HomeSupport systemWordPressKuteShopRating stars do not always show up.
  • Customer

    Rating stars do not always show up.

    Posted by: moda-favela Apr 4, 2019 at 19:16 (6 year ago)
    Good afternoon.
    I bought the Kuteshop theme a month ago and I really like it.
    But I wanted help in the matter of rating stars.
    They appear only when I receive an evaluation on the product.
    I wish they would always show up.
    I had this theme before in another free store (https://moda-favela.nloja.com/category-product/homen/) and the stars were always on.
    I want the same example attached, same as the other site, with stars always, even without evaluations.
    I've tested all the "styles" of the products and none worked.
    Now I use the "Produtct Style 1"

    PS: Sorry for my bad English.
    Review-1-5ca657fbc9409.jpg
    Review-2-5ca657fbc9c8e.jpg
  • Customer

    Posted by: yame, Apr 5, 2019 at 06:51 (6 year ago)

    Hi mate,

    Can I understand that you want the rating stars show on each products in front end page and the visitors will rate directly on that product with out redirecting to the single product page, right?

    If not, please let me know more details for your questions.
    And, please provide me your admin + FTP account, I would like to check your site also

    Regards,
    Yame
  • Customer

    Posted by: moda-favela, Apr 5, 2019 at 13:24 (6 year ago)

    That's not exactly it.
    I want the stars to always appear on the front end, even when the product has not been evaluated.
    But I want evaluation to remain the same, just be done on the product page.

    See the images I sent before and the link.
    That's exactly what I want.
  • Manager

    Posted by: yame, Apr 8, 2019 at 01:56 (6 year ago)

    Your admin account is not correct: http://prntscr.com/n8v3jx
    Even your link does not work: http://prntscr.com/n8v3p1

    You want to show the ratings stars on each product in front end (even the product has not been evaluated yet), and the stars are also still remaining in the product single page, right?
  • Customer

    Posted by: moda-favela, Apr 8, 2019 at 21:15 (6 year ago)

    Sorry, I already sent another account.
    As for the link is also wrong, sorry.
    Look at this: https://moda-favela.nloja.com/category-product/homen/

    "You want to show the ratings on each product in front end (even the product has not been evaluated yet), and the stars are still remaining in the single product, right?"

    Yes, exactly.
    But when I have no evaluation, I want without filling.
  • Customer

    Posted by: moda-favela, Apr 8, 2019 at 21:19 (6 year ago)

    I do not know why, when I send the link to you a letter "s" at the end of "men" disappears, so the error link.
    I'll try one more time, if it does not work, click on any category on the same site, it's all the same.
    https://moda-favela.nloja.com/categoria-produto/homens/chapeus/
  • Manager

    Posted by: yame, Apr 9, 2019 at 03:31 (6 year ago)

    I will send to my coder and let him check for you

    However, I have a question, I need to ask you: The link of Category page you provided me is: https://moda-favela.nloja.com/categoria-produto/homens/chapeus/

    and your correct domain that can be logged into with your new user and pw you provided is https://moda-favela.com/wp-admin (without .nloja) So please let me know which is your correct URL link that we can check for you? And please note that we just only support for only one domain for a client

    Thanks!
  • Customer

    Posted by: moda-favela, Apr 9, 2019 at 10:35 (6 year ago)

    I explained right at the beginning.
    https://Moda-favela.com is my current store.
    https://moda-favela.nloja.com/ It's my old store that was on a free platform.
    I want https://Moda-favela.com to have the stars equal to https://moda-favela.nloja.com/ on the front end
    Login will only work on moda-favela.com
  • Manager

    Posted by: yame, Apr 10, 2019 at 07:06 (6 year ago)

    Hi,

    My coder checked your issue, and he said that this function will be updated in the next version.
    However he still updated for your site first then will update for whole theme later: Theme Options / WoôCmmerce / Shop Page / Enable Placeholder Rate http://prntscr.com/n9wrwz

    Pls check it again then let me know your result
    Thanks!
  • Customer

    Posted by: moda-favela, Apr 10, 2019 at 11:28 (6 year ago)

    Very good, that was it, thank you very much.
    On the bottom as shown in the image, is it not possible?
    ajustes-5cadd347e4e0e.jpg
  • Customer

    Posted by: moda-favela, Apr 10, 2019 at 11:45 (6 year ago)

    Hello, after the change came a problem.
    I had set up my featured images to be square (396px x 396px).
    After your change the images began to be transformed into 396 x 300, I do not want it that way.
    I already changed the setting to 396x396 but the images continue being transformed into 396x300.
    I do not want it.
  • Customer

    Posted by: moda-favela, Apr 10, 2019 at 12:05 (6 year ago)

    And the other miniatures are also being changed to rectangular formats, everything should be square.
  • Customer

    Posted by: yame, Apr 11, 2019 at 01:56 (6 year ago)

    Hi,

    The remaining parts, because you select the product style 12, this style does not support for adding rating stars.

    Format of images: Could you show me the positions that the image was changed into another size? Take the screenshot then show the current size

    Thanks!
  • Customer

    Posted by: moda-favela, Apr 11, 2019 at 10:45 (6 year ago)

    Please respond faster, I would like to resolve this as soon as possible.

    If you go in the category "TODOS OS PRODUTOS" you will see all products with rectangular images on the front end (cutting part of the images) before it was all square.
    In other categories this does not happen on the front end, this square.
    But if you get into any product in any category, you will see your thumbnails in rectangle cutting part of the images), before it was all square.
    See the pictures that I attached.
    image-1-5caf1abf0af8e.jpg
    image-2-5caf1abf0b651.jpg
    image-3-5caf1abf0bd70.jpg
  • Manager

    Posted by: yame, Apr 12, 2019 at 06:20 (6 year ago)

    Hi,

    Please check again your site again.

    My coder updated theme and child theme for you to fix the problem

    Regards,
  • Customer

    Posted by: moda-favela, Apr 12, 2019 at 09:51 (6 year ago)

    Thank you very much, everything is ok now.
  • Manager

    Posted by: yame, Apr 12, 2019 at 09:58 (6 year ago)

    If you are satisfied with our support, hope that you will spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/reviews/13012521. It's really very worth with me.

    Thank you!
  • Customer

    Posted by: moda-favela, Apr 13, 2019 at 11:25 (6 year ago)

    Done :)
    thanks
  • Manager

    Posted by: yame, Apr 15, 2019 at 01:19 (6 year ago)

    Perfect!!!

    Thank you so much. So I will close this ticket. For any questions, please submit a new one then I will check for you

    Best regards,
    Yame

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