Shot-2019-05-12-at-08.32.15-5cd7c13a75255.png
  • Manager

    Posted by: yame, May 16, 2019 at 00:29 (6 year ago)

    1. Currently I check in your site and the post codes still work.

    2. DONE: http://prntscr.com/np51ry Pls check it agian

    3. Excuse me, I do not understand this point well

    4. In order to have the multi currency, we will use the plugin WPML to translate into multi language, then it will have the own currency for each language

    Thanks!
  • Customer

    Posted by: capsizedeivissa, May 16, 2019 at 10:00 (6 year ago)

    Hi thanks for the support.

    1. For the postcodes these do not work

    For example this delivery or billing address doesn't work -
    Sa bassa roja, no.4 1E1 Ibiza Baleares Spain 07800
    Flat 16 Rose Court, 8 Islington Green, N1 2XR
    112C Gregories Road, Beaconfield HP9 1HT

    These do not work and I can not get to paypal to process the order - it says - Billing Postcode / ZIP is not a valid postcode?

    2. Please see the screenshot for autocomplete address - whereby if you type an address it automatically looks up address similar to what you are writing

    3. With the WPML - does this then just give a drop down so you can choose which currency to pay in - for example I am in Spain but I want to pay in pound sterling or dollars - how can I choose what currency to pay with?

    Thanks




    Screen-Shot-2019-05-16-at-11.57.11-5cdd34b42c622.png
  • Manager

    Posted by: yame, May 17, 2019 at 09:48 (6 year ago)

    1. I test with this address and it still leads me to the sandbox.paypal link: http://prntscr.com/npqd8q

    2. I am sorry but we do not support for this. Checkout page has the own WooCommerce template. The policies can be changed from time to time so we just only re-style the fields in order to be same with design, but not custom

    3. With WPML, when the customer checkouts, it will be pay with the current currency.
  • Customer

    Posted by: yame, May 31, 2019 at 08:51 (6 year ago)

    Hi mate.

    I sent you the reply for your issue many days ago any I have not received any your ideas.
    How is your site now?
    I will close this ticket and please contact again if you need any assistance from support service.

    Thanks and regards.
    Yame

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