Kutethemes

Customer

Demo data import problem

Posted by: lakeshores Feb 18, 2019 at 15:15 (6 year ago)

As a result of the sample data import, the homepage showed an error.

Adsız-8-5c6acc030130a.jpg

Customer

Posted by: yame, Feb 19, 2019 at 07:28 (6 year ago)

Hi mate,

Excuse me, I cannot reach into your admin account.

Pls check again then provide me the correct one + FTP account. I will check for your site

Regards,
Yame
Customer

Posted by: lakeshores, Feb 19, 2019 at 08:00 (6 year ago)

Now you can reach. error in progress.
Manager

Posted by: yame, Feb 19, 2019 at 09:46 (6 year ago)

It seems that your importing process was not completed.
Pls provide me your FTP or Cpanel account, I will check then help you to install the theme. Just let me know which home page demo you want to import
Customer

Posted by: lakeshores, Feb 19, 2019 at 12:41 (6 year ago)

required information sent
Manager

Posted by: yame, Feb 20, 2019 at 09:29 (6 year ago)

I cannot access to your Cpanel account. Pls check it again
Customer

Posted by: lakeshores, Feb 20, 2019 at 12:48 (6 year ago)

required information sent .......
Customer

Posted by: lakeshores, Feb 20, 2019 at 15:53 (6 year ago)

problem solved. mysql table prefix.
Manager

Posted by: yame, Feb 21, 2019 at 08:05 (6 year ago)

Again, I cannot access to your admin account :(
Cpanel account is fine. Can you take a look, please?
Customer

Posted by: lakeshores, Feb 21, 2019 at 21:32 (6 year ago)

-ocolus options menu not working. "Error, Please try again."
-failed to load demo data.
-mysql prefix problem. wp_1 data wp_2 data wp_3_data....
Manager

Posted by: yame, Feb 23, 2019 at 14:39 (6 year ago)

Excuse me, could you please take some screenshots for your 3 issues? Then I will check faster
Thank you!
Manager

Posted by: yame, Apr 1, 2019 at 09:43 (6 year ago)

Hi mate,

If you do not have any replies here, I will close this ticket

For any questions, please submit a new one then provide accounts, I will check for you

Best regards,
Yame

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