HomeSupport systemWordPressTechOneDuplicate orders being created in WooCommerce
  • Customer

    Posted by: yame, Mar 12, 2019 at 03:53 (6 year ago)

    Hi,

    Please I need to know: How long do you see this problem? It occurs in a definite time or just only one day, ....
    And what did you do before / after this problem occur? (such as update theme, change settings, configure, edit, install something?)

    Then my coder will help you ti find out the reason.

    Regards,
    Yame
  • Customer

    Posted by: SparkedInnovations, Mar 12, 2019 at 19:12 (6 year ago)

    It looks like this has been happening since 24 Dec 2018 (see attached). From that time until now, we've updated the theme a few times, updated plugins, updated our WooCommerce database, and updated WordPress. None of these seem to have affected the order duplication.
    screencapture-shop-sparkedinnovations-wp-admin-edit-php-2019-03-12-15_09_35-5c880491c4ff5.png
  • Manager

    Posted by: yame, Mar 16, 2019 at 02:42 (6 year ago)

    I sent to my coder already. Please wait for him then I will inform you when I get his feedback

    Thanks for your patience!
  • Customer

    Posted by: SparkedInnovations, Mar 20, 2019 at 05:40 (6 year ago)

    Update?
  • Manager

    Posted by: yame, Mar 20, 2019 at 06:55 (6 year ago)

    Hi,

    I've just got feedback from coder.

    He checked and found out that the problem of duplicate orders was occurred from 2017, not from now. It also does not happen with the other clients. So, to handle this problem, you should provide me a backup file (that is included your whole codes and databases) then my coder will check for you

    Regards,
    Yame
  • Customer

    Posted by: SparkedInnovations, Mar 26, 2019 at 19:24 (6 year ago)

    https://drive.google.com/file/d/19q9ZDJr-gOz4hbeuO5MU9gteo8IDed7T/view?usp=sharing
  • Manager

    Posted by: yame, Mar 27, 2019 at 10:05 (6 year ago)

    Thanks. I will send to my coder then he will check for you again
  • Customer

    Posted by: SparkedInnovations, Apr 1, 2019 at 14:15 (6 year ago)

    News?
  • Manager

    Posted by: yame, Apr 2, 2019 at 02:52 (6 year ago)

    I just only got this notification from coder:

    It is in the data package you sent us. We have found a few problems, but on our demo site, it does not appear

    The problem may be the difference of the execution environment

    So in order to know the exact problem we need more time to analyze. The error may appear on your site (because it is different than mine).

    Even in our other customers are also not occurred.

    Thanks for your patience and understanding!

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