HomeSupport systemWordPressKuteShop Kuetshop V3.x theme - edit pages error ...
  • Customer

    Kuetshop V3.x theme - edit pages error 404

    Posted by: ThePro1 Mar 27, 2019 at 10:49 (6 year ago)
    HELLO;
    i installed Kuetshop V3.x theme , when i try to change anything in page "Home 02" and click save
    1- https://prnt.sc/n3kho4
    he redirect me to error page:
    2- https://prnt.sc/n3khdz

    help me please
    Thanks in advance :)
    gff-5c9b555732076.JPG
  • Customer

    Posted by: yame, Mar 28, 2019 at 06:59 (6 year ago)

    Hi,

    Could you please provide me your admin + FTP account?

    I would like to check the issue on your site then I will give you the solution later

    Regards,
    Yame
  • Customer

    Posted by: ThePro1, Mar 28, 2019 at 13:13 (6 year ago)

    Hello sir,
    i reinstalled the WP,
    1. can you Install "Demo 02" correctly.
    2. When I install the theme, the website becomes slow, can you help me make it fast.

    thanks in advance
  • Manager

    Posted by: yame, Mar 29, 2019 at 08:19 (6 year ago)

    HI,

    It's done. Please check your site again

    Regards,
    Yame
  • Customer

    Posted by: ThePro1, Mar 29, 2019 at 09:23 (6 year ago)

    HELLO;
    the same problem
    when i try to change anything in page "Home 02" and click save
    1- https://prnt.sc/n3kho4
    he redirect me to error page:
    2- https://prnt.sc/n3khdz

    help me please
    Thanks in advance :)
  • Manager

    Posted by: yame, Mar 29, 2019 at 14:42 (6 year ago)

    Hmm. I see. I will send to the coder and he will check for you
    Thanks for your patience!
  • Customer

    Posted by: ThePro1, Mar 29, 2019 at 14:58 (6 year ago)

    I need to solve the problem as quickly as possible..
    thanks in advance!
  • Customer

    Posted by: ThePro1, Mar 31, 2019 at 01:04 (6 year ago)

    reply me plzz
  • Manager

    Posted by: yame, Mar 31, 2019 at 01:30 (6 year ago)

    I asked the coder for your problem also. He checked and still did not understand why there was the bug there.

    He is asking for the help of developers of the theme. And they are checking for you

    I will inform you when I get any feedback from them. Thank you so much for your patience!
  • Customer

    Posted by: ThePro1, Mar 31, 2019 at 15:59 (6 year ago)

    i can't wait more...
  • Manager

    Posted by: yame, Apr 1, 2019 at 01:48 (6 year ago)

    It's been done, mate.

    The problem is that you should deactivate function of responsive visual: https://prnt.sc/n5nik1

    In case you want to edit your "heavy page", you have to raise the max_post_size of your hosting. Your page is too heavy so it leads to the error.

    Pls check again then let me know your result
    Regards,
    Yame
  • Customer

    Posted by: ThePro1, Apr 1, 2019 at 09:39 (6 year ago)

    the same problem :/
    https://prnt.sc/n5smdj
  • Manager

    Posted by: yame, Apr 1, 2019 at 10:11 (6 year ago)

    I cannot access to your admin account anymore. Can you provide it again?

    And, have you raised the max_post_size of your hosting // deactivated function of responsive visual yet?
  • Customer

    Posted by: ThePro1, Apr 1, 2019 at 10:54 (6 year ago)

    yes
    1- https://prnt.sc/n5tsjz
    2- https://prnt.sc/n5tt7b

    i reinstalled the wp and installed theme 3.x but the same problem :/ :/
  • Customer

    Posted by: ThePro1, Apr 1, 2019 at 13:43 (6 year ago)

    i can't wait more.............................
    the same problem whyyyyyy ?????
    try to reinstall the wp and theme
    I need to solve the problem as quickly as possible..
  • Manager

    Posted by: yame, Apr 2, 2019 at 04:20 (6 year ago)

    I got feedback from coder:

    When he switched your theme into the default theme, then tried editing something in back end, it had the same error.
    It led to 404 page, and did not save anything

    => So we conclude that the problem may come from your hosting. It cannot save the page that is built with a large of contents.
    If editing the small page, it works.
    Therefore, please contact again with your hosting manager to solve it first and let me know the result

    Regards,
    Yame
  • Customer

    Posted by: ThePro1, Apr 2, 2019 at 15:59 (6 year ago)

    Unfortunately, to our deepest regret, there's no backup for your website on our server and if you don't have some backup stored on your PC or anywhere else, it is not possible to recover the website that was removed because of this plugin. We are really sorry to inform you about that and we completely understand your frustration. In this case, we can suggest you contacting your web-developer in order to ask him whether some backup is stored on his side and if there's no backup, we can suggest you creating a new website. We hope for your understanding.
  • Customer

    Posted by: ThePro1, Apr 2, 2019 at 16:00 (6 year ago)

    he checked all is correct
    he said me the problem is from your theme
  • Customer

    Posted by: ThePro1, Apr 2, 2019 at 20:01 (6 year ago)

    hello,
    i think the problem is from "WPBakery Page Builder" plugin

    when i desactivate and change anything in "home page 2" .. all workes without error
    but when i activate the plugin and trying to change somethig in the page he redirect me to error page..
  • Customer

    Posted by: ThePro1, Apr 2, 2019 at 20:45 (6 year ago)

    1 week without any solution ???
    i can't wait moreee....
  • Customer

    Posted by: yame, Apr 3, 2019 at 03:42 (6 year ago)

    Hi,

    This is the explanation from the developer of theme: Because you set nothing for this: https://prnt.sc/n6osuv then it causes the error.

    Now it's done. Please check your site again

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